I purchased a baguette diamond ring from Zen Diamond, and within the first few months one of the stones fell out. I’ve been extremely careful with the ring — it was never dropped or hit against any surface. Despite this, when I sent it in for repair, I was told it was “user damage” and was asked to ...
On 04/06/2025, I purchased a baguette ring from Zen Diamond. Since the ring didn’t fit my fiancée’s finger, Zen representatives said it would be resized according to her finger measurement and delivered within a maximum of 15–20 days. I trusted their promise and felt reassured at first. However, whe...
I placed an order for a Zen Diamond product a full month ago, and I still haven’t received it. Every single week, we’re told the same thing: “It will arrive this week.” But here we are, over four weeks later, and there's still nothing in hand. Today, I called once again, hoping for clarity, only to ...
We ordered an engagement ring from Zen Diamond for one of the most important days of our lives. They assured us the ring would be resized and delivered within 15 days at the latest. We trusted their word and planned everything accordingly. But now, well past the promised deadline, the ring is still ...
Hello, I’ve always loved Zen Diamond and never even considered buying a diamond from another brand. But I need to speak up about a very disappointing experience I had today. I had previously purchased a 0.76 ct F color, 4.39 g five-stone ring from Zen. Since I no longer wear it, I wanted to exchange...
I purchased a half eternity diamond ring from Zen Diamond less than a year ago, and one of the stones has already fallen out. When I bought it, they assured me the stones were secure and guaranteed that they stood behind their products. Clearly, that was not the case. I have no idea how the stone c...
A diamond fell out of two different rings I bought from Zen Diamond within 20 days. Their manager was unhelpful, dismissive, and unpleasant throughout the process. They rarely answer their phone, and when they do, they ignore what I’m saying and simply repeat that they can’t assist me. Avoid this co...
I bought my girlfriend a diamond ring, but after five days I chose to return it. People told me they wouldn't take the return or that if they did, I would only get half of what I paid. This doesn't seem fair and goes against customer rights. If I had asked their customer service for a reasonable ans...
"I would like to thank Customer Representative Ms. Kübra for her interest and support, who contacted me regarding my complaint and ensured that the ring we purchased on June 21st was delivered to me by the end of September. However, I can never recommend the brand and its sales branches, especially the Zen branch at Cevahir Mall, and I aim not to use another Zen product to avoid encountering such stress again. Thanks again to Ms. Kübra, and I hope she has been able to identify the failing aspects of the brand and take the necessary actions."
In June, my husband bought a diamond ring from Zen Diamond’s Cevahir Mall branch to be worn at our engagement. Despite telling them my ring size was 9...
I visited Zen Terracity store on May 12th to check a product I liked on their website. The item was not available in-store. The sales representative suggested I could order it online or opt for in-store pickup, assuring me there would be no difference in terms of return or exchange. I made the payme...
On February 13, 2024, I made a purchase through Zen Pırlanta's website using a Fiba Bank shopping credit in the amount of ₺24,875.00. The credit was approved, and this amount was debited from my account to the Zen Pırlanta account. However, there was a problem: at that moment, there was an instant i...
In December, Zen Diamond convinced me to purchase a diamond ring by emphasizing the limited-time promotion. Unfortunately, there was no present to go along with it. Now, in February, the promotion is still ongoing and customers who spend ₺15,000 are being offered a complimentary necklace. Even thoug...
First of all, I wish you a good day. We bought a single stone earring from Zen Diamond for my mother on January 23, 2024, as a Valentine's Day gift. The merchandise arrived via delivery on January 26, 2024. As is well known, a product purchased as a surprise for Valentine's Day cannot be given as a ...
On August 8, 2018, I purchased a 0.32-carat baguette ring from the Marmara Park store. I've only worn the ring maybe ten times and still kept it in its original packaging. When I saw the baguette stone on the border of my ring was damaged, I went to the store. After inspecting it, the staff determin...
Hello, My partner proposed to me on February 3, 2023, in Tirana, Albania. He wanted it to be a ring I would like, so he asked me to choose it, and we went to the Zen branch there. The ring I chose was too big for my finger, but the seller indicated they could resize it, which would take two days. Be...
