I am a beauty salon owner and I bought 2 air conditioners of 18 from Arçelik and neither of them cools enough in hot weather. The services that come make ridiculous comments such as it is very hot outside and say that there is no problem with the device and leave. I cannot lower the temperature inside below 27 degrees and my laser device does not work. It does not accept below 25 degrees and protects itself. I have been a victim for 1 month. My business is not working. I am tired of calling the service now.
I recently bought two air conditioners from Arçelik, one with a cooling capacity of 18,000 BTU and the other with 12,000 BTU. I had high hopes that these units would effectively cool down my small rooms. Regrettably, both units are not meeting expectations, resulting in uncomfortably warm rooms. I c...
I bought a brand-new air conditioner from Arçelik, but unfortunately, it doesn't cool at all. I contacted the service team multiple times and practically begged for a week before they finally came. However, they only checked the unit for two minutes and left without doing anything. The technicians s...
I purchased an Arçelik air conditioner, and despite it being only a year old, it has started to stop cooling. I called the service twice, and each time they came, they claimed there was no issue with the cooling without conducting any proper checks. When I contacted them again, they told me that the...
Stay away from Arçelik, everyone! As I first explained in my complaint dated July 8, the air conditioner I purchased from Arçelik is still not fixed, despite multiple service calls. Here's the timeline: In our brand-new apartment, the bedroom AC unit stopped cooling. I called Arçelik, and they sent...
Arçelik Authorized Service and Customer Services are extremely indifferent. I created another complaint about this situation and added it elsewhere, but there was no response from the developments, probably the response is being given through the new complaint. In fact, I was not called until I made...
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