I purchased an Arçelik 6206G and since the first day of use I have been dissatisfied with its heating performance. The p...roduct does not heat as I would reasonably expect for this model and I have never obtained a satisfactory level of heating from it. I contacted Arçelik service about this problem,
"I would like to thank the Kocaeli Bekirdere service very, very, very much. They fixed my machine that was broken by another incompetent technical service and took care of all the devices in my home, providing all the necessary information. From now on, I will definitely choose the Bekirdere service when I need service at home. I also wish continued success to the technician, who is already very knowledgeable—I am sure a bright future awaits them. 🙏"
For about the last two weeks, I have been experiencing a water intake probl...em with my Arçelik 6551 HI dishwasher and I contacted Arçelik technical ser
I own an Arçelik 800 KM 8 kg dryer, which I purchased in 2021. In 2025, after only about four years of use, the machine ...began to fail, and for the past month it has not been drying laundry properly. Despite running full programs, the clothes come out damp and I cannot use the dryer as intended. Due
On 08.08.2023, I purchased an Arçelik 284630 EI 84 cm inox combi refrigerator, with invoice number BIC2023000000797. Alt...hough my refrigerator is still under warranty, I haven’t been able to use it for even a full year without problems. In December 2024, the refrigerator began to emit a strong odor,
I purchased the Arçelik 10140 MP washing machine just 1.5 months ago and used it no more than 50 times during that perio...d, yet the machine broke down and stopped taking in water. I opened a service ticket on 19 November 2025, and the service technicians who came informed me that a part would need to
I am using an Arçelik 6986 B vacuum cleaner. While cleaning, the metal tube broke due to the threads wearing out at the ...connection point. This happened about a week ago. Other than this issue, the vacuum cleaner has no problems; only the metal tube is unusable. When I went to the authorized service
"Dear Arçelik, I would appreciate it if you stopped saying 'your request has been received and you will be contacted' on the phone and actually solved my problem as soon as possible. Even after writing on the complaint platform, when you call, all you say is 'your replacement request has been received.' I am tired of calling you every day for a week. Supposedly, Turkey's best home appliance company has not hesitated to victimize us, their customers, for a week just to avoid replacing a dryer. It seems our only option is to go to the consumer court or CİMER because all you are doing is stalling us."
On November 9, 2025, I purchased an Arçelik 283614 IEB model refrigerator from an Arçelik store, and the service team ca...me to install it on November 15. During delivery, I noticed that the refrigerator’s legs were loose and informed the technicians, but they did not fix it, so I had to adjust it mys
I bought the Arçelik M119H62F dryer 6 months ago and have only been using it for 2 months. About a month ago, it stopped... working because it gave a “water tank full” warning, even though the water tank was empty and the lint container was clean. The service came and fixed the issue, but the same prob
I purchased the Arçelik Imperium Barista coffee machine about three months ago, and since the day I bought it, I have be...en facing the same issue every time I use it: the machine does not dispense hot water and does not heat the water at all. Because of this problem, I called customer service, but I
On 24.07.2025, around 15:30, our inverter AA model air conditioner was installed in our home under warranty by Arçelik a...uthorized service. During the installation, the technicians stated that the drainage hose had not been attached and that they had uploaded a photo of this issue to the system. Beca
On October 31, 2025, I purchased an Arçelik 801 KMX model dryer from the authorized Arçelik dealerk. On November 5, 2025..., the Arçelik West Service team came for installation. The technicians first tried to sell me a surge-protected socket; I told them it was unnecessary and that I already had one at
On November 6, 2025, I purchased an Arçelik washing machine, model 12140 MX, from an authorized dealer, paying 28,500₺. ...However, despite being brand new, on November 10, 2025, the inner glass of the machine’s door shattered spontaneously while in use. I immediately contacted Arçelik service to reque
"From the day my problem started, my interactions with Arçelik customer service have always been positive. First of all, I would like to thank them very much. Also, the authorized service at Soyak Emar in Istanbul is amazing. They solved my problem and gave approval—thousands of thanks to the authorized service there. However, the authorized service in Istanbul Ataşehir is quite inconsiderate, uninterested, and does not even take into account the directions from customer service. They responded to me by saying, 'There is no problem with your machine, we are not coming, just so you know,' and they do not care about the customer at all. It is an authorized service that does not add value to the Arçelik brand. Fortunately, my problem was solved with the Soyak Emar service. I would like to thank the Arçelik customer representatives for their patience and understanding in helping me get through this period calmly and for their close attention to my problem. If all your authorized services focus on solving problems rather than creating them like your Soyak Emar service, we would all be satisfied. Thank you, Soyak Emar Arçelik."
Three days ago, I purchased an Arçelik washing machine, model 10120mxs 10kg..., from an authorized dealer. However, since the day I bought it, I have bee
I bought an Arçelik refrigerator and have been facing serious issues since the day I purchased it. The doors do not seal... properly, and they constantly fail to close completely. Because of this, the freezer compartment often remains slightly open, causing the refrigerator to defrost. In the most rece
On October 21, 2025, I purchased an Arçelik A55 Q990 television for ₺43,119, brand new and with a 3-year warranty, based... on the recommendation of the store staff. Since the product wasn’t available in-store, I couldn’t see it beforehand; I was shown different models and told it would look “similar.”
The bottom section of my Arçelik oven does not cook properly. I purchased this product about six years ago and mostly us...ed it for cooking meals, pastries, and savory pies. However, the lower part of the oven has never cooked evenly, and this issue has persisted since the very first day. During this
About two weeks ago, I contacted the authorized Arçelik service because the seal of my Arçelik 5273NMB refrigerator was ...damaged. The service team first created an order and kept me waiting, but later informed me that they could not provide the replacement part because the product was over ten years
In 2017, I purchased an Arçelik refrigerator. About a year after the purchase, the refrigerator broke down, and the serv...ice team stated that it could not be repaired. As a result, in 2018, I paid ₺15,000 to buy a new white Arçelik refrigerator, model 584611MB. However, this new refrigerator also exp
I purchased a 10 kg clothes dryer from Arçelik, and during the installation process, I was informed that the technician ...would visit between 6:00 PM and 8:00 PM. At 5:50 PM, the technician called me and said, “I have too many visits today, I can’t make it to you, can we come another day?” After a lon
I bought my A50 D 790 B TV from an authorized Arçelik dealer in January 2025. Since February 2025, it has been turning i...tself on and off, changing channels by itself, freezing and restarting constantly in apps like YouTube, and automatically exiting and returning to TV channels. These issues have be
"Thanks to the assistance of the Şikayetvar website, a quick response was provided. A discount was given on the requested exchange price."
"I would like to thank the friends in the water purification unit at Arçelik headquarters and the authorized service technical staff for their interest and attention. The replacement of the moldy faucet was carried out. However, the staff responsible for scheduling appointments at the Denizli authorized service made things quite difficult; it was very hard to get an appointment, but our problem was solved. Thank you, Arçelik."