I am a Vodafone postpaid customer and currently live in Austria. I was previously informed by customer service that I co...uld switch from a postpaid plan to a prepaid plan only on my billing date, September 21, and that I would receive a call on that date. However, although I requested a call for Sept
On 14 September 2026 my wife and I bought what was presented as a new tourist/prepaid Vodafone SIM for my wife from the ...authorized Vodafone store Yılmazlar İletişim – Osman Yılmaz at Kemalpaşa Mah. Halkalı Cad. No:115, Küçükçekmece, Istanbul. We provided my wife’s passport details for registration a
On June 6, 2026, I called Vodafone customer service to request the cancellation of only my "15GB Opportunity Package" ad...d-on. I did not request any changes to my main plan, "5G Ready 40GB," which was under a 12-month contract at approximately $16 per month . During the call, the customer service rep
I am writing to file a complaint regarding my Vodafone Redli 50 GB mobile bill, which is significantly higher than I exp...ected. My monthly tariff fee is 720 TL, and I was informed that there is also an iTunes charge of 320 TL. Based on this information, I expected my total bill to be approximately t
I have been having a problem with the new Vodafone Turkey re‑verification rules for my mobile line for about 20 days. I ...am currently outside of Turkey and Vodafone asks me to re‑verify my identity, but they do not provide any remote solution for foreigners, while other Turkish operators allow this t
I am a Vodafone Cash customer in Giza, Egypt, and I faced a problem during a deposit operation via the electronic wallet.... I requested a deposit of 530 EGP, but by mistake only 527 EGP were transferred from my side due to a network fee being deducted, so the amount that reached the other party was le
I am a Vodafone customer and recently discovered an unwanted subscription called “Pp champsy” associated with my mobile ...number 966276***. On Friday, 12 June, I noticed that this service was being charged to my account in the amount of 46.98 euros per month, without my clear consent or intention to s
I made a money transfer of 15,000 to the Vodafone wallet on the number 015506783** on 09-05-2026, but until now, the amo...unt has not been received in my own wallet. The money is stuck with them and has not reached my wallet, so I cannot use it. I am not able to deal with or contact customer service t
I am experiencing a serious grievance regarding the Vodafone line with the number 0539 9** 41 11, which I am not activel...y using at the moment. I was informed that a refund of ₺3,500 would be made and that this amount would be reflected on my March invoice, but no such refund has taken place. When th
"Special thanks for the great, outstanding service."
I am a Vodafone Cash user with the number 010118535**, and I am experiencin...g an issue with my Tango account. About two weeks ago, I discovered that an
I am a Vodafone Cash customer using the wallet inside the Ana Vodafone application, and I am writing to report an incorr...ect transfer and request a refund of the amount. My Vodafone Cash number is 01158591***. On 18 March 2026, I accidentally transferred balance twice to a wrong number through the Vo
I had been a Vodafone customer for more than 12 years and recently changed to Lowi. My Lowi contract is dated 16 Februar...y, and before requesting the change I had a Vodafone tariff that included a fibre + mobile + TV pack, to which I later added Netflix as an extra complement. When I processed the ch
I am using Vodafone’s All Inclusive Passport service while abroad, but since the internet in my plan was not enough, I p...urchased an additional 50 GB package. However, instead of using this 50 GB, Vodafone’s All Inclusive Passport ignored it and charged me ₺200 for a 500 MB package as if I had no int
Since August 9, I haven't been able to use my Vodafone Net internet subscription. I was told it was because of a general... outage. It's been a whole week, and the problem still isn't fixed. What bothers me the most is that I can't even get a clear idea of when it will be fixed. I live in Yenimahalle i
I’m experiencing a serious network issue with Vodafone—calls are cutting in and out, and it’s been embarrassing. It’s so... bad that I can’t even resolve the problem through the so-called digital assistant in their ‘Yanımda’ app. I can’t reach Vodafone customer service either, because even though my si
On March 25, 2035, I purchased a Samsung A16 smartphone through the Vodafone Yanımda app. Within the last month, I’ve ex...perienced multiple issues, including the original Samsung charger and cable burning twice, swelling on the back of the device, and problems with internet connectivity and phone cal
While my phone was connected to Wi-Fi at home, my Vodafone internet suddenly dropped by 20 GB. I filed a complaint, and ...customer service said they would get back to me within 10 business days, but no one responded. It's disappointing that such a large company can't provide clear information about da
I switched my Vodafone postpaid line to prepaid. On May 31, 2025, I called Vodafone customer service multiple times abou...t this issue and was told that, including a cancellation fee of just over ₺400, my final bill would be around ₺900. However, contrary to what Vodafone stated, they issued a bill fo
The Vodafone 4-digit one-time password never comes! What a ridiculous app. First, you have to text 'S' to 7000, and you ...receive an 8-digit password. But then the app asks for another 4-digit password that never arrives! I just signed up for Vodafone yesterday, and I already regret it. I can’t even c
Dear Vodafone Global Company, I am filing a complaint regarding your Vodafone representative in Turkey. The issue is rel...ated to the 4 GB of remaining internet that was included in the package I purchased. I also bought an additional YouTube package, which I used for about half a day. Despite not usi
I am unable to transfer my Vodafone e-SIM card to my new phone. According to the warning on the phone, e-SIM transfer ha...s been disabled by the operator. Initially, I tried to add the e-SIM again using the QR code provided during my e-SIM application, but since the QR code is no longer valid, this is
My Vodafone bill has been over ₺2,000 every month for the past six months, even though it should be around ₺500. Every m...onth, either Vodafone or Apple charges me the wrong amount, and it feels like I can't get out of this loop. I've been trying to fix this problem for hours, but I keep getting the r
Hello, I am a Vodafone prepaid line user, and I want to activate my line for use abroad, but I have not been successful.... I tried to access the Vodafone Self Service app to resolve the issue, but I cannot log in to the app, making it impossible to adjust the necessary settings for my line. When I con
