Hello, I transferred from Turkcell to Vodafone on November 8, 2023. On 10/11/2023, around 7:30 PM, my line was moved to Vodafone. I'm using my line passively because Vodafone doesn't deliver a signal to my phone, which I registered and activated in another country. When I called Vodafone customer service, they said there appears to be no problem on our end; you should contact the BTK (Information and Communication Technologies Authority), who said your device registration is recorded under your name and number, and Vodafone should provide a signal to your line. When I called Vodafone customer service again, I was told that there was no problem on their end. I went to a Vodafone approved store, alerted the staff, an activation record was opened, and when I contacted Vodafone customer support again, I was promised that the issue will be handled within a week. Why do I have to wait a week after purchasing this service linked to my situation? Despite the fact that I mentioned that I needed to communicate during the day, they were unhelpful and hung up. Please fix this issue about my situation as soon as possible. In addition, because my phone isn't working, I'd appreciate it if you could provide a remedy under my complaint here.
Approximately 2 days ago, I was contacted by Vodafone, and I was informed that there is a pending debt for one phone belonging to the company. When I checked my online banking on November 2, 2023, I noticed that my bill dated 09/10/2023 had not been paid, and in addition to this, another bill dated ...
In my home internet subscription with Vodafone, I reported a connection issue on September 13, 2023. I encountered connection problems again on September 15 and September 17, and I reported these issues as well. Unfortunately, I haven't had internet access since the failure on September 17. It's now...
I transferred my Vodafone line, and I was told within 10 minutes that it would be registered in the new person's name. Instead, the line simply disconnected. It's been 24 hours and it's still not working. When I call, I get an automated message that says, "This number does not exist." There is no wa...
I received a call from Vodafone customer service on October 6, 2023, asking me to switch back to my old subscription after using the new line for only 3 days. Little did I know that this call would lead to the loss of my internet connection. They eventually restored it, but now I'm stuck with a term...
I'd like to transfer my Turkcell number to Vodafone. Despite calling customer service every day for a week and emphasizing the importance of the situation, Vodafone representatives continue to tell me today that the process is on hold due to a system problem. It's frustrating because, despite the fa...
Comments