On June 15th, I placed an order for an air conditioner from Arcelik. Upon returning from the holiday, I was given a delivery appointment for the second half of July. I'm located in central Istanbul and requested an earlier delivery but received no assistance. Frustrated, I immediately canceled my order. Now, I don't want an air conditioner under any circumstances. However, unlike other shopping platforms, there has been no update on my refund for the canceled order. I received a credit card bill for a product I did not and will not receive, yet Arcelik informs me that the refund will be processed within 14 days! This is unacceptable. I expect prompt action from the company.
A very poor experience. We tried to return the portable air conditioner we purchased during its installation by the authorized service team that arrived two days later, but they refused to accept it. The Arçelik Dealer did not answer our calls, and when they did, they claimed the return would be pro...
Ten days ago, I purchased the Arçelik 15325 A++ Ecological Inverter air conditioner from Arçelik’s official website. My order number is 119204621. I paid ₺38,800 by credit card. However, my product still hasn’t been delivered. The installation address is in the Elazığ Merkez district. Although I pur...
We purchased a refrigerator from an Arçelik dealer, but it wasn't cooling properly. When the technician came to inspect it, they said the refrigerant gas level was low, which was causing the cooling issue. They promised to replace the unit, and we agreed to wait for the new one. Two days passed, an...
On July 16, 2023, I purchased an air conditioner from Arçelik, and they assured me that they would call to schedule an appointment. I waited three day...
I purchased an Altus ALK 1270 air conditioner from the Arçelik employee portal on June 18, 2024. Despite being told on July 10, 2024 that the product was shipped, I have not received it. My repeated attempts to contact customer service have gone unanswered. Arçelik's failure to deliver the product a...
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