I used the price guarantee on Hotels.com but I don't see clear instructions. How easy was it to claim the difference?

Hotels.com's price guarantee allows phone or online claims, each with pros and cons. Talking to a representative over the phone may speed up the process, but you may have to wait on hold and the instructions may be unclear. However, claiming online may be faster if there's a clear form or process, but instructions may be limited and require menus or FAQs.

Claiming the price difference is generally moderately difficult. The method and instructions may make it difficult, but it shouldn't be too hard. Gather booking confirmation details, the cheaper rate (website and date), and relevant screenshots to streamline the process. Be sure to read Hotels.com's price guarantee policy for any restrictions. To resolve the issue faster, explain it clearly and provide all relevant details when contacting customer service.

If you have more insights or details to share, feel free to do so in the comments or file your complaint.