I am a Vodafone Cash customer using the wallet inside the Ana Vodafone application, and I am writing to report an incorrect transfer and request a refund of the amount. My Vodafone Cash number is 01158591***. On 18 March 2026, I accidentally transferred balance twice to a wrong number through the Vo...
I had been a Vodafone customer for more than 12 years and recently changed to Lowi. My Lowi contract is dated 16 February, and before requesting the change I had a Vodafone tariff that included a fibre + mobile + TV pack, to which I later added Netflix as an extra complement. When I processed the ch...
I am using Vodafone’s All Inclusive Passport service while abroad, but since the internet in my plan was not enough, I purchased an additional 50 GB package. However, instead of using this 50 GB, Vodafone’s All Inclusive Passport ignored it and charged me ₺200 for a 500 MB package as if I had no int...
Since August 9, I haven't been able to use my Vodafone Net internet subscription. I was told it was because of a general outage. It's been a whole week, and the problem still isn't fixed. What bothers me the most is that I can't even get a clear idea of when it will be fixed. I live in Yenimahalle i...
I’m experiencing a serious network issue with Vodafone—calls are cutting in and out, and it’s been embarrassing. It’s so bad that I can’t even resolve the problem through the so-called digital assistant in their ‘Yanımda’ app. I can’t reach Vodafone customer service either, because even though my si...
On March 25, 2035, I purchased a Samsung A16 smartphone through the Vodafone Yanımda app. Within the last month, I’ve experienced multiple issues, including the original Samsung charger and cable burning twice, swelling on the back of the device, and problems with internet connectivity and phone cal...
While my phone was connected to Wi-Fi at home, my Vodafone internet suddenly dropped by 20 GB. I filed a complaint, and customer service said they would get back to me within 10 business days, but no one responded. It's disappointing that such a large company can't provide clear information about da...
I switched my Vodafone postpaid line to prepaid. On May 31, 2025, I called Vodafone customer service multiple times about this issue and was told that, including a cancellation fee of just over ₺400, my final bill would be around ₺900. However, contrary to what Vodafone stated, they issued a bill fo...
The Vodafone 4-digit one-time password never comes! What a ridiculous app. First, you have to text 'S' to 7000, and you receive an 8-digit password. But then the app asks for another 4-digit password that never arrives! I just signed up for Vodafone yesterday, and I already regret it. I can’t even c...
Dear Vodafone Global Company, I am filing a complaint regarding your Vodafone representative in Turkey. The issue is related to the 4 GB of remaining internet that was included in the package I purchased. I also bought an additional YouTube package, which I used for about half a day. Despite not usi...
I am unable to transfer my Vodafone e-SIM card to my new phone. According to the warning on the phone, e-SIM transfer has been disabled by the operator. Initially, I tried to add the e-SIM again using the QR code provided during my e-SIM application, but since the QR code is no longer valid, this is...
My Vodafone bill has been over ₺2,000 every month for the past six months, even though it should be around ₺500. Every month, either Vodafone or Apple charges me the wrong amount, and it feels like I can't get out of this loop. I've been trying to fix this problem for hours, but I keep getting the r...
Hello, I am a Vodafone prepaid line user, and I want to activate my line for use abroad, but I have not been successful. I tried to access the Vodafone Self Service app to resolve the issue, but I cannot log in to the app, making it impossible to adjust the necessary settings for my line. When I con...
I have been a Vodafone Home Internet customer for three years. My current tariff is set to end in March 2025, so I was reviewing renewal options through the Yanımda app. One day, the monthly 35 Mbps package was ₺350, but the next day it increased to ₺445. This sudden and drastic change feels unfair ...
Vodafone disregards disabled rights. I recently switched my GSM number from Turkcell to Vodafone. Afterwards, I told the Vodafone dealer who switched me that I had a disabled report and wanted to benefit from %25 disabled discount, which all other GSM companies give. He told me that Vodafone do not ...
Since August 6th, I have been facing a persistent technical problem with Vodafone Net. Despite my numerous attempts to contact them, I have not received any response at all. Every single day, I've been reaching out, making phone calls, and submitting complaints, yet it seems as though my efforts are...
As my time with Vodafone draws to a close, I can't help but feel worn out by the recurring frustrations I've encountered year after year. I'm fed up with the burden of high tariffs, the never-ending price hikes on my current plan, and the frustrating lack of clarity regarding available sub-packages ...
Vodafone changed my postpaid line to prepaid without my consent. I had intended to terminate my contract a day before it was scheduled to end on August 6, so it was a bit shocking for me to see this change. To ensure a smooth process, I made an early call to the customer service representative. They...
I signed up for a free monthly YouTube membership through Vodafone. Months ago, they claimed it was canceled, yet payments have continued to be deducted via Hepsipay. I contacted Vodafone, who assured me the issue was resolved, but YouTube continues to charge me. This back-and-forth has been exhaust...
Dear Vodafone Customer Service, Recently, I purchased a new phone that only supports eSIM and doesn't accept physical SIM cards. Since May 7th, I've visited three different main branches to convert my current postpaid number to eSIM, but unfortunately, none of these branches were able to provide th...
Despite paying all my bills and having no cancellation fees, Vodafone sent me an erroneous bill after completing the transition process. I verified myself and confirmed with the Vodafone dealer that there were no cancellation fees before the transition. I paid all my bills before transferring my num...
I switched my mobile number to Vodafone three months ago, and I was promised a seamless transition to a billing plan. However, despite repeated attempts and assurances, I remain stuck on a prepaid plan with limited data. Currently, I am paying ₺350 for a mere 25GB of data, which is severely restric...
The Vodafone app prompted me to visit the store for assistance with my account. However, the customer service at this store was appalling. The manager ignored me and attended to someone else. Furthermore, he gossiped about me to other employees while pointing at me. There was a language barrier, and...
