After nearly nine months of usage, my Arcelik refrigerator stopped cooling properly. We requested service, but the technician told us that there was no problem and departed. Shortly after, all the food in the fridge went bad, so we gave them another call. This time, it was discovered that the fan was malfunctioning and they assured us that it would be replaced within a few days. However, they failed to arrive as promised, leaving me in a difficult situation during these hot days. When the technician arrived to replace the fan, they attempted to melt the ice buildup at the bottom of the fridge using a hairdryer. The fridge began cooling once more, but unfortunately, the ice buildup returned and caused everything in the vegetable drawer to spoil. I was unable to store food or even keep a cold drink during the summer months, resulting in everything I purchased going to waste. This has been incredibly frustrating, both in terms of finances and emotions. I've been requesting a replacement for the fridge, but there has been a delay in addressing the issue. No solution has been offered to alleviate the situation in the meantime.
For the past three months, I've been dealing with strange noises coming from the fridge I purchased. Fed up, I reached out to customer service for assistance. The technicians who came determined there was a gas leak due to a manufacturing defect and that the motor was malfunctioning. They assured me...
My Arçelik D70505N refrigerator has not been cooling for a long time, and I have created many service requests because of this. The service appointments were constantly postponed without notice to after 5:00 p.m. When the team finally arrived, they opened one section of the fridge, poured water insi...
We purchased a refrigerator from an Arçelik dealer, but it wasn't cooling properly. When the technician came to inspect it, they said the refrigerant gas level was low, which was causing the cooling issue. They promised to replace the unit, and we agreed to wait for the new one. Two days passed, an...
I purchased my Arçelik refrigerator 2 years ago and I am still using it. The product is under warranty and also has an additional 7-year extended warranty. However, I constantly face problems with the cooling section; my food spoils in less than a day. This causes my groceries to go to waste, forces...
My Arçelik G91626NE refrigerator has not been cooling for about two weeks. When the problem occurred, I immediately contacted the authorized Arçelik service, and they came to inspect it. They determined that the fan motor was faulty, but the required part has still not been supplied. I have not been...
Comments