I bought a washing machine from the Arçelik brand. In less than a year, we had to request service on 2 or 3 occasions. Right now, the machine is not rinsing properly; it stops with water still inside. After we requested service, they immediately attributed the issue to a stuck button and attributed it to user error, without even conducting an inspection. They insisted on receiving ₺750 from us. I asked for a replacement machine because the one we received was faulty. They claimed it could be fixed for a fee, but I absolutely refuse to accept it. If all else fails, I will submit a complaint to the Consumer Arbitration Board.
I purchased a washing machine from Arçelik, but it doesn’t even remove basic water stains from clothing. The service team has visited my home 2–3 times, but all they’ve done is fiddle with the drain pipe without solving the actual problem. It was completely useless. After much frustration and argume...
About 3.5 years ago, my Arçelik 9485fi dishwasher started leaking from the bottom. Upon complaint, I opened a service ticket. The technician came and said the hose needed replacement. After changing the hose, the same issue persisted. They came again and said the three-way valve needed replacing, as...
I purchased an Arçelik dishwasher seven months ago, and the top panel bent on its own where the door closes. I contacted customer service, and they replaced the panel, but the issue wasn’t resolved. When I called again, they took the machine to the factory but later informed me that they couldn’t fi...
On 13.01.2025, the drum of my Arçelik 9123 N MG washing machine broke. The device is only 4 years old, and I am already facing the issue of the boiler breaking. I contacted the Arçelik authorized service and clearly stated that I had identified the malfunction myself and only required a report. Howe...
I bought a washing machine from Arçelik on April 8, 2024. However, it fails to spin at the promised 1200 revolutions per minute; instead, it leaves the laundry drenched in water. Moreover, its washing performance is far from satisfactory. When I reached out to Arçelik customer service for a return, ...
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