Approximately four months ago, I purchased a bracelet from the Zen store, which was highly praised to me, at Ankara Kentpark. Although I do not use diamond jewelry for the first time and I constantly wear my other diamond and gold bracelets in my daily life without any problems, the stone of this br...
On September 15th, 2024, I purchased a water path bracelet from the Zen Pırlanta store in Adıyaman. Since the day I bought it, the bracelet's stone has fallen out three separate times. Each time I sent the product in for repair, it was returned to me with the stone simply reset — the product was nev...
I have been trying to contact Zen Diamond customer service since yesterday, but despite multiple attempts, I have not been able to receive any effective support or assistance. I need help regarding an issue I am experiencing, yet I have not received any proper response, guidance, or communication f...
I purchased a silver diamond ring from Zen Pırlanta’s Özdilekpark store on November 28, 2025. In a very short time, the ring deteriorated badly. Although it was sold to me as silver, it quickly began to lose its color and became covered with black spots all over. The discoloration became noticeable ...
I purchased a baguette diamond ring from Zen Diamond, and within the first few months one of the stones fell out. I’ve been extremely careful with the ring — it was never dropped or hit against any surface. Despite this, when I sent it in for repair, I was told it was “user damage” and was asked to ...
On 04/06/2025, I purchased a baguette ring from Zen Diamond. Since the ring didn’t fit my fiancée’s finger, Zen representatives said it would be resized according to her finger measurement and delivered within a maximum of 15–20 days. I trusted their promise and felt reassured at first. However, whe...
A diamond fell out of two different rings I bought from Zen Diamond within 20 days. Their manager was unhelpful, dismissive, and unpleasant throughout the process. They rarely answer their phone, and when they do, they ignore what I’m saying and simply repeat that they can’t assist me. Avoid this co...
I bought my girlfriend a diamond ring, but after five days I chose to return it. People told me they wouldn't take the return or that if they did, I would only get half of what I paid. This doesn't seem fair and goes against customer rights. If I had asked their customer service for a reasonable ans...
"I would like to thank Customer Representative Ms. Kübra for her interest and support, who contacted me regarding my complaint and ensured that the ring we purchased on June 21st was delivered to me by the end of September. However, I can never recommend the brand and its sales branches, especially the Zen branch at Cevahir Mall, and I aim not to use another Zen product to avoid encountering such stress again. Thanks again to Ms. Kübra, and I hope she has been able to identify the failing aspects of the brand and take the necessary actions."
In June, my husband bought a diamond ring from Zen Diamond’s Cevahir Mall branch to be worn at our engagement. Despite telling them my ring size was 9...
I visited Zen Terracity store on May 12th to check a product I liked on their website. The item was not available in-store. The sales representative suggested I could order it online or opt for in-store pickup, assuring me there would be no difference in terms of return or exchange. I made the payme...
In December, Zen Diamond convinced me to purchase a diamond ring by emphasizing the limited-time promotion. Unfortunately, there was no present to go along with it. Now, in February, the promotion is still ongoing and customers who spend ₺15,000 are being offered a complimentary necklace. Even thoug...
