I was using the GoodNotes app on my iPad and started a yearly subscription only to try the 7‑day free trial, as I was not sure if I wanted to continue. My Apple ID / App Store account is registered in Türkiye. On the 7th day of the trial, on 6 December at around 2:00 a.m., ₺450 was withdrawn from my...
I’ve been using the GoodNotes app on my Samsung Tab 9 FE Plus for about 8–9 months under an annual subscription (customer ID: 165f24a9-6873-4a85-8e97-71948309f458). However, for the past month, I’ve been experiencing serious lag issues — there’s a noticeable delay when writing, making it impossible ...
I canceled my GoodNotes subscription purchased through Android (Google Play), but since the subscription period hasn’t expired yet, I can’t buy a new subscription on my new iPad using the same email address. I tried canceling it again through the Play Store, but it doesn’t work — it says it’s alread...
I also lost my one-year subscription to GoodNotes that I started in September 2024. On June 28, 2025, I logged into the app and my account was suddenly downgraded to a free membership tier. I have no idea where the payment for two months went or why this happened. I’m waiting for someone who can hel...
I’m a Premium GoodNotes subscriber, but for the past few days, the app hasn’t been working properly. When I log in, the loading bar stops at 25%, and a message appears saying “Internet error occurred”, even though my internet connection is perfectly stable. I’ve tried deleting and reinstalling the ...
My GoodNotes subscription was cancelled for no reason. Although I’m still listed as a member, I cannot open any of my files or use the note-taking features of the app. I’ve tried to get support but haven’t been able to reach anyone. Because all the options and support are in English and I’m having ...
I have a paid GoodNotes account, but when I log in from another device, none of my files appear. I usually access my notes from my tablet, but after resetting it, I tried logging in on a different device, only to find that all my notes and documents are missing. Meanwhile, a friend using GoodNotes ...
I started using GoodNotes at the beginning of the 2024 academic year, around November 2024, and I paid for an annual subscription. However, now the app is showing me as a free user, and I can’t access my documents. I have logged in and out multiple times, but the issue still hasn’t been fixed. This...
I am a GoodNotes 6 user and originally made a one-time payment for the app. However, now it shows me as a free user, and sometimes the system randomly switches between Premium and Free status. This issue is incredibly frustrating and unreliable. I need to know if this can be fixed immediately, or d...
I've been using Goodnotes 5 for 2-3 years without any issues, but after upgrading to the 9th generation iPad, the app has become completely unusable. Every 2-3 minutes, it crashes and kicks me out, making it impossible to take notes or get any work done. This problem started suddenly this morning, ...
I'm using Goodnotes on my 10th generation iPad, and two days ago, the app logged me out on its own. When I tried to sign back in, I kept getting an error message: "Login failed, please try again." I paid ₺899 for the one-time purchase, but what’s the point if I can’t even access the app? I contacte...
I purchased Goodnotes 6, but the app keeps freezing and crashes frequently, even when handling simple PDF files. Some PDFs won’t open at all, and the app force-closes way too often. I am using an iPad 9, and I never had these issues with Goodnotes 5. The performance downgrade is frustrating, and I ...
I have been using Goodnotes for a few months without any issues, but today I encountered a serious problem. When I opened my notes, all pages appeared completely blank. The PDFs I previously imported and used without trouble are now showing as empty documents. I have tried reopening the app and chec...
I originally purchased GoodNotes because it was offered as a one-time payment app. However, now they are forcing users into an annual subscription under the excuse of a mandatory upgrade. This is completely unfair! When I bought the app, the agreement was for lifetime access, so how is it legal to n...
I’ve been using GoodNotes 6 Premium for about a month with no issues—until suddenly, I was logged out and can no longer access my paid account. I subscribed using my iCloud account, and the payment was successfully processed through Apple. I’ve checked everything: my subscription is still active, t...
I purchased Goodnotes 6 with a yearly subscription and the full amount was charged to my account. However, due to the high cost, I canceled the auto-renewal thinking I could still use the app until the end of the paid year—as is standard practice. But to my shock, I’m now being asked to repurchase i...
I was charged twice for my annual GoodNotes subscription, and I want to cancel it immediately. I’m a student, and this situation has caused me financial difficulty. I’ve tried to cancel the subscription, but it’s not working, and I can’t find anyone to contact for help. I’m very disappointed with G...
The GoodNotes app charged me twice for my subscription. Since I’m not using the app, I would like to cancel my subscription and request a refund for the duplicate payment. What steps do I need to take to get my ₺836 ($26) refunded back to my account? I expect the extra payment to be returned as soo...
I'm currently using the Samsung Galaxy Tab S9 FE+ mainly for studying purposes. I typically use Samsung Notes and Goodnotes in split-screen mode to take and organize notes. At first, everything runs smoothly, and the S Pen works great. However, after some time, the Goodnotes app starts lagging while...
I'm using a Samsung Galaxy Tab S9 FE, and the main issue I’m facing is with the Goodnotes app constantly lagging and freezing while I write. It becomes extremely difficult to take notes or study efficiently. At first, I thought the issue might be with the tablet itself, so I had it checked. However,...
Last year, I purchased a yearly subscription for the Goodnotes app. However, I haven’t been using the app for a while now. To my surprise, the subscription was automatically renewed without my knowledge or consent this year. I immediately canceled the renewal as soon as I noticed, but no refund was ...
I’m using the 10th generation iPad, and the Goodnotes 6 app has become completely unusable. Every time I open the app, it crashes within a minute and throws me out. This is incredibly frustrating, especially because I rely on Goodnotes for work and school. Previously, the app would lag occasionally...