Today at around 3 p.m., I accepted a 12‑month subscription offered to me in a phone call from Turkcell for my iPhone 12 postpaid line. A few hours later, at around 8 p.m. on the same day, I decided to cancel this subscription because I found a more suitable offer from another operator and I had only...
For approximately six months, I have not been able to properly use my Turkcell personal mobile line in Kurbanlı Neighborhood, Tarsus Organized Industrial Zone, Tarsus district of Mersin. In this area, there is little to no signal, and mobile internet is almost completely unavailable. We cannot make ...
I would like to report an issue I experienced with my Turkcell Saudi Arabia 3 GB roaming package. On December 18, before traveling to Saudi Arabia, I activated this package on my line, and during my trip between December 19 and December 27, I used my line for calls and mobile internet relying on thi...
I have been using a Turkcell mobile line in Fethiye Çamköy and have been experiencing serious reception problems in this area for about three years. Most of the time I cannot get a proper signal, my calls are constantly dropping, and I cannot use mobile internet efficiently. I am paying for a servic...
On January 24, 2025, we applied for the Turkcell 4.5G 350 GB Superbox package. During the application process, we were told that the installation would be completed within a maximum of six days. One day after the application, we received a call, but we were unable to answer at that moment. We immedi...
The monthly bill for my Turkcell postpaid children’s line ending in 530 *** 27 87 was increased from $2 to $9 without any notification, approval, or consent from me. Because my payments are made through automatic debit, I did not notice the situation at first. When I reviewed my account transaction...
When my daughter was accepted to university, I switched from Türk Telekom to Young Turkcell because we were not receiving proper service. After the first year ended, the cost of my plan nearly doubled. To avoid the hassle of switching again, I continued paying these high bills to Turkcell for a long...
I have been using my Turkcell postpaid line for many years without any issues on my dual-SIM phone. On my old device, I entered the SIM PIN code many times and the phone always unlocked normally. Today, I bought a new device, inserted my SIM card, and entered the PIN code, but it was not accepted. I...
On December 23, 2025, I switched my postpaid mobile line (0552****990) at Turkcell to a contracted plan costing approximately $12 per month. Shortly afterward, I noticed that Vodafone was offering a plan with the same features plus additional benefits at nearly half the price, so on December 28, 202...
I have been using my Turkcell mobile line for about two months and since the first day other operators have not been able to call me. I am usually in Yalova city center and in this area people using other operators cannot reach me at all, which causes serious communication problems. Because of this ...
For about four months I have been using Turkcell Superbox 300 Mbps in Ankara Etimesgut with a monthly quota of 300 GB. From the first month, the 300 GB quota has been running out in about 10–15 days, even though we cannot use the service efficiently because the internet is constantly disconnecting a...
Between 23:03 and 23:39, I experienced a serious issue with the “Big Festival 40 GB” package on my Turkcell line. Within this package, I had a total of 10 GB of remaining data—8 GB from my existing balance and 2 GB from the Shake & Win campaign. Despite not actively using my phone at all during this...
On 29.12.2025 at 09:01 in the morning, I was called by a Turkcell number starting with 532. I could not answer at that moment because I was not available. Later during the day, at 14:03, the same number called again and this time I answered. I was told that my contract needed to be renewed and I was...
I purchased my Redmi Note 14 Pro as a brand-new, officially invoiced device from a Turkcell store on September 20, 2025. From the very first day, despite using the device under completely normal and proper conditions, I have been experiencing a constant Wi-Fi disconnection issue. While connected to...
"On 30/12/2025, the customer representative I spoke with said they would consult with the relevant manager and help with my transaction, and 1.5 hours later the SIM card that had not arrived for 9 days was delivered to me. I am very grateful to the lady representative, whose name I cannot recall at the moment."
Last Saturday, I transferred my phone number 0540 027 0613 from Vodafone to Turkcell, but my physical SIM card has still not been delivered after one ...
Today, when I visited the Turkcell Yenidoğan branch in Istanbul to transfer my existing mobile line to Turkcell, I was informed that two separate lines had previously been opened in my name without my knowledge or consent, and that these lines were on the blacklist, which is why my current line tran...
Around December 10, 2025, I became a Turkcell Superbox GO customer. During the sales process, everything was explained very positively, and I was told that my monthly bill would be approximately $38. It was specifically stated that my first bill would be issued on December 20, 2025. At that point, I...
I am a Turkcell postpaid customer, and I lost the SIM card belonging to my line, so I have not been able to use my line since 29 November. Since that date, I have repeatedly visited the same Turkcell dealer in Ankara Kızılay and requested a new SIM card. Each time, I was told that the SIM card would...
I am a Turkcell customer using the Mega Dolu 60 GB tariff, and I am writing regarding an unfair international data charge that appeared on my December bill for the line ending with 8654. On 28–29 November 2025, I was in London, United Kingdom. During this entire period, mobile data for my Turkcell l...
On 19.12.2025, I purchased a Samsung A36 5G mobile phone from the authorized Turkcell dealer Batuer Communications located in Espark mall in Eskişehir for 22,921.53 TL. The very next day, I went back to the same store to return the device. The phone’s packaging was completely unopened and untouched....
I live abroad and I am a Turkcell individual postpaid Platinum line user. On December 14, 2025, because I changed my phone, I applied through the Turkcell app to convert my existing physical SIM card to an eSIM. After completing all the verification steps in the app without any issues, at the final ...
I have been using Turkcell Superbox with a 500 GB package and a ZTE brand modem since the beginning of my subscription, but I have never been able to get proper internet speed. From day one, the speed has been around 1–5 Mbps, which makes it very difficult to use the internet for even basic needs. I...
I applied to Turkcell for the Superbox 500 GB 5G service on 12/04/2025 for my address in Hatay Antakya, but the installation has still not been completed, and the process has been seriously delayed. Every time I called customer service, I was told that there was a supply issue. However, people I pe...
My Turkcell line with the number 0506 180 01 10 was wrongly canceled by a Turkcell dealer located in Antalya. Although my number still appears as active and visible in the Turkcell system, the line was canceled on 12/10/2025 due to an incorrect transaction carried out by the dealer. Despite this obv...