I booked a hotel with breakfast included on Hotels.com, but the hotel says it's not. Who is responsible for the fault?

Hotels.com and the hotel may have made mistakes if you booked a hotel with breakfast included but the hotel claims otherwise. Hotels.com may have erred in your booking confirmation. The hotel may have miscommunicated or be using outdated Hotels.com information.

Hotels.com can fix the discrepancy. If the hotel does not provide the advertised breakfast, they may contact the hotel directly to clarify and offer compensation. This compensation could be a partial refund or a future stay voucher.

If possible, contact the hotel directly to explain the discrepancy and provide a booking confirmation. Based on the outcome, the hotel may apologize and honor the advertised breakfast. They may offer a stay discount or coupon for the missed breakfast.

If you have additional information or insights, feel free to share them in the comments or file your complaint.