Arcelik, despite its enormous reputation, I perceive it as a modest enterprise. My company, consisting of 15 individuals, exudes a more corporate atmosphere than yours. I would gladly compensate a customer who goes without service from me for an entire year in just one minute. It's been weeks and I...
After nearly nine months of usage, my Arcelik refrigerator stopped cooling properly. We requested service, but the technician told us that there was no problem and departed. Shortly after, all the food in the fridge went bad, so we gave them another call. This time, it was discovered that the fan wa...
The Arçelik refrigerator I purchased malfunctioned on [10.07.2024]. After the first malfunction, the service team replaced a spare part, but the produ...
"Sure, here is the translation: "Thanks to the people at the Arçelik headquarters and the friends from the service who came, they were really very attentive. My defective product was replaced with a new one. My problem was solved. Thank you.""
"The new refrigerator's seals arrived damaged. It's truly a disgraceful situation."
I bought an Arçelik refrigerator 278550 ieb model refrigerator on 27.05. 2024. As soon as the product was installed, it began to make a noise. At firs...
I bought a fridge model 570431mb from the Ankara Arçelik factory on June 12, 2024, for ₺13,399, with the order number Sıp1381009952. It was sent on Friday, June 28, along with a ₺500 surge protector. That being said, I did not get a bill for these items. The fridge that was supposed to be energy cla...
Arçelik 12140 pm-12 kg washing machine, which we bought on 08.09.2013, does not squeeze, does not remove stains. We have created a service record many times, each incoming technician said different things, each time they reset and said try it and left. Even the first technician who came said that if...
"It is true that contact was made in a short time, we thank the company for that, but the result is disappointing. According to the evaluation results, the freezer compartment of our refrigerator is normal. I am sharing with you the final state of the bottle with ice inside as an attachment. Without conducting a valid result analysis, my refrigerator complaint was closed with the statement that your device is fine. In the end, this 2-year-old device is not freezing. Sometimes it freezes and then thaws afterwards, and it operates for a long time without freezing again. If a test is to be conducted, we request that it be done with valid evidence to find a solution. Arçelik's solution result is a fiasco."
In 2018, I invested in a full suite of Arçelik appliances, including a refrigerator, believing in the brand's reputation. Unfortunately, I have encountered numerous and persistent problems with multiple products. My most significant issue has been with the refrigerator. Despite purchasing an extende...
I purchased an Altus ALK 1270 air conditioner from the Arçelik employee portal on June 18, 2024. Despite being told on July 10, 2024 that the product was shipped, I have not received it. My repeated attempts to contact customer service have gone unanswered. Arçelik's failure to deliver the product a...
My ARCELIK branded air conditioner leaked gas and did not work because of an error made during the installation, even though it had never been turned on. I called the technical service for the first air conditioner opening and warranty start. They came and connected the cables, then when the air con...
On 21.07.2024, an air conditioner and a television were purchased from the Arçelik store in Cigli Maltepe, they said they would assemble and install them. They came to the installation 3-4 days later, they wanted to register the installation of my television, they installed it on the table and left,...
Hello, although we said that the refrigerator we bought from Arçelik smelled of gas, the service came 4 times and did not take any action regarding the refrigerator, distracting us with nonsense things such as no coal, no bay leaves etc. Due to the smell of gas, all the products in my closet have be...
I scheduled an appointment with Amasya Arçelik authorized service to report a malfunction in my refrigerator. On Friday, July 12, 2024, the service te...
The motor in the dishwasher I bought from them in April 2023 broke down. I called their service, and despite promises that the part would arrive and be fixed by Tuesday, it's now Saturday and they keep telling me the part hasn't come yet. They've been giving me the runaround since Tuesday, constantl...
I am a beauty salon owner and I bought 2 air conditioners of 18 from Arçelik and neither of them cools enough in hot weather. The services that come make ridiculous comments such as it is very hot outside and say that there is no problem with the device and leave. I cannot lower the temperature insi...
Six months ago I started using my 9120 M model Arçelik washing machine. Even though I used it with the correct programming from the first time, all my black clothes have white dust on them after washing. The service came three times but they didn’t accept there being a problem with the machine, they...
I bought a 9141HJ model Arcelik washing machine 6 days ago. The machine was delivered 5 days ago and was installed by the service. On my first attempt to wash my clothes, it drained all the water into the kitchen and living room. I researched on the internet to see what the reason could be. I saw a ...
"It took some time, but the refund has been processed. Thank you."
On June 15th, I placed an order for an air conditioner from Arcelik. Upon returning from the holiday, I was given a delivery appointment for the secon...
I bought a washing machine from the Arçelik brand. In less than a year, we had to request service on 2 or 3 occasions. Right now, the machine is not rinsing properly; it stops with water still inside. After we requested service, they immediately attributed the issue to a stuck button and attributed ...
I purchased an Arcelik-built-in wall-mounted hood, model ADT 906-2 S, from an Arcelik dealer as part of the Fibona Series. A delivery appointment was scheduled for 31.01.2024 between 15:00-17:00. Due to high demand on that date, they couldn't make the delivery and rescheduled it for 01.02.2024. The ...
I shelled out 9,600 Turkish Liras for a water heater expecting a smooth installation, but Arçelik's missteps turned it into a disaster. Despite assurances from customer service, a technician named Ç**** showed up unprepared, claiming they couldn't install it because we didn't prepare the space, cont...
There is rust and decay in the lower and upper baskets of our Arcelik 623I model dishwasher, as well as in the body casing. This is a problem that we have been experiencing. In addition to this, it is not very effective at cleaning; none of the detergents that we have tried appear to be able to acco...
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