I took my iPhone 15 to Başarı Teknik Servis, Konak branch, in İzmir on October 26 because of a crackling sound coming fr...om the top earpiece speaker. The device was accepted under service record number A632904175, and the top speaker was replaced as part of the repair. When I picked up my phone on No
On 24/10/2026, an unauthorised payment was made with my Visa card through Apple Pay. I was in Belgium at the time and I ...noticed a charge on my account for 125.99 EUR to “Apple.com Bill” that I did not make or approve. I have never authorised this transaction and I have no knowledge of any purchase c
I am using an iPhone 16 Pro 128 GB and since this morning, 2 November, my phone has been completely blocked by a restore... error showing code 26.4. While trying to restore the device, this error appeared and now I cannot access anything on the phone or open any applications at all. This is the first t
On October 18, 2016, I received a notification on my phone stating that my credit card's expiration date had been entere...d incorrectly, even though I had not made any transactions at the time. When I contacted my bank, I learned that someone had attempted to make an international purchase using my cr
As a result of my Enpara credit card details being obtained without my authorization, three transactions totaling $168 w...ere made on my card on October 17, 2026, at 10:08 PM under the merchant name APPLE.COM/BILL CORK IE. I have no idea where or when my card details were stolen, and I absolutely did
I am writing to report two unauthorized charges made to my bank account by “Web Pur Apple” / Apple and to request a refu...nd. On 09 October 2026 at around 1:01 a.m., two separate debits appeared on my GTCO bank account at the same time, both in the name of “Web Pur Apple” or “Web Put Apple.” One trans
I am using an iPhone 15 and since 23 September 2026 I have not been able to use WhatsApp on this device. When I open the... application, I see a screen saying “This account can’t use WhatsApp” and that my account allegedly violated the Terms of Service, dated 24 September 2026. I did not do anything un
I purchased my Apple iPhone 16 from Teknosa on November 8, 2025. After using the device for some time, I began experienc...ing charging problems. The phone would not charge at all with a cable and would only charge wirelessly, but even then it charged extremely slowly, taking about 30 minutes to increa
I purchased my Apple AirPods Pro 3rd generation headphones from Teknosa in December 2025. I used the product without any... issues for about three months, after which the active noise cancellation (ANC) feature in one of the earbuds stopped working. Since around February 2026 I have been experiencing t
I purchased an Apple MacBook M4 2025 from Amazon, and in August three keys on the keyboard suddenly stopped working due ...to what appears to be a hardware fault. The device has been used under normal conditions, and there was no impact, liquid contact or any misuse that could have caused this problem.
I purchased an original iPhone 15 case, but within a short time it experienced severe deformation. The case literally st...arted to crumble piece by piece, took on a look as if it had been taken out of the trash, and this completely ruined both the comfort of use and the appearance of the product. Due
I have been using an original dark blue Apple iPhone 17 Pro Max MagSafe case since March. The case has always been used ...carefully, I have not dropped the phone or subjected the case to any impact or misuse, yet peeling has started on all four corners and clear circular MagSafe marks have formed on t
On September 26, 2025, I purchased an Apple Watch Series 10 GPS 42 mm Jet Black Aluminium Case with Ink Sport Loop from ...the authorized reseller Vatan in Türkiye. The Sport Loop that came with the product has developed significant and clearly visible discoloration during normal daily use. The Apple W
I am using an iPhone XR and for about a month my phone has been freezing every time I play games. This happens in all ga...mes I try, and the device becomes unusable during gameplay. I have not yet contacted Apple or any technical service, but I would like this problem to be examined in detail and a cl
I purchased an APPLE 11 inch iPad (A16) Wi‑Fi 128 GB tablet approximately 4–5 months ago. On May 20, 2026, the device su...ddenly shut down during a software update and has not turned on again since. On the same day, I delivered it to Apple’s authorized service provider, Gürgençler Next Level in Ankara
I am using a MacBook with an M2 Pro processor and after updating the system to version 26.3 in March 2026, the device su...ddenly stopped opening. Right after the update, the computer would no longer start properly and became unusable. First, I contacted Başarı service in Ankara to get support, but in
In December, I purchased an iPhone 17 Pro Max directly from the online Apple Store. From the very first day, I took exce...ptional care of the device by using a full-coverage protective case and a high-quality tempered glass screen protector. Despite these precautions, about a week ago the phone slippe
I am writing regarding unauthorized purchases made through my Apple ID on the Turkey App Store. On 1 May, I noticed that... a total of ₺10,000 TL had been spent without my permission. These transactions were carried out within approximately 15 days and I did not approve or initiate any of them. The pay
I am using an iPhone 17 Pro linked to the iCloud account with the email address christinatw***@gmail.com, which I purcha...sed from Walmart through an AT&T sales representative in Austin. For the past five days, I have been locked out of my iCloud account after forgetting my password, and my phone has
On February 8, 2026, I purchased an iPhone 16 from the Teknosa Mall of İstanbul store for approximately $1,540. However,... on April 6, 2026, the phone suddenly shut down and never turned on again. After the device stopped working, I visited the Teknosa store in my city and explained the issue. A serv
I purchased an iPhone FineWoven Wallet with MagSafe from the Gürgençler store in Mersin, an authorized Apple reseller, o...n 30.12.2025 for 3,499 TL to use with my iPhone 16. After using the product for approximately three months, the silicone adhesive on the edges of the wallet began to peel off. Prev
I use an Apple MacBook Air M2 (2022), and after installing the latest 26.4.1 (25e253) update about one month ago, I star...ted experiencing serious software issues that prevent me from working efficiently. Following this update, many programs on my computer stopped working properly, and I have been una
I have been experiencing an ongoing issue with unwanted subscription charges related to Drama Wave that I am unable to m...anage or cancel from my side. Although there is no active Drama Wave subscription visible in either the Drama Wave application or in my Apple subscriptions, I have still been charg
I purchased a regular $50 Apple gift card on Amazon last night at around 9:30 PM using my Visa card. The site indicated ...that the gift card had been sent, but my friend has still not received it, and there is no code available for them to redeem. My friend called me this morning to let me know that t
Apple (US) represents the United States operations of Apple Inc., a multinational technology company based in Cupertino, California. It oversees the sale of consumer electronics, operating systems, digital media platforms, and customer service across the United States.
If you have purchased products or used services from Apple (US), you can share your experience on Xolvie.
