I hold a credit card with Mashreq Bank under the name Mourine Aja**. On 7 June at around 5:00 a.m., an amount of 299 AED... was deducted from my card by a merchant named Help-tracelo.com. This payment was taken as if I had an active subscription with them, but I have never knowingly subscribed to their
I am writing regarding an unexpected deduction of 729 AED from my debit card today by Traclo Electric Company. I have no...t purchased any product or service from this company, nor have I knowingly given any authorization that would justify this payment. The transaction appeared suddenly and was a comp
Today I purchased a weekly subscription to the Tracelo app for 1.25 because it clearly implied that I could look up a ph...one number without the other person being notified. The only reason I paid was because I wanted to search a number privately, without sending any kind of message or alert to the pe
I am writing to report that Tracelo has been repeatedly taking money from my wallet without my consent, even though I ha...ve never subscribed to any of your services or deposited money into your platform. I have no account, order, or shipment with Traclo using my current card or email, yet charges con
I noticed several unauthorized charges from Tracelo on my Mastercard issued by Eurobank (eurobank.gr), even though I hav...e never used or registered on your website. On April 17 and April 19, there were two holds of 0.62 EUR and another hold of 0.X EUR (small amount), followed by a much larger charge
I purchased a Tracelo subscription through a website on 16 April 2026 in order to help my friend locate a lost cellphone.... I used it only for that purpose and then requested cancellation through the Tracelo website two days ago, because I no longer needed the service. Despite this, I was charged agai
I used the Tracelo phone locator service on my iPhone on April 4, 2026 at around 10:39 pm (Central Time), paying 1.85 US...D for the service. Before making the payment, I was clearly under the impression that the other party would not be notified that I was trying to locate their phone number. However,
I had a Tracelo mobile app account in the past, and although I no longer have the app on my phone and do not use the ser...vice anymore, Tracelo has been continuously taking money from my bank account for about a month. These repeated withdrawals are also causing my debit card to be locked, which is cr
I am writing to report unauthorized charges from a company called Tracelo t...hat have appeared on my Cash App card, even though I have no idea who this
On March 30, 2026, at 3:44:57 AM, a charge of $29 was made from my account by Tracello, even though I did not perform an...y transaction. At that time, I was not making any reservation or purchase through the app or website, yet this amount was still withdrawn from my account. Since this transaction w
When I signed up on the Tracelo website, I wanted to purchase the 24-hour basic package, which was displayed at a single... price of €1.25. I completed the purchase; however, my card was charged three times in a row for €1.25. While I expected to be charged only once, the same amount was withdrawn thre
On March 24, 2026, a charge of $29 was made from my Halkbank İzmir branch account under the name “Tracelo,” without my k...nowledge or consent. I did not receive any SMS or notification regarding this transaction. Additionally, I am unable to access the transaction receipt, as it does not open in the s
I cancelled my Tracelo subscription on 1 March, but despite closing the service, the company has continued taking money ...from my account every day. They are deducting 10 rand daily from my debit account at African Bank without my consent after cancellation, which I find very unfair and unacceptable.
About one week ago, I used your app only once to locate my mobile phone and I was charged 2 dirhams for this service. Ho...wever, after that, a total of 779 dirhams was deducted from my account without any information, approval, or agreement from my side. I never agreed to any subscription or addition
I used the Tracelo website as a free trial to try to locate my stolen phone, and afterwards, I discovered a charge of $1...2.25 on my Mastercard on February 3, 2026. I did not intend to continue with any paid plan beyond the free trial. I request that my Tracelo subscription, if any, has been created i
I am writing regarding unauthorized payments being taken from my Visa debit card by a company called Tracelo for a mobil...e tracker subscription. I had previously cancelled this subscription a few days before, but on 13 February I noticed that a further amount of 9.999 was still taken from my account.
I recently discovered an unauthorised card transaction from my Capitec account to Tracelohelp.com for the amount of R146....25 at around 11 o’clock. I never signed up for any service with this company, nor did I give any permission or consent for this deduction from my account. This situation has cause
I am writing to report an ongoing billing problem with Tracelo related to a “tracking a phone number” service that I alr...eady cancelled. I cancelled this subscription about two months ago, yet I continue to be charged on my credit card every month, and today I again received a new billing notificatio
I am writing regarding an issue with my Tracelo subscription, where money was deducted from my account without my author...ization. On 20/02/26 and 21/02/26, a total of $28 Fijian was taken from my account for this subscription. These deductions were not approved by me, and despite this amount being ch
My Capitec Mastercard has been debited by Tracelo-help.com without my consent, even though I have never opened any subsc...ription or account with this company. The first time I noticed this problem was on 7 February 2026, including an attempted transaction a few minutes before I deactivated internatio
I recently discovered that Tracelo-help.com has been debiting my Mastercard without my consent, even though I do not hav...e and never opened any Tracelo subscription. The charges appear on my account on the 31st of every month in the amount of R146.25, and this has been happening since 1 January 2026.
On 19/01/2026, I noticed an unauthorized charge of €0.62 taken from my credit card by Tracelo, after my card appeared to... have been connected by mistake. I did not authorize this charge, and I do not wish my card details to remain saved in the system. I ask that the €0.62 be refunded, that my card be
I am a Tracelo subscription user in South Africa, and I have been charged without my consent. These unauthorized deducti...ons started on 17 December, and I did not approve or authorize these payments in any way. I am currently trying to contact Trecelo customer service regarding this issue, and I have
