I am writing to raise a complaint about an unauthorized charge of 200 dollars made by Tracelo to my credit card on Octob...er 14, 2026, even though I did not intend to continue using your service and did not authorize this renewal. I originally paid only for an initial paid trial and decided not to con
I noticed this morning that an amount of R146.25 was deducted from my bank account by Tracelo-help.com, and when I check...ed my history I saw that the same deduction was also made last month. The total taken from my account over two months is R292.50 for something I do not use and did not knowingly su
I hold a Bank of America card and on October 18 I saw a declined charge attempt from “help-tracelo” in the amount of $44....25 on my account. I have no idea who or what this company is, I have never dealt with them and I never authorized this transaction. I am concerned that my card details were used w
Over the last two days I discovered that 259.00 SGD had been deducted from my bank account for “HELP-TRACELO.COM” withou...t my knowledge or consent. I never knowingly agreed to any 4‑month “full membership” with Tracelo. When I contacted Tracelo, I was told that I had signed up for a 4‑month full memb
I purchased a one-off “find my device” subscription from Tracelo and was initially charged three times $0.98, which I ac...cepted and understood as part of the service. However, on 25/09/2026 an additional $65 was withdrawn from my CBA Mastercard without my knowledge or authorization. At no stage durin
When I checked the transactions on my Yapı Kredi Bank Hisarönü Branch debit card on September 13, 2026, I noticed charge...s with “tracelo-HELP.com” and “epos tracelo.com” listed in the transaction descriptions. There were four transactions made on my card: 25.99 TL at 21:35:52 on September 12, 2026, a
On September 14, 2026, I noticed that approximately $19 had been charged from my account in a transaction described as “...international POS transaction,” appearing as “YDS TRACELO-HELP.com.” I definitely did not make this transaction, and it was processed without my knowledge or authorization. Althou
I am a Standard Bank customer in South Africa and I am being charged repeatedly for a Tracelo subscription without my co...nsent being properly respected. Since yesterday, Tracelo has been trying to take money from my Standard Bank account every day, with transactions such as R12 twice a day and R8. Ev
I noticed that an amount of R12.50 was debited from my bank card on 02 September by Tracelocom, even though I have never... purchased or subscribed to any Tracelocom service. This is an unauthorized transaction and I do not accept any charges from Tracelocom on my account. I have not been informed of a
I have been receiving text messages related to Tracelo and I have become aware that my location is being tracked without... my consent. I do not know through which exact service or page this tracking started, but I never knowingly granted permission to be tracked in this way and I do not want my moveme
I am writing to report an unauthorized charge by Tracelo and to request a full refund of my money. Today, Tracelo took £...175 from my bank card. They claim that I used a one‑time trial and that this charge is related to that, but I did not knowingly agree to any such payment, and I consider this amoun
I recently discovered an unauthorized charge from Tracelo.com on my bank card for a subscription that I never connected ...or requested. According to my bank, this transaction was made today and occurred only once. I have never registered on the Tracelo.com website, have never created an account there
For some time now, Tracelo (tracelo-help.com) has been taking money from my account without my authorisation through App...le Pay, linked to my bank card. I only realised later that there were repeated charges, even though I never knowingly signed up for any paid service with this company or approved t
On 08 August 2026 an amount of R749.25 was deducted from my bank account under the name Help‑Tracelo.com / Tracelo, even... though I have never subscribed to this service and did not give any consent or authorization for such a payment. I only became aware of this transaction when I checked my bank sta
Yesterday I tried to use Tracelo’s service for tracking lost phones, but it could not find my device at all. Despite fol...lowing the steps and using the system as intended, the phone could not be located and the service did not provide any useful result. Because the service did not work for me, I requ
I am submitting a complaint regarding unauthorized charges made by Trakelo from my bank account, even though I have neve...r used any of their services or knowingly opened an account with them. On 10 May 2026, an amount of 35 PLN was taken from my account via a payment described as TRACELO-HELP.COM. I
On July 22, 2026, several unauthorized small charges of around $0.60–$0.65 were taken from my account by Tracelo for a c...ell phone tracking service that I did not knowingly authorize. Afterwards, they also attempted to charge $49.00, which thankfully Venmo declined. When I contacted Tracelo about the
I have been experiencing serious issues with Tracelo’s SMS service and related charges on my card. I never gave explicit... permission for recurring payments, yet you have been taking a monthly fee that started at 16.25 USD and then increased without any notice. Over time the payments have been duplica
Tracelo advertised a “free 3‑day trial” for their phone tracker, which is a complete lie. As soon as I tried to sign up,... they immediately tried to charge my Cash App card on 07/17/2026, one transaction for $0.65 (pending) and another for $0.60 that failed because there was $0 on the card. That is no
I discovered that a company called Tracelo attempted two separate unauthorized charges on my İş Bankası credit card with...out my knowledge or consent. The first attempt was for €199 on June 19th at 10:32 PM, and the second was for €150 on June 21st at 7:32 PM — neither of these transactions belongs to
I hold a credit card with Mashreq Bank under the name Mourine Aja**. On 7 June at around 5:00 a.m., an amount of 299 AED... was deducted from my card by a merchant named Help-tracelo.com. This payment was taken as if I had an active subscription with them, but I have never knowingly subscribed to their
I am writing regarding an unexpected deduction of 729 AED from my debit card today by Traclo Electric Company. I have no...t purchased any product or service from this company, nor have I knowingly given any authorization that would justify this payment. The transaction appeared suddenly and was a comp
On May 19, 2026, $50 was fraudulently withdrawn from my Ziraat Bank account through a virtual POS transaction on Trecelo....com — without my knowledge or consent. I never authorized this transaction and did not carry it out myself. I am demanding that the $50 be refunded to me as soon as possible, that
Tracelo is an online phone-tracking and location lookup service that helps users attempt to locate a device or identify a phone number's location through its website. The platform offers location-related tools and messaging features, with some services requiring payment or a subscription. Users should review the service's capabilities, pricing, renewal terms, and consent requirements before purchasing, as phone-number tracking does not necessarily provide precise real-time GPS location.
Official Website: https://tracelo.com/en/
Customer Support Email: [email protected]
Subscription Cancellation: https://tracelo.com/en/cancel-subscription
Tracelo operates in the online software, mobile tracking, and digital location-service industry. Its website offers tools for users seeking information about phone numbers or attempting to locate a device, alongside paid access and subscription-based services.
Customer complaints about Tracelo frequently involve recurring charges, subscription transparency, refunds, and difficulties using the advertised location services. Common issues reported by users include:
Have you experienced unexpected charges, difficulty canceling a Tracelo subscription, a delayed refund, or a location search that did not work as expected? Share your experience on Xolvie to explain what happened, raise awareness of recurring concerns, and help other users make informed decisions before using the service.
