In 2018, I invested in a full suite of Arçelik appliances, including a refrigerator, believing in the brand's reputation. Unfortunately, I have encountered numerous and persistent problems with multiple products. My most significant issue has been with the refrigerator. Despite purchasing an extended warranty, I have faced ongoing cooling problems. Approximately two months ago, a technician charged us to replace the compressor, even though this component typically carries a 10-year warranty. Less than two months later, the compressor failed again. We were forced to endure another month without a refrigerator while waiting for a replacement. To add insult to injury, the replacement fridge provided was also defective. Now, Arçelik is demanding a substantial fee of ₺28,000 for a replacement. It is incomprehensible that I should be penalized for the repeated failures of your product. The stress and inconvenience caused by this situation are immense, especially with young children. I demand a full refund for the refrigerator or a free replacement unit without any additional charges. This is not the level of service expected from a reputable brand like Arçelik. I will be filing a complaint with the consumer protection agency if this matter is not resolved promptly and satisfactorily.
In 2017, I purchased an Arçelik refrigerator. About a year after the purchase, the refrigerator broke down, and the service team stated that it could not be repaired. As a result, in 2018, I paid ₺15,000 to buy a new white Arçelik refrigerator, model 584611MB. However, this new refrigerator also exp...
Arçelik's authorized service is causing significant issues for customers, and sadly, Arçelik headquarters seems complicit in this. On 17.05.2024, my refrigerator's broken compressor was replaced, and I paid ₺7500. However, just a month later, the refrigerator broke down again, making a loud noise li...
In 2017, I purchased a brand new Arçelik 2498 CNIY A++ model refrigerator. After 7 years, it stopped cooling properly, so I called the authorized service. The technician informed me that my refrigerator had a gas leak, causing the body to bulge, and it could not be repaired. They suggested that I pu...
I bought an Arçelik refrigerator less than two years ago, and they have been unable to provide a solution for 12 days. Despite hundreds of complaints, there is no resolution. A replacement decision was made, and I was charged an extra fee. Four days have passed since then, but the refrigerator has n...
I’ve been an Arçelik customer for years, and all the white goods in my home are from this brand. However, my experience with their refrigerators has turned into a complete disappointment. In 2012, I purchased an Arçelik 2398 CNIY A++ model refrigerator. In 2017, the unit developed a problem with int...
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