Booked a room with a king bed on Hotels.com, but the hotel only has queens available. What are my options?

If the Hotels.com hotel you booked doesn't have the room type you reserved, you can take action.

Negotiate with the hotel first. Explain the discrepancy between your reservation confirmation's king bed and the hotel's availability politely. Ask about free upgrades to a larger room with two queen beds, room rate discounts, or extras like breakfast or parking.

Contact Hotels.com customer service if the hotel cannot resolve the issue. Please describe the issue and provide your booking confirmation. They can help you find a nearby hotel room with a king bed or negotiate with the original hotel. Hotels.com compensation is rare, but depending on the inconvenience, you may receive a travel voucher or discount on a future stay.

Share any additional information or insights you might have in the comments or submit your complaint.