Turkcell

I am a Turkcell mobile line user residing in Istanbul, Sultanbeyli, Ahmet Yesevi neighborhood, and for the last 3–4 months the reception quality in our area has been extremely poor. Almost all Turkcell users around me are experiencing the same problem. Despite being in the city center, we cannot tal...

When I tried to purchase an add-on package for my Turkcell line through the Digital Operator app, I noticed an extreme price increase in add-on packages since the date my bill was updated. Packages that were previously around $6 are now priced at approximately $19. This nearly 200% increase makes m...

Since February 13, 2026, I have been waiting for my Turkcell SIM card, which I requested through number portability, to be delivered by Kuryenet. Even though two delivery appointments were scheduled over the past week, I received messages both times stating, “Delivery could not be completed because ...

I have been experiencing constant high ping problems with my Turkcell Superbox internet service in Ankara Çankaya. The ping is always high and this affects my internet use negatively at all times, especially when I need a stable connection. Despite reporting this issue to Turkcell customer service, ...

Since switching to Turkcell, I have not been receiving proper service in the Bosna Hersek neighborhood of Konya. I am experiencing constant signal issues and slow internet speeds, and most of the time I cannot access the internet at all. My line is a postpaid plan, and I most recently paid a $15 bi...

We have been a long-time corporate customer of Turkcell. We purchased the Superbox internet service with a one-year contract commitment. However, after the service was installed, we discovered that there are serious coverage and signal direction issues in our area. We reported the issue to our corpo...

I am the user of the individual postpaid line with the number 0532 747 92 ** under Turkcell. In the January 2026 and February 2026 billing periods, internet usage charges that do not match my usage habits and that are unusual and inexplicable have appeared on my bill. Based on these charges, additio...

On September 26, 2025, I purchased a Crocus Magnetic 10,000 mAh power bank from the Turkcell store in Kırklareli Merkez. About 3–4 weeks after the purchase, the power bank stopped working, so I returned it to the same Turkcell store. After a long inspection process, I was informed that the product w...

I have been a Turkcell customer for many years and have always paid my bills on time. I am currently using the Mega+Bol 20 GB plan, and my contract has 27 days remaining. Before my contract ends, the lowest new plan being offered to me is 30 GB at a monthly price of approximately $26. However, I see...

I was previously a Turkcell customer and decided to return to Turkcell again. I called customer service and purchased a contracted mobile plan. The plan I was sold included 30 GB of internet, 3,000 minutes, and 250 SMS. During the call, I was clearly told that this plan also included an additional 5...

I am a Turkcell mobile line user residing at the address Balıkesir. For about a week, the signal strength in this area has become extremely weak. Inside my home and in the immediate surroundings, my phone calls either do not take place in a stable way or are frequently cut off. Mobile internet most ...

Even though the commitment period for my Turkcell Superbox 200 GB subscription, linked to the phone number 535 360 8945, ended in November, I did not receive any notification, message, or warning informing me that my contract was about to expire. Because of this, I was not aware that my commitment h...

Today at around 3 p.m., I accepted a 12‑month subscription offered to me in a phone call from Turkcell for my iPhone 12 postpaid line. A few hours later, at around 8 p.m. on the same day, I decided to cancel this subscription because I found a more suitable offer from another operator and I had only...

For approximately six months, I have not been able to properly use my Turkcell personal mobile line in Kurbanlı Neighborhood, Tarsus Organized Industrial Zone, Tarsus district of Mersin. In this area, there is little to no signal, and mobile internet is almost completely unavailable. We cannot make ...

I have been using a Turkcell mobile line in Fethiye Çamköy and have been experiencing serious reception problems in this area for about three years. Most of the time I cannot get a proper signal, my calls are constantly dropping, and I cannot use mobile internet efficiently. I am paying for a servic...

On January 24, 2025, we applied for the Turkcell 4.5G 350 GB Superbox package. During the application process, we were told that the installation would be completed within a maximum of six days. One day after the application, we received a call, but we were unable to answer at that moment. We immedi...

The monthly bill for my Turkcell postpaid children’s line ending in 530 *** 27 87 was increased from $2 to $9 without any notification, approval, or consent from me. Because my payments are made through automatic debit, I did not notice the situation at first. When I reviewed my account transaction...

When my daughter was accepted to university, I switched from Türk Telekom to Young Turkcell because we were not receiving proper service. After the first year ended, the cost of my plan nearly doubled. To avoid the hassle of switching again, I continued paying these high bills to Turkcell for a long...

I have been using my Turkcell postpaid line for many years without any issues on my dual-SIM phone. On my old device, I entered the SIM PIN code many times and the phone always unlocked normally. Today, I bought a new device, inserted my SIM card, and entered the PIN code, but it was not accepted. I...

On December 23, 2025, I switched my postpaid mobile line (0552****990) at Turkcell to a contracted plan costing approximately $12 per month. Shortly afterward, I noticed that Vodafone was offering a plan with the same features plus additional benefits at nearly half the price, so on December 28, 202...