I Want a Replacement for My Faulty Samsung A16 Phone

On March 25, 2035, I purchased a Samsung A16 smartphone through the Vodafone Yanımda app. Within the last month, I’ve experienced multiple issues, including the original Samsung charger and cable burning twice, swelling on the back of the device, and problems with internet connectivity and phone calls. These problems have seriously affected my ability to use the phone for everyday tasks. I requested a replacement from Ouno Dijital İletişim Anonim Şirketi, which sent the device, but they responded by citing the 14-day legal return period. Despite this, I am still facing serious functional problems, and I am requesting a replacement for my phone.