Hello, in May 2024, I transferred our company's phone lines from Vodafone to Turkcell. However, Turkcell is not adhering to the offer prices provided or the contract signed when our lines were transferred. I have not received any response to my application dated July 1, 2024, with the reference number 167303574. I filed another complaint on July 9, but there was no response. I filed yet another complaint on August 16, and still, there was no response. On August 26, I called once again to request an answer, but they continued to say that the issue is still in the resolution process. During the follow-up on my application dated July 1, 2024, I was informed by their field teams that our company is indeed in the right and that the discounts promised to our company were not reflected in our invoices. However, these amounts have still not been reflected in our bills. Considering that our 12-month commitment has already passed 4 months, when will this issue be resolved? We kindly request that the unjust charges taken by Turkcell be refunded to us.
I am a Turkcell subscriber. I signed up for a one-year subscription between 25.08.2023 and 25.08.2024 at a discounted rate of ₺152. On 01.08.2024, I was contacted by Turkcell and informed that my contract had expired and needed to be renewed. I renewed it at a rate of ₺280. However, 15 days later, I...
In February 2024, I requested help from Turkcell customer services regarding the fact that people who call me have been receiving a notification saying "Vodafone registered number cannot be found" and no messages have been received since the day I bought my new line from the Turkcell dealer. I conta...
On November 5, 2024, I contacted Turkcell customer service to extend my line contract, which was set to expire on November 10, 2024. On November 11, I checked the Turkcell app and noticed my contract period was listed as November 5, 2024 - October 9, 2025. I discussed this with a colleague who had s...
For the Turkcell line registered under my brother's name with number 536-4**-**-*2, I've submitted cancellation requests three times via your app. Firstly, on 03/06/2024, under reference number 166322346, which you closed claiming it was resolved without bothering to call back or provide any informa...
In December 2022, Turkcell Corporate sent a field team to renew our contracts, promising X reductions if we subscribed to ten lines, each with its own quota. Despite our lack of necessity, they persuaded us and agreed to a payment of roughly ₺900. However, in January 2023, we received a bill for alm...
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