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Complaints

369 complaints
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1

I Want a Refund for My Xiaomi 14T Pro Due to Screen Blackout Issues

June 15 2:23 PM10

I am experiencing a screen blackout issue with my Xiaomi 14T Pro smartphone, which I purchased from Mi.com on February 1...

Assetto Corsa Won’t Open on My Redmi Note 14 Pro

June 14 5:08 PM9

I downloaded Assetto Corsa on my Redmi Note 14 Pro through Google, but the game will not launch. Every time I tap the “S...

1

Redmi Note 15 Pro Plus Sound Quality Is Worse Than My Old Samsung Phone

June 14 11:54 AM8

Yesterday, we purchased a Redmi Note 15 Pro Plus 5G with 256 GB storage and 8 GB RAM from the Xiaomi store at M***** Ö**...

1

I Want a Refund for My Xiaomi TV A55 Due to Poor Performance

June 13 9:59 PM5

Approximately six months ago, I purchased a Xiaomi TV A55 through Trendyol. Due to a demanding work schedule, I was only...

I Want a Refund for My Xiaomi TV A55 Due to Poor Performance
1

Xiaomi Redmi 15C Cannot Download Photo Editing Plugin

June 13 9:08 PM4

I have been experiencing a photo editing issue on my Xiaomi Redmi 15C for approximately three months. Whenever I try to ...

Xiaomi Note 15 Update Caused My Call Ringing Volume to Drop

June 13 8:41 PM11

Yesterday, I installed the latest software update that was delivered to my Xiaomi Note 15 device through the system upda...

Redmi Note 14 Pro Cannot Maintain 120 FPS in PUBG Mobile

June 13 5:49 PM7

I purchased a Redmi Note 14 Pro in Pamukova, Sakarya, and I have been experiencing serious performance issues, particula...

Xiaomi 14C YouTube Explore Videos Play at 30 FPS Instead of 60 FPS

June 13 11:26 AM5

I am experiencing a serious FPS issue while watching videos in the YouTube Explore feed on my Xiaomi 14C smartphone. In ...

Xiaomi Watch S5 Cannot Detect My Wrist Because of a Tattoo

June 12 7:43 PM4

I purchased a Xiaomi Watch S5 smartwatch from the official Xiaomi store. However, because of a tattoo on my wrist, the w...

Xiaomi Watch S5 Cannot Detect My Wrist Because of a Tattoo
1

Xiaomi 17T Pro Order Delayed for Days With No Shipping Update

June 2 10:06 AM21

I placed an order for a Xiaomi 17T Pro device through Xiaomi’s online store on 28 June, but although 6 days have passed,...

Redmi Note 13 Back Cover Cracked Due to Battery Swelling Issue

May 21 8:33 AM61

After about 9 months of use, the back cover of my Redmi Note 13 phone, which I purchased from Xiaomi Türkiye, developed ...

Redmi Note 13 Back Cover Cracked Due to Battery Swelling Issue
Redmi Note 13 Back Cover Cracked Due to Battery Swelling Issue
1

Xiaomi Redmi K90 Pro Max F8 Ultra Still Out Of Stock

May 10 7:26 PM26

I have been trying to purchase the Xiaomi Redmi K90 Pro Max F8 Ultra 16 GB RAM 512 GB model from Xiaomi’s own official w...

Xiaomi Refused to Replace My Defective 120W Charger Without Taking My Phone

May 5 6:26 PM35

I purchased my Xiaomi Mi 14T Pro through a pre-order on September 30, 2024. The 120W fast charger that came with the dev...

1

Xiaomi Mi Mix Flip Screen Cracked Under Warranty

April 16 1:44 AM85

I bought a brand new Xiaomi Mi Mix Flip phone about 4 months ago, and the device is still under warranty. While opening ...

Xiaomi Mi Mix Flip Screen Cracked Under Warranty
1

I Face Xiaomi Refund Issue After Undelivered Product Returned

April 13 5:38 PM47

On September 24, 2025, I placed an order on mi.com (Order No: 5250**********38) that included three items. One of these ...

1

Redmi Note 13 Camera Focus Problem Not Fixed After Service Repair

April 9 8:44 PM56

Approximately one year ago I purchased a Redmi Note 13 phone from Xiaomi Store – Metrogarden Seba Bilgi Teknolojileri ve...

1

I Face Xiaomi S20 Plus Robot Vacuum Water Tank Cracking Repeatedly

April 7 10:19 AM62

I purchased a Xiaomi S20 Plus robot vacuum about one year ago through N11, and I have been using it in Pendik, Istanbul....

1

Xiaomi Pad 7 Pro Missing Pen And Case

April 6 2:36 AM37

I bought a Xiaomi Pad 7 Pro 12GB+512GB tablet for my daughter on 12 January 2026 from Mi Store located in Serdivan AVM, ...

1

Xiaomi Air Purifier 4 Complaint – Bad Odor from Filter Since Day One

March 31 9:34 PM65

I purchased a Xiaomi Air Purifier 4 through Trendyol, and from the very first use, the filter emitted a smell similar to...

Xiaomi Air Purifier 4 Complaint – Bad Odor from Filter Since Day One

Xiaomi Sold Me Redmi Note 13 Pro With Faulty SIM

March 28 12:18 AM59

I purchased a Xiaomi Redmi Note 13 Pro phone as a brand-new device from the Vodafone dealer in Muğla city center on 06.0...

Redmi 9A Freezing Issue When Mobile Data On

March 26 4:09 PM119

I purchased a Redmi 9A phone from Noko, and since 10/11/2024 I have been experiencing a persistent problem with the devi...

Redmi Note 15 Pro WiFi Disconnect Issue

March 26 2:51 PM127

I purchased a Redmi Note 15 Pro mobile phone on 10/03/2026, and from the first day I have been experiencing constant Wi-...

Frequently Asked Questions

Xiaomi offers customers a convenient way to get in touch with the support team and seek assistance with any product-related concerns they may have via email at [email protected] or by contacting the Customer Service Center at 1-800-131-20048 (PLDT) or 1-800-8386-5529 (Globe) from Monday to Friday between 9 am and 6 pm.

About Xiaomi

Smartphones, mobile applications, laptops, and various other types of consumer electronics are some products that Xiaomi, a Chinese multinational electronics business, designs, produces, and distributes. Xiaomi, founded in 2010 by entrepreneur Lei Jun, swiftly became one of the top smartphone makers. Xiaomi's devices are popular with people in developed and developing nations due to their high-quality features and reasonable prices. The corporation has a significant presence in China and India but has expanded into Europe, Southeast Asia, and Latin America. In addition to smartphones, Xiaomi also offers laptops, smart home devices, fitness trackers, and other electronic equipment. The Mi Home app enables users to manage and monitor their Xiaomi devices from a single interface.