I am a CapCut Pro annual subscriber and have been trying for months to resolve several serious issues through CapCut Sup...port without any meaningful outcome. The main problem began around May 2026, immediately after I installed a CapCut update that the application itself prompted me to install. I did
"Thank you, they solved the problem."
I previously made a paid video editing purchase through the CapCut application and believed it was a one-time transactio...n costing approximately $6. At no point did I realize that the purchase would convert into an ongoing subscription. I am not currently using the application and was unaware that an
I use the CapCut application on my iPhone and have never knowingly purchased a CapCut Pro subscription. Despite this, I ...recently discovered that approximately $5 has been charged to my bank card every month on a recurring basis. This issue has been ongoing since June 10, and the total amount withdr
I discovered in May that there was an active monthly subscription for CapCut Pro associated with my Google Play account.... I believe this subscription was started accidentally, as I did not intentionally sign up for an ongoing paid plan. After noticing the subscription, I attempted to cancel it. Howe
I purchased a yearly CapCut Pro subscription on my iPad on May 24, 2026, but the plan is not recognized on my laptop, an...d the program keeps asking me to pay again even though I already have an active subscription. I have tried multiple times to get CapCut Pro to activate on my MacBook Pro, but it st
Today, while trying to register for what I believed was a 7‑day free trial on the CapCut desktop application, I was unex...pectedly charged for a full month’s subscription instead of being given the trial period. I did not intend to purchase a paid plan at this stage and was misled into thinking I woul
At 12:12 a.m. on May 10, I noticed a charge of approximately $5 on my İş Bankası debit card under the description “CapCu...t e London GB.” Even though I was asleep at that hour, the transaction appears in my account as an approved payment. To make sure there was no misunderstanding, I checked my appli
On May 9, 2026, at approximately 10:05 p.m., I noticed a transaction of approximately $13 on my Yapı Kredi bank card end...ing in 4025 with the description “Lidio Google CapCut.” I do not have any active membership, subscription, or approved payment associated with the CapCut application. As soon as I
I tried to translate an English video into Turkish using the CapCut application on my Android device. Even though I spec...ifically selected Turkish as the target language inside the app, the video was translated back into English instead. Despite producing the wrong result, the application still deduc
I was using the CapCut application for video editing when I accidentally pressed the search button and was shocked by th...e content that suddenly appeared in front of me. I honestly could not understand what kind of program this was supposed to be after seeing those suggestions. The application displ
On March 29, 2026, I purchased a yearly subscription for the CapCut application through Google Play Store on my phone. I... paid approximately $60 using my Axess credit card. However, despite purchasing the membership, the application only gave me 300 credits, and from the very first day I have never
I purchased my CapCut Pro subscription through the App Store. In the “Subscriptions” section of my App Store account, th...e CapCut Pro membership clearly appears as active, and it is also clearly stated that the payment was successfully processed. Despite this, when I open the CapCut application, my P
I started the free trial version of the CapCut application on my iPhone. On the 7th and final day of the trial period, b...efore the subscription had even reached the 8th day, I noticed that approximately $27 had already been charged from my account. Because the payment was taken before the free trial
My CapCut subscription on the iOS application was renewed without my consent, and approximately $26 was charged to my ac...count two days ago. I did not intentionally renew the subscription in any way, and as soon as I noticed the charge on my account, I immediately canceled the subscription. The tran
After starting a free trial through the CapCut website, a charge was taken from my credit card without my clear approval... or proper notification. On March 23, 2026, approximately $5 was charged to my card. I completed the transaction through the CapCut website, and my account is registered under the
I used the 7-day free standard subscription trial offered in the CapCut application. After starting this subscription, w...hich was clearly presented as a free trial, I only exported one video. However, without seeing any confirmation screen or warning, approximately $5 was charged to my mobile line th
I am writing to report unauthorized deductions from my Ecocash virtual Visa card for a CapCut Pro monthly subscription t...hat I am not using and to request an urgent resolution. I had only activated a one‑time free trial previously, and I did not intend to continue with any paid subscription afterward
I am using the CapCut desktop app on Windows 11 with the free plan, and since yesterday, I have been unable to export my... project because the app incorrectly indicates I am using Pro features. In this project, I only cut my video and did not add any effects, filters, or other paid content. However, w
I am writing to report a problem with the CapCut mobile application when trying to upgrade to CapCut Pro. On March 4, 20...26, I paid with my Banorte card an amount of 66.00 to activate the Pro version. The app showed a payment error and did not upgrade my account, but the charge was still made to my c
I am using the CapCut mobile app on Android, and my account was suddenly marked as “temporarily restricted” yesterday im...mediately after I logged in from another device. Since then, I have repeatedly tried to log in, but the restriction remains in place and I am unable to use my account normally. The
I have an active CapCut Pro subscription that started on November 24, 2025, as a yearly plan. However, since January 21,... 2026, I have been completely unable to log in to my Pro account on any platform, including the mobile app, desktop software, and website. Every time I try to sign in, I receive a
On January 22, 2026, after the free trial period of the CapCut app ended on my Redmi Note 14 device via the App Store, I... noticed that $23 was charged from my account without my knowledge or consent. As soon as I saw this charge, I immediately canceled the subscription, but no refund has been issued
I downloaded the CapCut app through the Apple App Store under a free trial. Because I didn’t realize when the trial peri...od ended, my subscription was automatically billed as an annual plan. As soon as I noticed this, I immediately canceled the subscription, and I have hardly used the service at all.
