On September 23, 2025, my reservation at Narvella House Hotel (Itinerary No: 72066368398596) was canceled unilaterally by Hotels.com, even though I never canceled it myself. My booking and payment had already been completed, and I had even purchased my flight tickets. However, three days later, I received an email saying, “Your reservation has been canceled.” No explanation was provided for this cancellation, and I was left completely inconvenienced.
After this happened, I tried reaching customer service through both email and live chat, but I was unable to reach anyone and received no response. To make matters worse, no refund has been issued for the payment I had already made.
To resolve my issue, I request that a new reservation be arranged for me at the same hotel under the same conditions. I expect an urgent explanation and a prompt solution.
I made a reservation on Hotels.com, but the site mistakenly booked my hotel stay on the wrong date—despite clearly selecting March 5, 2025. I immediately canceled the incorrect reservation as soon as I noticed the error, expecting a swift refund. However, days have passed, and I still haven't receiv...
On March 2, 2025, I made a hotel reservation through Hotels.com. However, when I arrived at the hotel, they informed me that my reservation was for March 5 instead of March 2—a mistake I did not make. I immediately tried to contact customer support, but there was no phone number available, making i...
I made a refundable reservation through Hotels.com for Argo Studios, scheduled for June 2–4, 2025 (itinerary number 73023326808625). After booking, I canceled the reservation within the allowed period, fully expecting my refund—but nothing was returned. Despite the promise of a "free cancellation a...
We booked a hotel through Hotels.com on April 12, 2025, under itinerary number 73079123333024. Unfortunately, due to an unexpected medical emergency requiring urgent surgery, we had to change our plans completely. We reached out to Hotels.com to either cancel the reservation or postpone it to a late...
I booked a reservation through Hotels.com and received an email the next day stating that my reservation was canceled. When I asked for an explanation, Hotels.com sent an email saying they would respond within 72 hours. It has now been 7 days, and I still have no response or proper resolution. I con...
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