I purchased a Xiaomi Redmi Note 13 Pro phone as a brand-new device from the Vodafone dealer in Muğla city center on 06.0...1.2025. From the first day I bought the device, the second SIM card slot has not been working. The second SIM does not function at all, and I have not been able to use the dual SIM
On March 12, 2026, even though I had not used the MentalUP application for a very long time and had completely forgotten... about any membership, I noticed that a MentalUP Premium membership fee had been added to my Vodafone bill. I had canceled my subscription years ago, and since then I had not logge
Several charges were made through Apple mobile payments linked to my Vodafone line in December and January without my kn...owledge or authorization. I later learned that these transactions were related to a social media application. As a result of these unauthorized charges, a total of approximately $1
I am writing regarding an issue I am facing with my Mostbet account registered in Egypt, where I currently have a balanc...e of 1,685 EGP that I am unable to withdraw. On 1-12-2025 (Monday), I attempted to withdraw my full balance to my Vodafone Cash account. Each time I enter my phone number during th
On October 16, 2025, an unauthorized subscription charge of $14 from the Beauty Plus app was added to my bill while usin...g my iPhone 13, without my knowledge or consent. I did not knowingly or intentionally purchase this subscription, and honestly, I did not even understand what I might have approved
I recently discovered that my 12-year-old daughter made multiple diamond purchases in Mobile Legends through Google Play... without my knowledge. These transactions were carried out completely without any parental permission or awareness. Despite repeatedly notifying Vodafone customer service, we were
For the past 3–4 days, I have been unable to access my Brawl Stars account. When I try to log in, I receive the followin...g message: “For security reasons, your account has been locked.” My in-game username is #Efeyagiz00. The account is linked to my iPhone 11, and I am located in Manisa, Turkey. I
On October 6, 2025, a ₺999.90 mobile payment was charged to my account without my consent through the CapCut app on my i...Phone 14 Pro Max, via the Apple Store. I noticed that there is an active CapCut subscription listed under my Apple account, but I never activated it. When I tried to cancel the sub
On October 2, 2025, around 1:55 AM, a ChatGPT subscription was started on my Vodafone line without my knowledge, through... my Mi Note 14 Pro phone in Sakarya. I realized the situation only when I received an email notification on my computer and immediately canceled the subscription via Google’s purch
On October 1, 2025, while scanning a QR code at the Biogen Club booth at Yıldız Technical University to join the club, I... entered my phone number. However, without my consent or knowledge, a FitMe app subscription was automatically started, and ₺239 ($7) was charged to my Vodafone bill. This transact
On September 13, I was subscribed to a service called FitMe through my Vodafone line, without my knowledge or consent, s...imply because I accidentally clicked on an advertisement. As a result, $8 was charged for the subscription, and an additional $1 was billed under the “Charge to Bill” feature — tot
I use WhatsApp on my iPhone 11 with a Vodafone line in Istanbul/Sultanbeyli, and until yesterday I could regularly make ...video calls with a specific contact without any problem. Starting this morning, however, the video call no longer connects. The screen shows “Connecting,” but the call never starts
On March 25, 2035, I purchased a Samsung A16 smartphone through the Vodafone Yanımda app. Within the last month, I’ve ex...perienced multiple issues, including the original Samsung charger and cable burning twice, swelling on the back of the device, and problems with internet connectivity and phone cal
I got my daughter a Vodafone “First Line” postpaid line, and it came with 12 months of free access to the Findmykids app.... However, for the past two weeks, the app was missing from the Opportunities World section in the Vodafone Yanımda app. After long back-and-forth messages and complaints, the app
While my phone was connected to Wi-Fi at home, my Vodafone internet suddenly dropped by 20 GB. I filed a complaint, and ...customer service said they would get back to me within 10 business days, but no one responded. It's disappointing that such a large company can't provide clear information about da
I am absolutely furious with my Xiaomi 14 Pro phone, which I bought on my Vodafone line! I'm experiencing severe perform...ance issues with this device. It's incredibly slow, constantly freezing, and lagging. I'm not getting anywhere near the performance I expected when using it. This is completely un
I got my daughter a Vodafone “First Line” postpaid line, and it came with 12 months of free access to the Find My Kids a...pp. However, for the past two weeks, the app was missing from the Opportunities World section in the Vodafone Yanımda app. After long messages and complaints, the app finally appea
I was shocked to find a ₺239 charge added to my Vodafone Pay bill by a company called Mega Miles, a service I have never... heard of or subscribed to. This unauthorized deduction feels like a clear violation of trust and misuse of my account. My phone number is 505****135, and I demand a full refund o
I was a Vodafone user before switching to Turkcell, and this is my second month with them, but I’ve never experienced su...ch poor service. My monthly 25 GB of data suddenly ran out within 6-7 days. I thought maybe I left something open by mistake, so I paid ₺320 for an additional 10 GB on September 18
Hello, in May 2024, I transferred our company's phone lines from Vodafone to Turkcell. However, Turkcell is not adhering... to the offer prices provided or the contract signed when our lines were transferred. I have not received any response to my application dated July 1, 2024, with the reference numb
I've been a Vodafone Redbox user, and for the past three months, my bill hasn't been delivered to my email. I had reques...ted the bill to be sent to my email instead of paper to reduce waste, but for the last three months, it hasn't arrived. I've called customer service on 10 different dates, explaine
On December 31, 2023, at 11:53 PM, I experienced unauthorized mobile payment deductions through my Vodafone® operator fo...r Tencent Games Turkey® (PUBG Mobile). Two charges were made and reflected in my bill. I have no app or membership associated with this game on my phone. I request a refund for thi
"thanks"
Hello, I transferred from Turkcell to Vodafone on November 8, 2023. On 10/11/2023, around 7:30 PM, my line was moved to ...Vodafone. I'm using my line passively because Vodafone doesn't deliver a signal to my phone, which I registered and activated in another country. When I called Vodafone customer se