I bought an Arçelik refrigerator 278550 ieb model refrigerator on 27.05. 2024. As soon as the product was installed, it began to make a noise. At first, we didn't get it, but the authorized service that installed the product actually ruined it during installation. Now, at random hours, it makes a deafening noise, like a bomb going off. We contacted the authorized service twice; the first time, they were unable to resolve the issue. After the second incident, the authorized service claimed the product was faulty after hearing the noise during the service; they promised to come back and collect it, but the representative is still awaiting a video of the issue that I sent. Would this be considered a shameful thing to do? Should I skip work and film the fridge at home, my friend? The Kelkit branch service rep said, "Come during your working hours, then stand in front of the refrigerator, go and shoot that video." Everyone knows the service is to blame; they expect a ready-made solution, but no one buys a refrigerator carelessly; we all have jobs; if you want me to make a sound recording, I'll gladly leave my job. On the other hand, if you insist on such a shameful service, I'll gladly sit down, pull the key, or remove the product.
Arçelik's authorized service is causing significant issues for customers, and sadly, Arçelik headquarters seems complicit in this. On 17.05.2024, my refrigerator's broken compressor was replaced, and I paid ₺7500. However, just a month later, the refrigerator broke down again, making a loud noise li...
I bought an Arçelik refrigerator six months ago, and it's been making loud noises. The service technician came but couldn't solve the problem. When I contacted the store where I purchased it, they refused to take responsibility. To make matters worse, they told me to file a complaint with Consumer R...
I purchased the Arçelik deep freezer model EB 2081 in June 2023, but at the beginning of November 2024, it started making an incredibly loud noise. When I first called the service center, they suggested that the issue was due to the leveling of the legs. I adjusted the legs myself, but the noise per...
On July 12, 2021, we purchased an Arçelik 270561 EB No Frost Refrigerator. On June 4, 2024, we requested service for two issues: a drawer in the freezer broke without any force applied, and the exterior of the refrigerator developed rust within 2.5 years. The service personnel came, took photos, and...
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