Arcelik Refrigerator 278550 ieb Started Making a Noise As Soon As It Was Installed

I bought an Arçelik refrigerator 278550 ieb model refrigerator on 27.05. 2024. As soon as the product was installed, it began to make a noise. At first, we didn't get it, but the authorized service that installed the product actually ruined it during installation. Now, at random hours, it makes a deafening noise, like a bomb going off. We contacted the authorized service twice; the first time, they were unable to resolve the issue. After the second incident, the authorized service claimed the product was faulty after hearing the noise during the service; they promised to come back and collect it, but the representative is still awaiting a video of the issue that I sent. Would this be considered a shameful thing to do? Should I skip work and film the fridge at home, my friend? The Kelkit branch service rep said, "Come during your working hours, then stand in front of the refrigerator, go and shoot that video." Everyone knows the service is to blame; they expect a ready-made solution, but no one buys a refrigerator carelessly; we all have jobs; if you want me to make a sound recording, I'll gladly leave my job. On the other hand, if you insist on such a shameful service, I'll gladly sit down, pull the key, or remove the product.