I recently discovered that Tracelo-help.com has been debiting my Mastercard without my consent, even though I do not have and never opened any Tracelo subscription. The charges appear on my account on the 31st of every month in the amount of R146.25, and this has been happening since 1 January 2026....
On 19/01/2026, I noticed an unauthorized charge of €0.62 taken from my credit card by Tracelo, after my card appeared to have been connected by mistake. I did not authorize this charge, and I do not wish my card details to remain saved in the system. I ask that the €0.62 be refunded, that my card be...
I am a Tracelo subscription user in South Africa, and I have been charged without my consent. These unauthorized deductions started on 17 December, and I did not approve or authorize these payments in any way. I am currently trying to contact Trecelo customer service regarding this issue, and I have...
A week ago, on Sunday, I used Traclo’s mobile number location service from Dera Ghazi Khan, Pakistan. I paid for the service, but the payment was charged twice, while the location service was not provided at all. In total, I was charged 336 Pakistani rupees for this transaction, and I can share one ...
I am writing to raise a serious complaint regarding unauthorized debits processed under a Tracelo subscription linked to my ABSA debit card. Without my consent, the following amounts were debited from my account: on 14 October, R292.50, on 7 November, R292.50, on 9 December, R292.50, on 8 January 20...
On January 4, 2026, at 1:51:51 AM, an amount of $23 USD was charged without my knowledge or consent from my Yapı Kredi debit card by a company named T...
For the last two nights, I have noticed debit card charges on my Nedbank account from “TRACELOCOM Support FA / Tracelo”. Yesterday the amount was R146,25, and today it was R12,49. These charges appear to be linked to a subscription I once used to try to track my lost phone, but I no longer wish to u...
I have an ongoing problem with an unwanted subscription payment linked to the service TRACELO-HELP.COM ASD, which is somehow connected to an app I installed to track a phone via Find My iPhone. Despite my attempts, I have not been able to cancel this subscription, and it has continued to charge my F...
Even though I have no subscription or membership with a company named Tracelo, a cash withdrawal of $23 USD was made from my QNB Finansbank card on January 2, 2026, at around 3:25 PM. I want to clearly state that I did not perform this transaction, and it was an unauthorized withdrawal carried out w...
I noticed that $22 USD was withdrawn from my Kuveyt Türk account without my knowledge or consent. In my account activity, the transaction description appears as “05,402591****0947,24000775365100023292232,338842,12/31/2025 12:00:00 TRACELO-HELP.com 9ZE9Z”**. I have no information about any applicatio...
I hold a Mada card issued by Al Ahli, and on 31 of this month at around 1:30, a Tracelo online purchase transaction was carried out on my card that I do not recognize at all. The transaction was deducted from my account even though I did not make or authorize this payment. The last four digits of my...
While using the website Tracelo-help.com to look up who a phone number belonged to, I was asked to create a membership and make a one-time payment in order to view detailed information on the screen. I entered my credit card details believing that I was authorizing a single, one-time transaction onl...
I recently discovered an unauthorized charge from Tracelo on my bank card, in the amount of €39. I had never used Tracelo’s services before and did not knowingly subscribe to anything. When I saw this transaction, I even had to search online to understand what Tracello is, because I have never used ...
I recently noticed that on 19 November an amount of R585,00 was taken from my bank card by Tracelo, even though I do not use the Tracelo app anymore. I did not knowingly keep any active subscription, and I was not informed about this payment in advance. This payment was taken directly from my bank c...
tracelo.com removed money from my account without my consent. I would like to receive a refund because I was not informed about any such possible charges. I authorized my bank account only so I could receive the first free option, but now large amounts are being withdrawn from my account without my ...
A total of two incorrect charges of €39.95 were taken from our Visa account by Tracelo for tracking my mobile phone. After that, an additional 16 incorrect charges of €0.62 and €0.63 were also applied. I kindly request a refund of the unfairly deducted amount of €49.95 to my Visa account. If not, I ...
On November 1, 2025, I purchased a location tracking service through Tracelo. However, I noticed that my account was charged twice for the same transaction — two payments of approximately $1 each. I only performed the transaction once and did not receive any error message, nor did I attempt to repe...
Stop taking money from my account without my permission. I did not subscribe to Tracelo; it was only a free trial for £0.48. I also didn’t get what I wanted to trace. Therefore, I need a refund for the £39.95 that you just withdrew from my account.
Tracelo, please stop taking money from my bank account without my consent. You should clearly state on your website that if someone starts a free trial for £0.48, they will be automatically subscribed and charged monthly. This is misleading and comes across as fraud, as you are taking money without ...
Tracelo has been charging me for a subscription that I never authorized. I tried to cancel, but since I never actually subscribed, they have continued to charge me because my email is not linked to the account they’re billing. I requested a full refund, yet they’ve been charging me for five months o...
On September 29, 2025, at 03:58 AM, an unauthorized charge of ₺949 was made to my Ziraat Bank card (last four digits: 9999) through the website Tracelohelp.com. This transaction occurred without my knowledge or consent, and I strongly suspect that my card information was compromised by a third party...
"My refund has been processed, thank you."
On September 22, 2025, around 01:00 at night, 949 TL was withdrawn from my Enpara demand deposit account under the name “Tracelo” without my knowledge...
Between November 16, 2024 and April 16, 2025, a total of ₺5,694 was withdrawn from my Garanti Bank account through Tracelo.com without my knowledge or consent. Each withdrawal occurred on the 16th of the month. I never received any notification, invoice, confirmation email, or approval request rega...
On December 9, 2025, I used the Tracelo Help service through Tracelo’s official website to try to locate my lost phone. The site stated that the service fee would be ₺50, which I agreed to. However, without entering any card details or providing confirmation, Tracelo wrongfully charged ₺950 directl...