I purchased AirPods 3 Pro on 14.10.2025, and they stopped working on the 20th day. Since the issue wasn’t resolved, I went to the authorised service. They confirmed the case was faulty and said they would request a new one, but they refused to include the left earbud, even though it was also defecti...
I am writing to escalate an issue regarding my MacBook MacBook Air 13″ M1, FVFLMAQ91WFY that I submitted to Apple Authorized Service in Turkey. The service team claims that there is a bend on the left corner of the device causing pixel issues on the screen, and that this is due to user damage. I fir...
On October 31, 2025, I purchased an AirPods Pro 3 (Serial Number: J0JW017W6M) through Hepsiburada.com, an official Apple distributor, for ₺13,924, paid by credit card. From the very first use, I have continuously experienced issues such as muffled and distorted sound and occasional static noise. Due...
On October 24, I made a one-time purchase of ₺399 to remove ads in the game Ragdoll Hit, but despite completing the payment and having the purchase receipt, the ads continued to appear. I requested a refund from Apple so the app would function properly, but my request was denied twice. I also called...
I purchased a MacBook Air from MediaMarkt on September 14, 2025. The product had screen stains, and the store sent it to KVK for DOA (dead-on-arrival) assessment. We requested a refund or replacement and wrote this clearly on the related service document. After 20 days, the product was returned with...
On September 9, a $66 game purchase was charged to my Vodafone mobile line without my knowledge or consent. I do not use any Apple products, and I did not purchase any game or app. This transaction appears on my bill under headings such as “mobile payment.” I have never made or authorized any mobile...
On October 14, 2023, I purchased an iPhone 11 from the Piazza MediaMarkt store. The battery health of my device has now dropped to 77%, and it has begun showing a service warning. During the purchase, I was specifically told that battery replacement would be covered under the insurance policy. On Oc...
In March 2025, I purchased an Apple Watch 10 (46 mm) through Pasaj under order number 20256564762. Even though I have used the watch carefully and with full protection, the paint began peeling on the part that touches my wrist. It started as a single spot, but over time it spread, and now there are ...
I have been experiencing a major issue with my iCloud account on my Apple iPhone 13 Pro Max for about three weeks. Although my iCloud account is signed in on the device, I cannot reset my password. During the password reset process, verification codes are successfully sent to both my email and phone...
On September 19, 2025, I purchased an Apple iPhone 17 Pro Max from the Teknosa store in Antalya Özdilek. Although the device has never been dropped, hit, or exposed to any liquid, about a week after purchase, I began experiencing a camera issue where the 0.5X mode started shaking and showing a purpl...
Dear Apple Support Team, I am writing to request a refund for an unauthorized in-app purchase made through the Duolingo app on my iPhone 11. • Date of transaction: October 5, 2025 • Amount: ₺2,399 • Order number: MXKYYJB2HX This purchase was made without my knowledge or consent. As soon as I noticed...
In the Apple Maps application, even when I am standing right next to a Metrobus stop, the app does not display these stops, which causes it to calculate my travel time incorrectly. This issue does not occur at just one location—Apple Maps fails to show Metrobus stops at every stop I use. So far, I h...
I purchased my iPhone 13 from MediaMarkt Mall six months ago, and it recently stopped charging. I tested the device with different chargers, but the issue persisted, and the phone has never been dropped, damaged, or exposed to liquid. Because of this, I sent it to an authorized service center on Sep...
I purchased a game from the App Store, but I was not satisfied with it and requested a refund. The refund was approved, but the money has not been returned to my account. On the invoice, it shows that I bought the game on September 28, and that the refund would be processed on September 29, but the ...
I purchased the Apple Watch Series 9 (45 mm) from MediaMarkt. From the very first day, I have been experiencing constant crackling during phone calls and frequent notification dropouts. This issue occurs in every call and under every condition. To resolve the problem, I contacted both Apple and Med...
Through apple.com/billir, a total of $141 was withdrawn from my registered credit card in multiple transactions between 09/04/2025 and 09/19/2025 without my knowledge, authorization, or receiving anything in return. These charges were made completely without my consent. To resolve this issue, I req...
On September 28, 2025, I accidentally purchased a Facebook Business Max subscription through Apple on my device in Istanbul. The subscription fee was ₺7,399. However, I canceled it the same day, within just a few hours. This cancellation is clearly visible in the “Subscriptions” section. Despite sub...
The right earbud of my AirPods Pro 2 with serial number JQYQ763H5P has not been working at all for about two months. I received the product as a gift on July 30, 2023, and the warranty expired 60 days ago. However, during that period, I was out of town due to family reasons and could not use it. Whe...
In the 101 Plus Okey game, I purchased an add-on that was displayed on the App Store at a discounted price of ₺49.99, but instead I was charged nearly ₺250. This is completely misleading and unfair, and it is not the first time I have encountered such an issue with this game, which makes it even mor...
My AirPods 4 have not been charging at all for the past two months. I purchased the product from Media Markt in Kahramanmaraş and sent it to the authorized service center, where a service request was created under record number 102682069877. However, the device was returned to me marked as “repaired...
On July 31, 2025, just two days before my MacBook Pro’s warranty expired, I visited Apple Akasya for a general check-up. I specifically asked them to inspect issues such as retina coating, hardware/software performance, battery, and dust build-up. They told me everything was fine and returned the de...
My Apple Pencil 2nd Generation has not been connecting to or charging with my iPad Pro 11 for the past week. I first tested the device myself, then took it to the Troy authorized service center at İstinyePark in Istanbul, where further checks were done, but no solution was found. The product has now...
On August 25, 2025, I returned three products—MacBook Air, Magic Mouse, and AirPods—purchased through the Apple Online Store. The total payment of ₺59,098.02 was made by credit card. Although my return process has been completed, I still have not received my refund. My order number is W1514949104. ...
Apple Inc., an American multinational technology company headquartered in Cupertino, California, designs, develops, sells consumer electronics, computer software, and online services. The company's hardware products include the iPhone smartphone, the iPad tablet computer, the Mac personal computer, the iPod portable media player, the Apple Watch smartwatch, the Apple TV digital media player, and the HomePod smart speaker. Apple's software includes the macOS and iOS operating systems, the iTunes media player, the Safari web browser, and the iLife and iWork creativity and productivity suites. Its online services include the iTunes Store, the iOS App Store, Mac App Store, Apple Music, and iCloud. In addition, Apple has a wide range of products known for their high quality and sleek design.
