On our Samsung S23 FE and Samsung A15 devices, we use the Pingo app. Even though Instagram is not blocked, my child’s phone shows the warning: “Your family has blocked the Instagram app” and the app will not open. At the same time, the FindMyKids app shows no restrictions and Instagram appears as u...
I purchased the Findmykids app with a one-year prepaid subscription for ₺599 to use it with the Smart Blue smartwatch, which was shown in the app’s list of compatible devices. However, even though I carefully followed all the setup instructions in the app, I keep receiving a warning that my watch i...
I purchased a one-year subscription for the Findmykids app, but since my child stopped using a phone, I no longer need the app. I only used it for about two weeks, and now I don’t require it anymore. I asked for one month’s fee to be charged and the remaining eleven months to be refunded. However, ...
I got my daughter a Vodafone “First Line” postpaid line, and it came with 12 months of free access to the Findmykids app. However, for the past two weeks, the app was missing from the Opportunities World section in the Vodafone Yanımda app. After long back-and-forth messages and complaints, the app...
Even though I have a free one-year subscription from Vodafone, Findmykids still charged me ₺300 for a subscription. I have not been able to reach anyone for support, and I cannot get a refund. I request that my subscription be canceled and that the ₺300 charge be refunded immediately.
My account was charged for renewing a Findmykids subscription without ever asking if I wanted to continue. I never set up an automatic payment. I was charged for an app I don’t use, and the money was withdrawn without my consent. Even though I canceled everything and deleted the app without using i...
I installed the Pingo app and it charged me multiple times. I upgraded to Premium, but even after paying three separate fees, the app keeps giving errors. Do not download this app. I am only still using it because they already took my money, but I will not be renewing the subscription. When there ...
The service I purchased from Findmykids is not working, and I want my money back. I cannot use the sound monitoring feature — the option to listen to surrounding sounds does not even appear. I purchased both the monthly GPS Phone Tracker with unlimited sound and the yearly GPS Phone Tracker plan. ...
Hello, I have been using Findmykids for a year and recently reinstalled the app. When my child switched to an iPhone, the option to listen to surrounding sounds disappeared. I don’t understand why this feature is gone, especially since it was the most useful part of the app for me. If there is no so...
Even though all the device and app settings have been properly completed in the Pingo app for my son, the app keeps showing the error “Your child’s phone is not set up” and I cannot track him. To have better monitoring, I chose to use the paid version of your app, but I cannot benefit from it becau...
I accidentally purchased a Findmykids subscription and I want my money refunded. It’s not a small amount — nearly ₺2,000. You cannot mislead people like this. Please, I am urgently asking for my money to be refunded. I hope I receive a response soon, and that others will not be victimized in the sam...
Even though I canceled the Findmykids app, it no longer appears under my subscriptions, and yet money is still being withdrawn from my card every month. It also cannot be canceled properly. As a last resort, I had to cancel my credit card. I request that my subscription be fully canceled and that th...
After purchasing the Findmykids product, I was told I had to buy it again in order to use the program. Then, they sent me another offer. When I asked if it was for the Plus version, they said yes. I paid for that as well, but now they are telling me I need to pay again. The responses I receive from ...
Find My Kids is not responding to my emails! I accidentally purchased the wrong subscription and I want a refund. I sent an email, but I have not received any reply. I request a refund for my payment. The app is not useful to me anyway. I hope you see this message and process my refund. I expect a r...
The Findmykids app keeps crashing, and I urgently need a solution. I constantly get the error “app has stopped.” I uninstalled and reinstalled the app several times, but it still won’t open. When I first installed it, everything worked normally, but later it started showing this error. I would reall...
We have been using Find My Kids for two years, but sometimes the locations are incomplete or inaccurate. At the same time, there is no real support person to talk to. There is no phone number, and when you try to message, it only connects you to an automated system. There is no live support. Where c...
I got my daughter a Vodafone “First Line” postpaid line, and it came with 12 months of free access to the Find My Kids app. However, for the past two weeks, the app was missing from the Opportunities World section in the Vodafone Yanımda app. After long messages and complaints, the app finally appea...
Because I am using an iPhone, the sound feature in Findmykids does not work. Please help me with this issue. Also, the map used to have a pin button for marking locations, but now the pin is gone. When I try to mark something, it takes me back to the start of the map, which makes it very difficult t...
When I tried to renew my subscription on the Findmykids website as it was about to expire, my card was charged multiple times — four separate payments. I have not been able to reach anyone for support. There is no way to cancel or get a refund. The system asks for a payment receipt, but it never acc...
I did not renew my subscription in the Find My Kids app, and I want to delete my account along with all my account information. However, the app says my account cannot be deleted because a subscription is still showing. I already canceled the subscription, and it does not appear in my App Store acco...