Hotels.com says my payment didn't go through, but my bank statement says otherwise. Who should I contact?

I made a reservation for “Alaçatı Private” hotel via Hotels.com, relying on a clear statement during checkout that said no payment would be taken at that time. However, despite this, ₺22,656.58 was immediately withdrawn from my credit card, and I received a confirmation from my bank the very same mo...

While making reservation No: 73193603669824 through Hotels.com, an unauthorized charge of ₺6,100 was made to my credit card without any 3D Secure verification or prior notice. This amount was charged in addition to the confirmed reservation total, not as part of it. There was no explanation, warnin...

I made a hotel reservation on Hotels.com under itinerary number 72064821341517 and entered my credit card details to finalize the booking. However, I never received any clear confirmation about whether my card was charged or not. To clarify the situation, I contacted the hotel directly. They told me...

I booked a reservation through Hotels.com with confirmation number 73155126524270. The total amount, including VAT and all applicable taxes, was clearly shown as ₺2852.10 at checkout. A discount was also applied during the transaction. However, when I checked my bank statement, I was shocked to see ...

I made a hotel reservation online through Hotels.com and paid a significant amount for the booking. However, I am now unable to cancel it. When I downloaded the app to manage my reservation, it says there is no booking associated with my account. This is extremely frustrating—I followed all the ste...

I booked hotel stays in three different cities through Hotels.com, carefully checking the quoted prices on the site. I completed the payments using my credit card, and the charges were processed immediately. However, when I checked my credit card statement, I was shocked to discover that I had been...

I made a single reservation through Hotels.com, but I was charged twice on my credit card. Even though only one booking appears on my Hotels.com account, my card statement clearly shows that the payment was processed two times. This is completely unacceptable. There is absolutely no reason I should...

I made a hotel reservation through Hotels.com, but I’ve been unable to get a valid invoice for my payment. The document they sent me under the name of an "invoice" has no legal validity and is not acceptable for official or business use. To make matters worse, I can't reach anyone who speaks Turkis...

Hotels.com is charging more than the displayed price during the reservation process. When booking, the price shown on the site appears reasonable, but after payment, they withdraw a higher amount from your card without clear explanation. Reaching customer service is a challenge. When you finally ge...

I made a reservation on hotels.com and paid the bill by credit card. The total amount was clearly stated during the booking process, and I double-checked it before confirming. When I came back from the vacation I checked my credit card and found out that they withdrew more than they were supposed to...

I made a reservation on Hotels.com last night, and the amount was immediately deducted from my account as expected. However, today, I noticed that an additional, unauthorized charge was withdrawn without my consent. There was no prior notification, no explanation, and absolutely no reason for this e...

I booked a room on Hotels.com for 5,940 ₺, but my credit card was charged 6,151 ₺ instead. How is it possible to be overcharged by 210 ₺ when my receipt clearly shows the amount as 5,940 ₺? This unexpected charge is unacceptable, and I urgently request a refund for the overcharged amount. The charg...

I booked a stay at Değirmenburnu Residence Bodrum through the Hotels.com app for December 31, 2024, to January 1, 2025. I specifically chose this reservation because the app offered a "Pay at Check-In" option. However, just three days before my stay, the reservation was cancelled, citing "payment co...

I made a reservation for 3 nights in Marmaris through Hotels.com.tr on July 10, 2024, and paid a fee of ₺29,000. However, when I checked my credit card, I was charged ₺30,500, resulting in an extra ₺1,500 charge. When I inquired with the bank, they suggested it might be due to an exchange rate diffe...

I made the payment for my 6-night stay to Hotels.com, but regrettably, they only provided a receipt and not an invoice. Although the receipt provides information about tax amounts, there is no separate invoice specifically for these taxes. Could you kindly send me the invoice for my accommodation? U...

I recently made a hotel reservation through the Hotels.com app, expecting to pay a total of 14,337.09 TL as advertised. To my surprise, my credit card was charged an amount of 14,974.05 TL instead. This represents a significant overcharge that needs to be rectified immediately. I have provided photo...

When I made a reservation through hotels.com lately, shocked to find that they had overcharged my card. I was unable to charge this to my business since, despite my request for an invoice, I was only given a voucher. Frustratingly, this lack of professionalism extends to a disdain for correct paperw...