Brand Overview: Vinted
Vinted is a Lithuanian online marketplace operated by Vinted Group UAB. Founded in 2008 by Milda Mitkutė and Justas Janauskas, the platform allows users to buy, sell, and exchange second-hand clothing, accessories, home goods, electronics, books, and other pre-owned items. Vinted is one of Europe’s largest second-hand fashion marketplaces.
Contact Info
Customer Support: Vinted mainly provides support through its Help Center and in-app contact system.
Customer Support Email: [email protected]
Industry and Operations
Vinted operates in the e-commerce and second-hand marketplace industry. The platform focuses on peer-to-peer resale, helping users buy and sell pre-owned products through mobile apps and web-based services.
- Second-hand clothing and fashion marketplace
- Peer-to-peer buying and selling platform
- Mobile apps for Android and iOS devices
- Integrated payment and buyer protection services
- Shipping and parcel delivery support through partner carriers
- Categories including fashion, books, electronics, toys, and home goods
- Online messaging and transaction management tools
- Cross-border resale marketplace operations
User Sentiment
User sentiment toward Vinted is mixed. Many users appreciate the affordability and ease of selling unwanted items, while complaints commonly focus on account restrictions, disputes, customer support responsiveness, and fraud-related concerns.
- Accounts being suspended or restricted without detailed explanations
- Complaints about funds being temporarily held during reviews
- Users reporting difficulties resolving buyer and seller disputes
- Concerns regarding scams, fraudulent listings, and fake buyers
- Slow or limited customer support responses
- Problems involving lost, delayed, or damaged shipments
- Users reporting issues with payment releases and refunds
- Complaints about automated moderation and listing removals
- Concerns regarding account verification and identity checks
- Frustration regarding dispute resolution and appeal processes
Share Your Experience
If you’ve experienced issues with Vinted, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.