The motor in the dishwasher I bought from them in April 2023 broke down. I called their service, and despite promises that the part would arrive and be fixed by Tuesday, it's now Saturday and they keep telling me the part hasn't come yet. They've been giving me the runaround since Tuesday, constantly pushing the timeline back. I'm pregnant and going through a tough time, and I've pleaded for them to hurry up, but they keep delaying. I have guests coming and it's incredibly humiliating. On top of that, the service representative I spoke to was rude and disrespectful, even laughing at my concerns. Arçelik, this dishwasher's motor failed within a year, and I urgently need your service team to resolve this situation.
On July 2, 2024, my dishwasher malfunctioned, so I scheduled a service appointment with Arçelik customer service. As a working individual, I took time off to be home, cancelling evening plans to wait for the service between 17:00-19:00. However, the service team did not arrive and did not provide an...
My Arçelik washing machine broke down on December 24, 2023, and I promptly contacted the authorized service. The technician arrived on December 26, 2023, stating that the machine's brain, the mainboard, was faulty. They claimed to lack the necessary part, mentioning they could procure it a few days ...
On Monday, December 16, 2024, I purchased an Arçelik brand dishwasher from Bakırköy Kahramanoğulları, Istanbul Street Branch. The product was delivered on Wednesday, December 18, 2024. However, on Friday, December 20, 2024, the authorized service technician inspected the dishwasher, confirmed that i...
This is absolutely not what I expected from Arçelik, a global brand that should prioritize customer satisfaction. I purchased my Arçelik washing machine just 7-8 months ago, and it broke down on October 3rd. I scheduled a service appointment, but the first technician caused further damage, including...
On June 14, 2025, I contacted Arçelik’s authorized service because the door of my washing machine wouldn’t open, the device kept turning itself on and off, and a loud buzzing sound had started. The technician said the door lock was faulty and replaced it, but nothing changed. I had to call the servi...
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