I am writing to report unauthorized deductions from my Ecocash virtual Visa card for a CapCut Pro monthly subscription that I am not using and to request an urgent resolution. I had only activated a one‑time free trial previously, and I did not intend to continue with any paid subscription afterward...
I am using the CapCut desktop app on Windows 11 with the free plan, and since yesterday, I have been unable to export my project because the app incorrectly indicates I am using Pro features. In this project, I only cut my video and did not add any effects, filters, or other paid content. However, w...
I am writing to report a problem with the CapCut mobile application when trying to upgrade to CapCut Pro. On March 4, 2026, I paid with my Banorte card an amount of 66.00 to activate the Pro version. The app showed a payment error and did not upgrade my account, but the charge was still made to my c...
I am using the CapCut mobile app on Android, and my account was suddenly marked as “temporarily restricted” yesterday immediately after I logged in from another device. Since then, I have repeatedly tried to log in, but the restriction remains in place and I am unable to use my account normally. The...
I have an active CapCut Pro subscription that started on November 24, 2025, as a yearly plan. However, since January 21, 2026, I have been completely unable to log in to my Pro account on any platform, including the mobile app, desktop software, and website. Every time I try to sign in, I receive a ...
On January 22, 2026, after the free trial period of the CapCut app ended on my Redmi Note 14 device via the App Store, I noticed that $23 was charged from my account without my knowledge or consent. As soon as I saw this charge, I immediately canceled the subscription, but no refund has been issued ...
I downloaded the CapCut app through the Apple App Store under a free trial. Because I didn’t realize when the trial period ended, my subscription was automatically billed as an annual plan. As soon as I noticed this, I immediately canceled the subscription, and I have hardly used the service at all....
On January 16, 2026, I started a 7-day free trial in the CapCut app. Because the trial period appeared to end on the same day, I canceled the subscription on January 16, 2026 through the Apple App Store. Despite this, I noticed that $23 was charged the same day to my Ziraat Bank debit card ending in...
For some time, CapCut on my Android device has been withdrawing money from my bank card without my permission and without any subscription approval from me. On three separate occasions, always around the 23rd of the month, ₺195 was withdrawn each time from my bank card, even though I did not purchas...
My CapCut Pro annual subscription was renewed on December 14, 2025, and 1,199 TL was charged from my account for this renewal. However, two days later, on December 16, 2025, at 01:09, I noticed that an additional 1,999 TL was charged, again appearing as a subscription renewal for the same period. Be...
I am writing regarding a problem with my CapCut monthly subscription payment. I paid for the CapCut monthly service using DANA from Indonesia, and although the payment was successful and I have proof of payment, the coins in my CapCut account are still showing as zero. I need to use the subscription...
I am unable to access the free trial for both CapCut Normal and CapCut Pro, as it keeps showing that I am not eligible. I have never used CapCut before, so I don’t understand why it says I am not eligible. I live in London and used a valid card. I also signed in with my Google account, but it still ...
Right after my CapCut iOS app trial period ended, $23 was withdrawn from my account without any prior notice. Using my account with ID number 5920****54 and username “Sila K.”, this payment was made today through the Apple Store from my bank account. During the trial period, I did not receive any w...
On November 10, 2025, $5 was withdrawn from my Ziraat Bank debit card through the CapCut app using my Google account (n***************@gmail.com)** on my Android phone, without my knowledge or consent. I have never started any subscription on CapCut or Google Play, and I currently have no active mem...
On November 7, 2025, an amount of $9 was withdrawn from my Kuveyt Türk mobile account under the name of the CapCut app, without my knowledge or authorization. I have never downloaded the CapCut app, nor have I made any purchase or started any subscription. This transaction occurred completely withou...
"Thank you"
On November 7, 2025, the free trial period of the CapCut app on the App Store ended without my knowledge, and on November 8, 2025, at 05:59 a.m., $23 ...
On August 20, 2025, I purchased a CapCut mobile app membership for ₺999.99 through my Apple account. However, more than two months have passed, and the subscription has never been activated on my account. I still cannot access any premium features, and the app shows no warning or confirmation messag...
On October 22, 2025, at 9:10 AM, ₺999 was withdrawn from my account without my authorization through the CapCut mobile app via the Apple App Store. I did not approve this transaction, nor did I make any request to purchase a CapCut Pro membership. This is the first time I’ve experienced such an inc...
On October 22, 2025, a ₺999 charge for a CapCut Standard Package subscription was added to my Türk Telekom mobile bill without my consent. I did not approve or authorize this purchase. As soon as I noticed the charge, I immediately canceled the subscription through the CapCut app, but the payment w...
For the past week, my CapCut mobile app account has been automatically upgraded to a Pro subscription without my approval or consent. So far, no payment has been charged, but the fact that this subscription was activated without my authorization is deeply concerning. I have not yet contacted CapCut...
I started using the CapCut app with a 7-day free trial through Google Play. Before the trial period ended, I deleted my account, logged out, and uninstalled the app from my Android device (Redmi Note 10s). Despite taking all these steps, ₺123 was charged from my bank card on October 18. When I chec...
On October 4, I accidentally purchased an annual subscription worth ₺700 in the CapCut app on my Realme 11 (Android) device. The purchase happened completely unintentionally, and I have never used the subscription. After the transaction, I wasn’t sure how to contact CapCut or Google Play, so I could...
In September 14, I purchased an annual subscription for CapCut through the Android app and paid ₺1,199. However, within a week, I canceled my subscription. Although the Google Play Subscriptions section shows that the subscription has been successfully canceled, I can still access Premium features i...
On October 4, 2025, while using the CapCut app on my Android phone, ₺1,000 was withdrawn from my credit card under the description “CapCut Premium Membership Fee” without my knowledge or consent. I have only ever used the app for free and never started any Premium membership. The credit card stateme...