I recently discovered that my 12-year-old daughter made multiple diamond purchases in Mobile Legends through Google Play without my knowledge. These transactions were carried out completely without any parental permission or awareness. Despite repeatedly notifying Vodafone customer service, we were told that the transactions had been reset and that no further charges would be made. However, we were still billed $83 USD for these purchases. The bill shows several transactions on different dates (such as November 10, 11, and 14).
We cannot see any order numbers related to these purchases in our Google Play account, and we have been unable to reach Mobile Legends or Google Play customer support. I request that these transactions be canceled, the charges refunded, and parental controls activated on our account. I also ask that the phone number used for the purchases be kept confidential and shared only with authorized personnel. We expect the necessary measures to be taken to prevent similar issues from happening again.
On November 9, 2025, my child made multiple in-game purchases through Google Play for Mobile Legends totaling $83 without my permission. Even though we did not use the purchased items, I requested a refund. After waiting a week, I received a negative response. I informed both the game and Google Pla...
I am facing a serious issue regarding unauthorized purchases and an incorrect diamond deduction on my Mobile Legends account. On March 2, someone gained access to my phone and made purchases on Google Play without my knowledge. These included Weekly Diamonds and Super Valuable Diamonds offers. As so...
On November 18, 2025, at around 18:46, I purchased 570 diamonds in Mobile Legends through Google Play and paid $8. However, the diamonds were never added to my account, and I did not receive any error message. I have experienced a similar issue once before. I am requesting a refund for this purchas...
On November 16, I purchased 50 diamonds in Mobile Legends, taking advantage of the November sale. Since I was hesitant to invest more due to past issues, I decided to start small. Despite completing the purchase, I received a message stating, "Purchases are not available in your country." After mult...
On August 27, I purchased a 50+50 diamond pack in the Mobile Legends game using my Android device through Google Play. The payment was processed successfully, and the money was deducted from my account, but the diamonds were never credited to my game account. My in-game username/ID is 1804064442 (54...
Comments