I have been using my Turkcell line as a prepaid (Hazırkart) subscriber for years. On 16 October 2026, shortly after midn...ight at around 00:30, I entered the “Prepaid Plan Packages” section in the Turkcell mobile application and tapped on a 10 GB internet package listed there. When the process finishe
I live in Ayvatlı village in the Sulakyurt district of Kırıkkale and for the last four years it has become very difficul...t to even get a 2G Turkcell signal here. Most of the time there is no reception at all or the internet is so weak that it is practically unusable. I have also documented the situat
On October 8, 2026, the Paycell “Charge to My Phone Bill” service was activated on my Turkcell line, 0530 *** ** 86, wit...hout my knowledge or consent. Five Google Play transactions were then made for TRY 244.99, TRY 2,400, TRY 800, TRY 800, and TRY 729.99, totaling TRY 4,974.98. I discovered these tr
I have been using a postpaid Turkcell mobile line for years. Approximately 10 days ago I requested the cancellation of m...y line ending with 8943 via online channels. On 05.10.2026, I noticed that an amount of ₺3,176 was automatically charged to my credit card under the description of “line terminatio
I have been a Turkcell customer for many years. I previously used the Platinum 240 GB annual plan. When I ran out of my ...data allowance earlier than expected this year, I called customer service to find a solution. During a call on October 1, 2026, at 3:52 p.m., I agreed to switch to the Dev Star 240
I have been using a Turkcell mobile package and until recently I was paying 300 TL per month. For the same package, the ...price has now been increased to 600 TL, which I find to be an excessive and unfair increase. My current commitment ends on 9 October, and just a few days before this date I was inf
I am a Turkcell postpaid customer, and my Turkcell line does not work in the United States. I have traveled to the U.S. ...approximately 8–10 times so far, and I have experienced the same problem every time. Whenever I arrive in the United States, my phone has no service, cannot find a network, and my
I bought a mobile phone with installments from Turkcell's Ankara Akyurt Ayik dealer about two weeks ago. From the first ...days, the phone has been freezing during use, and during calls there is a constant crackling noise, so I cannot talk properly. Because of this problem, I tried to get support, but
I am using the Turkcell Superbox 1 TB 5G package. After my modem was replaced last Friday, I started experiencing consta...nt ping issues and significant drops in internet speed. I had never experienced this problem before, but my internet speed has now decreased dramatically, and the connection become
Approximately one year ago, due to financial need, I applied for a position under Turkcell Global and was accepted. Afte...r starting work, I stated that I wanted to switch to a home office position, but this request was not accepted. Because of my circumstances, I later had to leave that job. Since th
My postpaid mobile line, which I recently ported from Vodafone to Turkcell, was completely deactivated approximately 10 ...days after the transfer without any explanation or stated reason. Since Thursday, my line has been unable to make or receive calls, and I receive a “service unavailable” message. T
Today I tried to change my password for Turkcell, but the system does not allow me to complete the process. On the scree...n where I enter my old password and the new password, it gives a warning that the information is incorrect, although I am entering it correctly. When I click on “I Forgot My Passwo
I am a Turkcell mobile subscriber and I recently noticed that a subscription for the “Kaçamak Sevgili Bul” mobile applic...ation, which I accidentally approved, has been reflected on my invoice in the amount of 300 TL with a transaction dated 10 September. I was not clearly informed about this paid sub
I purchased a Turkcell Online Tourist Package on 24.05.2026, planning to activate it on 30.05.2026 before my holiday. Wh...en I tried to activate it on my phone on 30.05.2026, the identity verification process did not work properly. After scanning my passport, the system asked for a short video recordi
For many years I have been using a Turkcell mobile line, and almost every year I face the same problem during tariff ren...ewal. My current bill is around ₺200, but this year the lowest offer presented to me in the Turkcell application and by customer service is approximately ₺350, which means about a
I am writing to object to the total roaming charge of 4,500 TRY, calculated as 500 TRY per day, which has been billed to... my Turkcell mobile line ending with 2882 for the period I was in Iran starting from 3 July and for the nine days during which my Turkcell SIM was turned on. During this time, I wa
I am a Turkcell Dolu Eko 20 GB line subscriber. After the commitment period on my line ended, my bill was almost tripled... without any reasonable or clear explanation. While I paid around ₺307 for the June 2026 period, a very high amount of ₺907.50 was reflected on my bill for the July 2026 period. I
On 26 June, I purchased a One Plus subscription through Turkcell. While purchasing this package, I explicitly requested ...that YouTube.com and Netflix Premium memberships be included, and my package price was increased accordingly and my subscription was started on this basis. However, both during the
I started using my Turkcell Superbox line on 14 June. Every few days I began receiving SMS messages stating, “Because yo...ur Superbox internet has been detected as being used at an address other than the one you specified, your connection speed has been reduced.” Each time I received this message, my
My name is Ahmad K*** and my mobile numbe is 05365436*** I have been using a Turkcell mobile line for approximately five... years and recently discovered that the SIM card I was sold is actually registered to another person. I originally purchased this SIM card in Istanbul, but I do not remember the ex
Approximately two weeks ago, I purchased a 24‑month postpaid Turkcell line through a reseller in Tehran, Iran, by paying... 120,000,000 Iranian tomans in cash. From the very first day, the line has never worked in Iran and constantly shows “No Service”. It does not connect to any Iranian operator such
Approximately four months ago, I ported my number from another operator to Turkcell. I chose Turkcell with the expectati...on of better service and especially faster internet, but I am currently paying almost twice the bill I used to pay with my previous operator and I am not receiving the service qual
I visited the Turkcell branch located in Setbaşı, Bursa, to pay the outstanding debts of a deceased customer and close t...he mobile line on behalf of the deceased person's daughter, my niece. I hold a legally valid power of attorney that authorizes me to conduct transactions, follow official procedure
"The lady who called me last is an incredible person. Thank you very much for your help and professionalism. I wish every employee were like her."
I want to cancel my Turkcell postpaid mobile line because my phone number h...as been widely shared and, as a result, I am constantly being disturbed and
