9120 M Model Arcelik Washing Machine Won't Dissolve the Detergent

Melis
Arçelik
July 4, 2024 6:07 PM18

Six months ago I started using my 9120 M model Arçelik washing machine. Even though I used it with the correct programming from the first time, all my black clothes have white dust on them after washing. The service came three times but they didn’t accept there being a problem with the machine, they just told us to not use it in high heat, take extra water, don’t use the cycle, do pre-wash, don’t fill it up 9 kg etc. If I won’t be able to use these specialties of my machine why did I give extra money to have a washing machine with these? I am the victim here and I’m tired of cleaning my black clothes after washing, my clothes got old. I am requesting my machine to be changed.

Arçelik
July 5, 2024 12:59 PM (18 hours after complaint)

Dear Customer, First of all, thank you for your interest in our company. We have received your complaint. We will contact you as soon as possible. We kindly ask you to first convey any information, suggestions, opinions, and solution requests regarding our products and services to us. As the Arçelik family, we wish you days filled with health and happiness. We are here for you 24/7, for your happiness. Arçelik Customer Communication Center

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November 12, 2025 1:17 PM146

"From the day my problem started, my interactions with Arçelik customer service have always been positive. First of all, I would like to thank them very much. Also, the authorized service at Soyak Emar in Istanbul is amazing. They solved my problem and gave approval—thousands of thanks to the authorized service there. However, the authorized service in Istanbul Ataşehir is quite inconsiderate, uninterested, and does not even take into account the directions from customer service. They responded to me by saying, 'There is no problem with your machine, we are not coming, just so you know,' and they do not care about the customer at all. It is an authorized service that does not add value to the Arçelik brand. Fortunately, my problem was solved with the Soyak Emar service. I would like to thank the Arçelik customer representatives for their patience and understanding in helping me get through this period calmly and for their close attention to my problem. If all your authorized services focus on solving problems rather than creating them like your Soyak Emar service, we would all be satisfied. Thank you, Soyak Emar Arçelik."