On September 9, I canceled a family hotel reservation made through Hotels.com with a total payment of ₺10,496. I contacted customer service through the website regarding the refund, and I was informed that the payment had already been returned. However, when I checked with my bank (Ziraat Bankası), they confirmed that no refund had been received in my account. The reservation was made under the name İbrahim. I have not been given any clear information on when the refund will actually be reflected in my bank account, and this delay is causing me serious inconvenience. I demand that the issue be resolved immediately and that the refund of ₺10,496 be processed without any further delay.
On February 10, I booked a one-night stay (March 8-9) at Edremit Allia Thermal Health & SPA Hotel through Hotels.com. The listing clearly stated that the reservation was fully refundable. However, after canceling on February 16 and requesting a refund, I have received no response since February 17. ...
I canceled my reservation from Hotels.com in the amount of 72050873216315 2256.06 TL within the same hour, and the refund requested on November 11th has still not been deposited into my account on December 4th. No matter how much I convey this situation to Hotels.com, they send me the ID and referen...
I made a reservation for “Alaçatı Private” hotel via Hotels.com, relying on a clear statement during checkout that said no payment would be taken at that time. However, despite this, ₺22,656.58 was immediately withdrawn from my credit card, and I received a confirmation from my bank the very same mo...
I booked a reservation through Hotels.com with confirmation number 73155126524270. The total amount, including VAT and all applicable taxes, was clearly shown as ₺2852.10 at checkout. A discount was also applied during the transaction. However, when I checked my bank statement, I was shocked to see ...
I made a hotel reservation through Hotels.com under booking number 72063047416589. I later canceled the reservation within the allowed timeframe, expecting the refund to be processed promptly. However, several days have passed and I still haven’t received my money back. I attempted to contact the h...
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