I purchased a one-year subscription to the MentalUP app on Android. On October 5, 2026, I was charged 1,499 TL, approxim...ately $30, through Google Pay, and the subscription payment was successfully completed. However, when I try to log into the app using my email address and password, I receive a mes
On September 28, 2026, my card information was used without my authorization, and MentalUP (Ayasis) charged me $41 for a...n annual subscription without my knowledge, consent, or 3D Secure (SMS password) approval. The transaction appears in my Ziraat Bank account statement with the description “Google
On September 28, 2026, my Ziraat Bank debit card information was used without my permission, and MentalUP (Ayasis) charg...ed me approximately $41 for an annual subscription without my knowledge, consent, or 3D Secure (SMS password) approval. The transaction receipt shows “Google mentalup Brain” as the
Around April, I purchased a one-year MentalUP membership through the App Store. The $32 payment is shown as successfully... completed in my App Store records, and my membership appears to remain valid until 2027. However, when I sign in to the app on my iPhone, I am shown a screen asking me to purchase
On July 23, 2026, I renewed my existing MentalUP membership on my iPhone through the App Store using mobile payment, and... the payment was successfully deducted from my account. However, when I sign in to the app, my subscription still does not appear active, and the system asks me to pay again. As a
For approximately one month, I have seen MentalUP discount advertisements almost every day across various websites and s...ocial media platforms. I downloaded the app to take advantage of the advertised promotion, but when I reached the purchase screen, the discount shown in the advertisements was not
We had previously used the MentalUP app, which was still installed on our phone, and signed in again at approximately 5:...37 p.m. on June 21, 2026. We saw an option advertising a seven-day free trial and selected it. Normally, these trials allow users to cancel through the subscription settings before
At my son’s request, I purchased a one-year MentalUP subscription through Google Play around June 3 and paid approximate...ly $32. After using the app for a while, I realized that its content did not contribute to my child’s development as much as I had expected. My son also did not want to use the app
We purchased an annual single-user MentalUP membership in November 2025 specifically for our child. However, for approxi...mately three or four months, we have been unable to access the app on our Xiaomi Redmi Pad 2 tablet. As soon as we tap the MentalUP icon, the screen remains purple. No content or m
I was using the BİLSEM activities through a MentalUP membership I had previously purchased, which was valid until May 29..., 2026. However, when I signed in today, I discovered that my access to the BİLSEM activities had been disabled even though my membership period was still active. My decision not t
Even though I had previously canceled my MentalUP subscription, an unfair payment order was still created against my acc...ount. On March 15, 2026, despite the fact that I did not approve or authorize any new purchase, a new annual payment appeared on my App Store account as if I had purchased another
Even though I never started or approved any paid membership related to the MentalUP application, a charge of approximate...ly $52 was made from my card through the App Store. This transaction was carried out completely without my knowledge or consent. As soon as I noticed the issue, I contacted Mental
Even though we stopped using the MentalUP application years ago, I still cannot successfully cancel the membership we or...iginally created. Even after deleting the account and not using the application for a very long time, I kept receiving messages saying that the system was “unable to process the pa
"My refund has been processed, thank you, mental up"
I am Meryem K******. Even though I never gave any approval or started any subscription with MentalUP, a charge of approx...imately $52 was made from my Akbank card on March 28, 2026. This transaction was carried out completely without my knowledge or permission, and I find it absolutely unacceptable.
On March 30, 2026, I noticed through an invoice SMS sent to my phone that an annual MentalUP membership fee of approxima...tely $52 had been charged to my Turkcell bill. This membership was activated completely without my knowledge or approval. I do not even use the application anymore and have no need
I purchased a membership for the MentalUP application in October by paying approximately $26 through the app store on my... phone. The package I purchased included full access to all content within the application. Even though my membership expiration date still appears as October 28, 2026 inside the a
Even though I am actively using my MentalUP Family Premium yearly membership and my subscription appears valid until Mar...ch 27, 2027, an additional approximately $39 was charged from my card today. Previously, I had already paid approximately $21 for a membership that was supposed to continue until N
On March 12, 2026, even though I had not used the MentalUP application for a very long time and had completely forgotten... about any membership, I noticed that a MentalUP Premium membership fee had been added to my Vodafone bill. I had canceled my subscription years ago, and since then I had not logge
Even though I canceled my MentalUP subscription in 2025, a new annual membership fee of approximately $9 was charged fro...m my account on February 25, 2026. I originally purchased my first subscription through Google Play, while the following year’s subscription was purchased directly through your web
On March 16, 2026, I started a subscription to the MentalUP application through the App Store. On the very same day, I d...ecided to cancel the subscription and request a refund for the approximately $26 that was charged from my account. I believe there was not enough clear and transparent information
Even though I canceled my MentalUP subscription 2–3 years ago, the application is still attempting to charge annual memb...ership fees from my account. The payments have not been successfully processed because the card was a virtual card and I later changed the card details, but for the past 2–3 months
I purchased a 1-year prepaid subscription for the MentalUP application through the App Store by paying approximately $23.... I registered for the application using the email address h********@gmail.com. However, since February 21, 2025, the application has not opened at all. It only displays a purple s
On February 22, 2026, at approximately 7:31 PM, a charge of approximately $10 was taken from my card through Google for ...the annual MentalUP family package. Even though the payment was successfully processed, our membership was never activated, and we are unable to use any of the premium features inc
I cannot log into the MentalUP application on my phone. I purchased a 1-year membership on December 3, and for approxima...tely the last 2 days I have been completely unable to access the application. I am experiencing problems related to my password. Even though I use the “forgot password” option and
