I've been a Vodafone Redbox user, and for the past three months, my bill hasn't been delivered to my email. I had requested the bill to be sent to my email instead of paper to reduce waste, but for the last three months, it hasn't arrived. I've called customer service on 10 different dates, explained the situation, and they claimed to have opened a ticket, promising a follow-up, yet no ticket number or any details were provided. Getting through to Vodafone customer service is impossible, and I've had to put aside my work to deal with this issue. In my last conversation, a representative from Vodafone suggested I could retrieve my bill through the Vodafone Yanımda app. However, due to the rep's lack of knowledge, while the entry code comes to my phone, the second verification code sent to the Redbox modem line is unknown to them. When I mentioned this, they insisted the information comes to the phone in use. I am unable to access the Yanımda app. Vodafone Redbox is not sending the bill; they only share bill info via SMS, sending a link that shows an empty page for bill details. I've never seen such absurdity. I urgently request information on my latest bill being sent to my email and a resolution to prevent this issue in the future.
Despite paying the requested amount for the overdue invoice, my Vodafone bill remains unpaid for months. Misdirection from customer representatives led to an erroneous lump-sum billing. Despite expressing my grievance and assurance of investigation, no resolution has occurred. Vodafone instructed a ...
I have a line with the Vodafone Red tariff, and despite making multiple contacts with Customer Service and making requests via email for my call records to be included on the invoice for legitimate reasons, they have not sent them since September 27, 2023. In spite of the fact that I have stated on ...
I've been having a difficult time with Vodafone. I ordered a product three months ago that is still listed as "in transit" in the shipping status. Even though I canceled the order three months ago, it still appears on my bill, and Vodafone refuses to cancel it. When I call their customer service, I ...
I am abroad, I was doing all my banking transactions through my line registered with Vodafone. Since I forgot to activate the line while I was abroad, I cannot use Vodafone now and of course I cannot access my bank applications at the same time. I could not find any information on the Vodafone websi...
After my minutes ran out in June, Vodafone automatically charged me 50 TL for a package. When I asked to cancel, they suggested I get a 25 TL overage package and promised to refund the 50 TL in July. Okay, I agreed. When July rolled around, I canceled the package, but they insisted I still pay the 2...
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