I purchased an Altus ALK 1270 air conditioner from the Arçelik employee portal on June 18, 2024. Despite being told on July 10, 2024 that the product was shipped, I have not received it. My repeated attempts to contact customer service have gone unanswered. Arçelik's failure to deliver the product and provide adequate customer service is unacceptable. I demand immediate action to resolve this issue, either by delivering the air conditioner or providing a full refund.
Ten days ago, I purchased the Arçelik 15325 A++ Ecological Inverter air conditioner from Arçelik’s official website. My order number is 119204621. I paid ₺38,800 by credit card. However, my product still hasn’t been delivered. The installation address is in the Elazığ Merkez district. Although I pur...
On November 18, 2024, I purchased an Arçelik refrigerator (Order No. 283614) for ₺42,300, which was delivered on November 20. Shortly after the authorized service left, I noticed the product was defective. I immediately contacted customer service, and my complaint was recorded. The following day, I ...
On July 2, 2024, my actively used Arçelik air conditioner malfunctioned. Since my air conditioner is under warranty, I called Arçelik's headquarters to request an appointment. They directed Arçelik service to Raif Paşa Neighborhood in İskenderun, but no one from the service has called me until July ...
On Monday, December 16, 2024, I purchased an Arçelik brand dishwasher from Bakırköy Kahramanoğulları, Istanbul Street Branch. The product was delivered on Wednesday, December 18, 2024. However, on Friday, December 20, 2024, the authorized service technician inspected the dishwasher, confirmed that i...
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