On December 31, 2023, at 11:53 PM, I experienced unauthorized mobile payment deductions through my Vodafone® operator for Tencent Games Turkey® (PUBG Mobile). Two charges were made and reflected in my bill. I have no app or membership associated with this game on my phone. I request a refund for this expenditure, not initiated by me, and kindly ask for prompt resolution. The phone number associated with the deduction is 5306****27.
I got charged 2375 TL on my mobile account for PUBG on October 10, 2023. My phone doesn't have mobile payments turned on, and there was no record of the app being installed. I had to send an SMS that cost 7000 TL to get into the app. It's not as easy as it seems. When I called customer service, they...
I hope this message finds you well. Please be advised that I paid the past-due bill on September 1, 2023. Nevertheless, when I checked my mobile banking, I discovered that there was an additional charge of 1,965 TL. When I called my bank, they told me that the payment had already been sent to Vodafo...
On July 19, 2023, an automatic charge of "74 TL" was deducted from my Worldcard digital card with the last four digits "4912 0550 xxx 1778" for the Simple X Small package associated with my registered mobile number: 0530 xxx 29 19. Despite being informed that the Simple package would be discontinued...
I am a Vodafone Red customer with the phone number 535 *******47. As seen in the attached screenshot, I received an SMS from Vodafone on Friday, July 21, 2023, at 3:15 PM, stating, 'To compensate for connection-related issues, a discount of 30 TL will be applied to my first bill, which is due in Aug...
Without my knowledge that my mobile payment is open, 2574.95 TL was paid from my mobile payment, although I contacted customer service, it says that we cannot take any action. Money was deducted from PUBG mobile even though I did not do it myself. If this money is not canceled, I will sue. In additi...
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