5
Doloma is very satisfied with the result
Resolved

1win Bet Cancellation Stuck Processing Then Activated After Match Start

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Doloma
December 31, 2025 12:37 pm
56
Doloma's Thank You Message
“Customer support reviewed server logs and confirmed a timing conflict between the cancellation request and event start. The bet was voided as a goodwill gesture, and the stake was returned to the balance.”

I experienced an issue with 1win when trying to cancel a pending bet shortly after placing it. The system allowed me to submit the cancellation request, but the bet status stayed stuck on “processing” for several minutes. While it was still processing, the event started, and the bet was automatically marked as active, even though the cancellation had been initiated beforehand. As a result, I was exposed to a risk I explicitly tried to avoid. This raises serious concerns about how 1win handles bet cancellations and real-time status updates.

December 31, 2025 1:18 pm (41 minutes after complaint)
Doloma
Doloma
January 02, 2:30 pm

Customer support reviewed server logs and confirmed a timing conflict between the cancellation request and event start. The bet was voided as a goodwill gesture, and the stake was returned to the balance.

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