I booked a hotel with breakfast included on Hotels.com, but the hotel says it's not. Who is responsible for the fault?

I booked a reservation through Hotels.com under the impression that it was an all-inclusive package. However, when I contacted the hotel directly, they informed me that their concept does not include all-inclusive services. This discrepancy is highly frustrating, especially since I made this early r...

Hotels.com misled us by cutting off access to their virtual assistant and stopping all responses. They advertised the hotel as all-inclusive, but upon arrival, we discovered that it was not. We now have no money with us since we expected the hotel to provide food. Last night, after four hours of cha...

Hello, On May 3, 2024, I booked a one-night stay for two people at Palmetto Resort Hotel through hotels.com. The reservation is for June 17-18, 2024, and includes breakfast. Here is your travel itinerary number: 72054900047911 Here are the confirmation images I'm sharing. When I reached out to the h...

I booked a beachfront hotel for three persons with breakfast included through Hotels.com. After paying with my credit card, I received an email with the receipt. Everything appeared perfect. Half an hour later, I called the hotel to confirm my reservation, and they said it was in their system. Howev...

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I booked a villa with what seemed like a perfect view from the outside, but the reality inside is far from satisfactory. The rooms are a disaster, supposedly cleaned but clearly untouched. Mud-covered floors, a balcony in filth, and a toilet that is too unsanitary to use. The bathroom has no running...

I made a reservation for April 18–27, 2023, at the Serenity Hotel in Antalya, Turkey, through Hotels.com. But when we got to the hotel at 5 o'clock, we were told that our room wasn't ready yet and that the hotel was being painted. The iron parts of the doors had just been painted, so they were dirty...