Even though I had previously canceled my MentalUP subscription, an unfair payment order was still created against my acc...ount. On March 15, 2026, despite the fact that I did not approve or authorize any new purchase, a new annual payment appeared on my App Store account as if I had purchased another
Even though I never started or approved any paid membership related to the MentalUP application, a charge of approximate...ly $52 was made from my card through the App Store. This transaction was carried out completely without my knowledge or consent. As soon as I noticed the issue, I contacted Mental
Even though we stopped using the MentalUP application years ago, I still cannot successfully cancel the membership we or...iginally created. Even after deleting the account and not using the application for a very long time, I kept receiving messages saying that the system was “unable to process the pa
I am Meryem K******. Even though I never gave any approval or started any subscription with MentalUP, a charge of approx...imately $52 was made from my Akbank card on March 28, 2026. This transaction was carried out completely without my knowledge or permission, and I find it absolutely unacceptable.
On March 30, 2026, I noticed through an invoice SMS sent to my phone that an annual MentalUP membership fee of approxima...tely $52 had been charged to my Turkcell bill. This membership was activated completely without my knowledge or approval. I do not even use the application anymore and have no need
I purchased a membership for the MentalUP application in October by paying approximately $26 through the app store on my... phone. The package I purchased included full access to all content within the application. Even though my membership expiration date still appears as October 28, 2026 inside the a
Even though I am actively using my MentalUP Family Premium yearly membership and my subscription appears valid until Mar...ch 27, 2027, an additional approximately $39 was charged from my card today. Previously, I had already paid approximately $21 for a membership that was supposed to continue until N
On March 12, 2026, even though I had not used the MentalUP application for a very long time and had completely forgotten... about any membership, I noticed that a MentalUP Premium membership fee had been added to my Vodafone bill. I had canceled my subscription years ago, and since then I had not logge
Even though I canceled my MentalUP subscription in 2025, a new annual membership fee of approximately $9 was charged fro...m my account on February 25, 2026. I originally purchased my first subscription through Google Play, while the following year’s subscription was purchased directly through your web
On March 16, 2026, I started a subscription to the MentalUP application through the App Store. On the very same day, I d...ecided to cancel the subscription and request a refund for the approximately $26 that was charged from my account. I believe there was not enough clear and transparent information
Even though I canceled my MentalUP subscription 2–3 years ago, the application is still attempting to charge annual memb...ership fees from my account. The payments have not been successfully processed because the card was a virtual card and I later changed the card details, but for the past 2–3 months
I purchased a 1-year prepaid subscription for the MentalUP application through the App Store by paying approximately $23.... I registered for the application using the email address h********@gmail.com. However, since February 21, 2025, the application has not opened at all. It only displays a purple s
On February 22, 2026, at approximately 7:31 PM, a charge of approximately $10 was taken from my card through Google for ...the annual MentalUP family package. Even though the payment was successfully processed, our membership was never activated, and we are unable to use any of the premium features inc
I cannot log into the MentalUP application on my phone. I purchased a 1-year membership on December 3, and for approxima...tely the last 2 days I have been completely unable to access the application. I am experiencing problems related to my password. Even though I use the “forgot password” option and
Last year, I purchased a 1-year membership for the MentalUP application. After the membership period ended, I noticed on... January 25, 2026, that an additional renewal fee of approximately $20 had been charged to my mobile line through the Turkcell application without my knowledge or approval. I do no
I purchased a package in the Mentalup app through Google Play on my Android phone, where it was shown as a one-week free... trial. However, even though the screen displayed it as a free trial, the full annual subscription fee was charged to my account today. I believe this action goes against the prom
Even though we did not request any subscription on the Mentalup mobile app, a membership was created without our permiss...ion, and 599.99 TL was charged from our bank card as an annual subscription fee on November 23, 2025. We absolutely do not accept this charge being taken from our card when we did
On November 8, 2025, I purchased a one-year Premium subscription for the Mentalup app through Google Play, paying with m...y credit card. After using the app briefly, I didn’t like the content, so I canceled my subscription the next day, on November 9, 2025. Despite canceling the subscription within s
I’m writing to report a frustrating issue with MentalUp. Even though I already have an active subscription, the system k...eeps showing “restricted membership” on my account. My daughter, confused by this message, attempted to subscribe again—resulting in a second payment—but the app still shows the sa
I subscribed to MentalUP and canceled the same day, yet they charged me for an annual membership despite the claim of a ...seven-day free trial. I immediately noticed the issue and tried to resolve it, but there was no contact number available for customer support. Additionally, I found the app’s cont
I accidentally deleted my MentalUP subscription while trying to close an extra user account. Despite emailing customer s...upport, I haven’t received a response. It’s frustrating that there is no other way to contact the company. This platform is supposed to support children, and it’s incredibly disapp
I purchased a one-year MentalUP subscription on 14.02.2024, and the receipt is attached as proof. However, today, despit...e my active membership, I was unable to log in. In my confusion, I mistakenly purchased another subscription on 14.12.2024. This issue has caused significant frustration as I now
I paid for MentalUP, yet my account has been reset and now appears as a restricted account. It keeps asking for an activ...ation code, even though I have already made my payment. I urgently need assistance as my exam is approaching, and I can’t access the full features of the app. I have already sent
I accidentally purchased a Mental Up subscription, but despite the payment, the membership was never activated. The app ...keeps prompting me to buy the membership again, even though I’ve already been charged. I tried reaching out to Mental Up’s customer service via WhatsApp, but I received no response
