On 21.07.2024, an air conditioner and a television were purchased from the Arçelik store in Cigli Maltepe, they said they would assemble and install them. They came to the installation 3-4 days later, they wanted to register the installation of my television, they installed it on the table and left, and for the air conditioner, the 18 and 19 year old children who came because I live on the 8th floor did this. They said they couldn't do it, the air conditioner was not installed, they said the size will be checked later, no one came or left, I want to go back, they are not taking it back, they are calling the dealer, Mr. Ahmet will call you, Mr. Kadir will call you, no one calls or asks, the air conditioner is an Arçelik system as a decoration.
A very poor experience. We tried to return the portable air conditioner we purchased during its installation by the authorized service team that arrived two days later, but they refused to accept it. The Arçelik Dealer did not answer our calls, and when they did, they claimed the return would be pro...
Arçelik Company cannot provide delivery and installation services for the product it sells. On 18.07.2024 (Thursday), I called the store for the purchase of Air Conditioning to Arçelik 12325, I asked if they had it, they said that they had stock. When I asked when they would assemble it, they said i...
I am deeply dissatisfied with the behavior and attitude of Ayşe, an employee at the Arçelik call center, which has caused me significant inconvenience. Regarding the air conditioner I purchased on 08/06/2024: On 11/06/2024, I received a call stating that the installation would be done that day. I i...
On July 16, 2023, I purchased an air conditioner from Arçelik, and they assured me that they would call to schedule an appointment. I waited three day...
On July 24, 2024, I purchased an Arçelik 1235A model air conditioner from their official website. This product was installed at my father's house. The installation team brought along a child around 8-10 years old. I asked about the child's involvement in the installation and whether he was an author...
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