On October 6, 2025, a ₺999.90 mobile payment was charged to my account without my consent through the CapCut app on my iPhone 14 Pro Max, via the Apple Store. I noticed that there is an active CapCut subscription listed under my Apple account, but I never activated it. When I tried to cancel the subscription, the system did not allow me to do so, and the subscription still appears active.
The transaction occurred in Kadıköy, Istanbul, and the payment was billed directly to my Vodafone mobile line. My Apple ID is c*@windowslive.com**. I attempted to reach Apple and CapCut customer support by phone, but I couldn’t reach anyone. I also contacted Vodafone, but they were unable to provide a solution or issue a refund.
Since this charge was made without my authorization, I have suffered financial harm. I request an immediate refund of the ₺999.90 payment and the complete cancellation of my CapCut subscription. I also expect clarification from both Apple and CapCut about how such unauthorized transactions can occur through their systems.
On October 6, 2025, I activated the free trial of the CapCut app on the iOS platform. I only agreed to start the free trial; however, after the trial period ended, ₺999.99 was charged to my account. I had canceled my subscription before the trial period expired, yet the payment was still processed, ...
On October 22, 2025, a ₺999 charge for a CapCut Standard Package subscription was added to my Türk Telekom mobile bill without my consent. I did not approve or authorize this purchase. As soon as I noticed the charge, I immediately canceled the subscription through the CapCut app, but the payment w...
On October 3, a CapCut Pro account was activated on my iOS device without my consent or authorization. My card is not linked to my phone, so I haven’t seen any payment yet, but I noticed today that the Pro features are active on my CapCut app. This activation appears to have occurred yesterday, even...
On September 29, 2025, at 05:54, an amount of 999₺ was withdrawn from my account through the CapCut app installed on my Samsung Galaxy A54 smartphone. I did not authorize or approve any purchase, nor did I subscribe to CapCut Pro membership. The payment was taken from my Yapı Kredi bank account, an...
On October 4, 2025, while using the CapCut app on my Android phone, ₺1,000 was withdrawn from my credit card under the description “CapCut Premium Membership Fee” without my knowledge or consent. I have only ever used the app for free and never started any Premium membership. The credit card stateme...
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