On March 16, 2026, at 11:26:05 PM, I purchased minutes for the “listen to surroundings” feature in the Findmykids app by paying 19.99 TL. Although the payment was successfully charged to my account, no minutes were added to my account within the app. I am using the application on an Android phone. ...
I have been using the Findmykids app for about 2 years. Over the last 1–2 months, the app has started showing my child’s location completely inaccurately. It shows my child outside when they are at home, at home when they are outside, and even places them in locations they have never been. Since I ...
I have been experiencing an ongoing issue with the “listen to surroundings” feature in the Findmykids app. I can use the feature when my child is at home; however, when my child goes outside, the audio does not start at all and I am unable to listen. Just two days ago, I tested it again and noticed ...
I don’t even remember when I downloaded the Findmykids app, and it hasn’t been installed on my phone for a long time—I’m not actively using it. Despite this, I recently noticed that for about the past 6 months (or possibly longer), a recurring subscription charge has been deducted from my VakıfBank ...
About 5 days ago, I purchased a subscription to the Findmykids app for approximately $18 (600 TL). However, I am unable to use any of the features that I consider to be essential. In particular, I want to restrict or set time limits on the apps my children use on their iPhones. But whenever I try to...
On December 27, 2025, I attempted to renew my existing Find My Kids subscription through Apple. The renewal fee was 1,699 TL, but the payment could not be completed because the limit on my virtual card was insufficient. Later, when I reviewed the available plans, I noticed that the same service was ...
I downloaded the Findmykids app from the Play Store some time ago just to try it out and later completely deleted it. At no point did I approve or subscribe to any paid membership, and there is no active subscription related to Findmykids in my Play Store account. Despite this, I recently noticed o...
A few weeks ago, I purchased the CarePlus package of the Find My Kids app for approximately one year. Previously, I had used a 6-month package provided by Vodafone when I first got the line, and although there were minor delays, I was generally satisfied at that time. However, I am now extremely dis...
I purchased and started using the Findmykids mobile application based on the features advertised in its promotions and descriptions. However, as soon as I installed the app, I realized that many of the features presented in the advertisements are either completely missing or not active within the ap...
After deleting the Findmykids app on my Android device, I reinstalled it on December 1. However, since then, the app has not been opening properly. It only displays a world map, and no codes, buttons, menus, or error messages appear. Because of this, I am unable to perform any actions within the app...
On November 5, 2025, I purchased an annual subscription for the Findmykids app through the App Store. However, even though I canceled my subscription the very next day, a charge of approximately $60 for the annual plan was still deducted from my account and has not been refunded. I also did not rece...
I purchased a Premium subscription for the Findmykids mobile application (I paid approximately $35 / 1,200 TL annually via the App Store). However, since the day I subscribed, I have only been able to restrict my child’s apps collectively; there is no option to block specific apps individually. For ...
I have been using the Pingo app as a paid user for about 2 years on my Samsung Galaxy A56 device in Ankara. However, for the past week, I have noticed that while my child is using the app, the microphone is constantly turned off, which prevents us from communicating. I do not want my child to be ab...
On our Samsung S23 FE and Samsung A15 devices, we use the Pingo app. Even though Instagram is not blocked, my child’s phone shows the warning: “Your family has blocked the Instagram app” and the app will not open. At the same time, the FindMyKids app shows no restrictions and Instagram appears as u...
I purchased the Findmykids app with a one-year prepaid subscription for ₺599 to use it with the Smart Blue smartwatch, which was shown in the app’s list of compatible devices. However, even though I carefully followed all the setup instructions in the app, I keep receiving a warning that my watch i...
I purchased a one-year subscription for the Findmykids app, but since my child stopped using a phone, I no longer need the app. I only used it for about two weeks, and now I don’t require it anymore. I asked for one month’s fee to be charged and the remaining eleven months to be refunded. However, ...
I got my daughter a Vodafone “First Line” postpaid line, and it came with 12 months of free access to the Findmykids app. However, for the past two weeks, the app was missing from the Opportunities World section in the Vodafone Yanımda app. After long back-and-forth messages and complaints, the app...
Even though I have a free one-year subscription from Vodafone, Findmykids still charged me ₺300 for a subscription. I have not been able to reach anyone for support, and I cannot get a refund. I request that my subscription be canceled and that the ₺300 charge be refunded immediately.
My account was charged for renewing a Findmykids subscription without ever asking if I wanted to continue. I never set up an automatic payment. I was charged for an app I don’t use, and the money was withdrawn without my consent. Even though I canceled everything and deleted the app without using i...
I installed the Pingo app and it charged me multiple times. I upgraded to Premium, but even after paying three separate fees, the app keeps giving errors. Do not download this app. I am only still using it because they already took my money, but I will not be renewing the subscription. When there ...
The service I purchased from Findmykids is not working, and I want my money back. I cannot use the sound monitoring feature — the option to listen to surrounding sounds does not even appear. I purchased both the monthly GPS Phone Tracker with unlimited sound and the yearly GPS Phone Tracker plan. ...
Hello, I have been using Findmykids for a year and recently reinstalled the app. When my child switched to an iPhone, the option to listen to surrounding sounds disappeared. I don’t understand why this feature is gone, especially since it was the most useful part of the app for me. If there is no so...
Even though all the device and app settings have been properly completed in the Pingo app for my son, the app keeps showing the error “Your child’s phone is not set up” and I cannot track him. To have better monitoring, I chose to use the paid version of your app, but I cannot benefit from it becau...
I accidentally purchased a Findmykids subscription and I want my money refunded. It’s not a small amount — nearly ₺2,000. You cannot mislead people like this. Please, I am urgently asking for my money to be refunded. I hope I receive a response soon, and that others will not be victimized in the sam...