The Arçelik refrigerator I purchased malfunctioned on [10.07.2024]. After the first malfunction, the service team replaced a spare part, but the product failed again. I would like to state that this malfunction, occurring just before the Feast of Sacrifice, resulted in the spoilage of approximately ₺30,000 worth of food inside. The Arçelik service team informed me that they had ordered spare parts to repair the defective product without my consent and that they would perform the repair once the parts arrived. However, due to the recurrence of this issue and the product malfunctioning multiple times in such a short period, I requested the replacement of the product instead of repair. Irresponsible Arçelik ignored my request and stated they would only perform a repair. According to the Turkish Commercial Code and Consumer Protection Law, consumers have the right to have defective products replaced instead of repaired. When a product malfunctions multiple times and causes significant damage to the user, according to the precedent decisions of the Consumer Arbitration Board, the product must be replaced with a new one. Precedent decisions emphasize that products with persistent malfunctions and resulting damages should be replaced. For these reasons, I demand the replacement of the product instead of repair. Given the recurring malfunctions and the significant financial loss I have experienced, I believe this solution to be more appropriate and fair. The repeated malfunction of the product has caused me considerable financial damage, and I do not want this situation to happen again. Therefore, I demand the replacement of the product with a new one. However, without my knowledge, the indifferent Arçelik has repaired the product and sent it back to my home. I absolutely do not want this product and demand its replacement.
On November 18, 2024, I purchased an Arçelik refrigerator (Order No. 283614) for ₺42,300, which was delivered on November 20. Shortly after the authorized service left, I noticed the product was defective. I immediately contacted customer service, and my complaint was recorded. The following day, I ...
I purchased a refrigerator from Arçelik a year ago, and unfortunately, it recently broke down. After two service visits, the unit was sent to your workshop. Despite my repeated requests for a replacement, I’ve only received dismissive responses from your team, saying that no replacement units are av...
In 2018, I invested in a full suite of Arçelik appliances, including a refrigerator, believing in the brand's reputation. Unfortunately, I have encountered numerous and persistent problems with multiple products. My most significant issue has been with the refrigerator. Despite purchasing an extende...
The refrigerator with the serial number 270531EI that I purchased on 29.01.2024 was delivered to my address by Arçelik on 30.12.2024. When the delivery team opened the box to set up the refrigerator, they noticed it was damaged and told me, "Keep the product, and we will bring a new one and take the...
I bought my refrigerator a year ago, but it did not arrive as I saw it in the store. The equipment hanging on the door was missing. We called the service, and they said that the door did not belong to this model. The issue was not resolved, and I gave up on the service. Later, the same refrigerator ...
Comments