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Fatma is completely dissatisfied with the result

Arcelik 12140 PM 12 Kg Washing Machine Does Not Spin, Squeeze or Clean at All

Arcelik 12140 PM 12 Kg Washing Machine Does Not Spin, Squeeze or Clean at All
Arcelik 12140 PM 12 Kg Washing Machine Does Not Spin, Squeeze or Clean at All
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Fatma
Arçelik
July 28, 2024 3:00 pm
36

Arçelik 12140 pm-12 kg washing machine, which we bought on 08.09.2013, does not squeeze, does not remove stains. We have created a service record many times, each incoming technician said different things, each time they reset and said try it and left. Even the first technician who came said that if you don't put 12 kg of laundry, it won't tighten, will I save 12 kg of laundry every time? They send inexperienced people who don't know the job to our house, after that the technician called my wife and said I'll be back at 17, even though we set up an appointment between 18 and 20 o'clock, we don't work after 18, I took a quick leave from my workplace and came home by taxi, but no one came, no Decoy. I gave information about the situation, I filed a complaint, but they tried to make an appointment with the same technician again a week later. we created a service record of 5-6 sacrifices in 2 months, but we did not get results. The last technician who came said that we should discard cotton, cotton synthetic, synthetic etc fabrics at the same time, otherwise he made a mistake, so I took photos and videos of the laundry I threw and sent it to him. They told me that they would inform the center if they received news of mail waste, 1 week has passed, there is no news again. As a result, I have been doing laundry on my hands for about 2 months. A thousand kinds of compliments, wow sir, why don't you stand behind the machine you sell by saying that a smart device has such a function? Starting tomorrow, I will seek my legal rights. I am extremely uncomfortable with both your effective service and the fact that your call center staff is making fun of me. After that, whoever asks about this brand around me, I will tell you about its poor quality and incompetence after sales.

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Arçelik
July 29, 2024 9:58 am (18 hours after complaint)
Fatma
Fatma
July 29, 2024 1:19 pm

Based on the call I received from the Arçelik call center today, I wanted to write again. Despite emphasizing the issue of return or model change in every call, no one has properly understood my request and they have always come for repairs. Moreover, even though the chat history with the technician who came to the house and the messages I sent to the WhatsApp number of the authorized Arçelik service are still there, no one has cared. We have scheduled an appointment for a new fault detection, but it's still not certain when they will come. Even if they do come, they just reset it and leave anyway.

Fatma
Fatma
August 20, 2024 11:07 am

Update: They wanted to take the washing machine to their workshop for examination and informed us that they would provide a replacement machine to avoid any inconvenience during this process. I asked if the replacement would be a machine of the same segment as mine, and they mentioned a 10 kg Beko model. When I checked, it had similar features to my device, so I didn't mind. However, the machine they delivered to my home was a 7 kg Altus model. Anyway, I wrote this just to inform you about the discrepancy between what the authorized service said and what they did. The main problem is that the machine was in the authorized service's workshop for a week, where some parts were replaced (previously, the motor, main board, and spin pump had been replaced at home), and the programs were tested. They brought my machine back on Thursday, 15.08.2024, around 16:00. A lot of laundry had already piled up, so I opened the washing machine in the technician's presence and told him I would record a video. The program showed a duration of 1 hour and 37 minutes, meaning it should have finished around 17:30. The program continued to run for exactly 4 hours, and when it still didn't stop, I finally turned it off myself. As it approached the last minutes, it kept adding +30, +10 minutes by itself, which I also recorded on video and scheduled another service appointment. On Friday, 17.08.2024, the technician came again, recorded some videos himself, and I showed him the ones I had taken, and I expressed my request for a refund. They said they would get back to me during the day; today is Tuesday, 20.08.2024, but I haven't received any response yet. I called the call center again, explained what happened, and the call center staff said the service would come and check again and make a decision. I have repeated this process 4 times. The situation has become a vicious cycle, and I haven't found any solution. I will now initiate legal proceedings.

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