On March 25, 2035, I purchased a Samsung A16 smartphone through the Vodafone Yanımda app. Within the last month, I’ve experienced multiple issues, including the original Samsung charger and cable burning twice, swelling on the back of the device, and problems with internet connectivity and phone calls. These problems have seriously affected my ability to use the phone for everyday tasks. I requested a replacement from Ouno Dijital İletişim Anonim Şirketi, which sent the device, but they responded by citing the 14-day legal return period. Despite this, I am still facing serious functional problems, and I am requesting a replacement for my phone.
I've filed a complaint against Vodafone for selling me a defective phone. The device heated up upon arrival, and while attempting a software update prompted by a notification, it abruptly shut down and displayed a 'support restore' error. Frustrated, I returned the device for a refund, but they have...
I made a 3000 TL prepayment and purchased a Samsung A54 model device from the Eskişehir Espark branch on June 29, 2023. I later decided, however, to return the device. They promised to complete the refund process within 10 business days. Despite the fact that I repeatedly contacted Vodafone about my...
purchased a device through online shopping, and it turned out to be visibly faulty, without any prior inspection. worse, I encountered the same issue twice. The first return request was processed within 3-5 days, including a refund. However, the second return request, despite being 20 days in, stil...
I was happy to get my hands on a refurbished iPhone 32GB from Vodafone. It seemed like a good deal, and I was looking forward to using it for my daily tasks and communication. However, after a few days of use, I noticed that the battery had swollen, causing the screen to detach from the body of the ...
On May 10, 2023, I changed my phone number to +90542718****. Unfortunately, I've had a lot of regrets since then. I've had a number of issues since transferring my line, including poor reception, poor mobile data quality, and frequent dropped voice calls. My mobile data has been virtually unusable f...
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