I had previously signed up for a trial with Prezi using my free basic account under the email address jbynoe.***@school....edu.bb and made sure to cancel it before being charged. Despite this, on 30 May 2026 I was billed 48.00 USD, even though I believed my trial had already been cancelled and no subsc
I am writing to report a serious billing issue involving the Prezi application. I attempted several times to purchase a...n affordable Premium plan through the app for approximately ₺34–₺45. However, none of these purchase attempts appeared to go through, and I was unable to use the application or acc
I am writing regarding a problem with my Prezi Premium free trial subscription. I signed up for the Premium plan solely... to use the free trial period. The system stated that the service would be free for either 7 or 10 days, so I had absolutely no intention of paying for a subscription. My account c
I am writing regarding an incorrect billing that occurred with my Prezi account. On March 7, 2026, an amount of 255.36 U...SD was charged to my debit card for a Prezi-related service, and the transaction carries the reference or order number 7E987E20-33648. I believe this charge is not correct and I do
I am writing regarding an unauthorized charge made to my account by Prezi Present. On 1 March, I was charged 74 dollars ...for a subscription that I did not purchase and do not have. This charge was made to the account associated with the email address henrys.ro***@gmail.com. I did not knowingly start
I am writing regarding an annual Prezi subscription that was charged to my bank account in February 2026 in the amount o...f $228. I did not knowingly purchase or use this subscription, and I am requesting a full refund. The subscription was activated by my sister while she was using a free trial on my
I am writing to request a refund and cancellation of an unintended subscription charge related to my Prezi AI account re...gistered under the email address simonescardia***@gmail.com. On January 21, I signed up for a free trial of Prezi AI to complete a one‑day work task and used the service only once.
I am writing to raise a serious complaint regarding an unauthorized annual charge on my Prezi Plus subscription and the ...refusal to refund it despite clear evidence that I did not actively continue or use the service after my trial. My 14-day trial started on 25/12/2025. After this trial period, I di
My name is Isak and I am a student with significant debt and very limited financial means. I started a free 7‑day trial ...of the Prezi Plus yearly subscription on 21 October. My intention was only to try the service, as I cannot afford an expensive yearly plan. As far as I remember, I cancelled the su
On October 27, 2025, after starting the free trial for Prezi’s presentation service, a charge of $58 was taken from my c...ard. I don’t think there was sufficient information provided about any charges that would occur after the free trial ended. I have the payment receipt, and the transaction was made
I’m trying to cancel my Prezi subscription, but whenever I click the “Cancel Subscription” option, I’m met with a blank ...screen. Despite using the latest version of Chrome and attempting the process on three different devices a total of ten times today, the issue persists. My account is registered un
"I wanted to thank you for processing my refund so quickly. I truly appreciate the professional and supportive approach you showed throughout the process. It left me with a positive impression of Prezi customer service."
I initially signed up for a Prezi trial, and they charged me $55.20 without my authorization, which is completely unacce...ptable. I canceled on the second day of my free trial because it was not what I was looking for, yet I was charged for a full one-year subscription despite only using the service f
I signed up for Prezi only to use the free trial period and test its presentation tools. However, once the trial expired..., my account was automatically converted into a paid subscription, and money was withdrawn from my account without my knowledge or consent. I canceled the subscription immediately
I signed up for the Prezi 7-day free trial to test the service. Before the trial period expired, I canceled my subscript...ion to avoid being charged. However, I was shocked to see that 982.98₺ was still withdrawn from my credit card. This is completely unacceptable, as I followed the rules and cancel
I signed up for a free membership on Prezi and just a short while ago successfully downloaded a slide. After that, I dec...ided to cancel my membership, but the site will not allow me to do so. I even recorded my screen during the cancellation attempt as proof—when I click the “continue” button to fina
Today I discovered that the Prezi application has withdrawn $115 (approx. 4,500₺) from my İş Bankası credit card without... my knowledge or approval. I received no password confirmation or notification prior to this unauthorized charge. I demand an immediate refund of the full amount to my credit card
I signed up for Prezi on a free plan and later discovered the platform auto-renewed a paid subscription without notifyin...g me or asking for consent. I only noticed the charge when I saw a receipt issued automatically—no reminder email, no renewal warning, nothing. The moment I realized, I canceled im
I signed up for the 7-day free trial on Prezi and tried to cancel my subscription before being charged. However, every t...ime I attempted to cancel, the site only showed a white screen. I assumed the cancelation had gone through, but today I discovered that ₺2000 was withdrawn from my account. I even
I signed up for Prezi’s 7-day free basic training package but decided to cancel my subscription before it renewed. When ...I went to the cancellation page, I was asked, “Why do you want to cancel?” and provided my answer. However, after that step, nothing happened and no confirmation appeared on the sc
I canceled my Prezi subscription during the one-week free trial period, yet one week later $57.6 was withdrawn from my a...ccount. This clearly shows that my cancellation request was not processed properly. I never agreed to continue with a paid plan, and I specifically canceled on time to avoid being
I signed up for a 15-day free student membership on Prezi.com so that my daughter could complete her homework. However, ...before the 15 days had even expired, a charge was withdrawn from my credit card without any prior notice or approval. I never received a notification that payment would be taken, a
I registered for a Prezi membership using the option that included a free trial week and a monthly payment plan. At firs...t, 38₺ was withdrawn from my account, but shortly afterward, an additional 461₺ was also taken, even though the system clearly stated that I was in a trial period. My registered em
I subscribed to Prezi through Google but decided to cancel my subscription the same day. Despite carefully following eve...ry cancellation step, my Prezi subscription is still active and doesn't even appear under my Google subscriptions. How is this possible? I've tried everything recommended by Prezi,
