I purchased a Turkcell Online Tourist Package on 24.05.2026, planning to activate it on 30.05.2026 before my holiday. Wh...en I tried to activate it on my phone on 30.05.2026, the identity verification process did not work properly. After scanning my passport, the system asked for a short video recordi
For many years I have been using a Turkcell mobile line, and almost every year I face the same problem during tariff ren...ewal. My current bill is around ₺200, but this year the lowest offer presented to me in the Turkcell application and by customer service is approximately ₺350, which means about a
I am writing to object to the total roaming charge of 4,500 TRY, calculated as 500 TRY per day, which has been billed to... my Turkcell mobile line ending with 2882 for the period I was in Iran starting from 3 July and for the nine days during which my Turkcell SIM was turned on. During this time, I wa
I am a Turkcell Dolu Eko 20 GB line subscriber. After the commitment period on my line ended, my bill was almost tripled... without any reasonable or clear explanation. While I paid around ₺307 for the June 2026 period, a very high amount of ₺907.50 was reflected on my bill for the July 2026 period. I
On 26 June, I purchased a One Plus subscription through Turkcell. While purchasing this package, I explicitly requested ...that YouTube.com and Netflix Premium memberships be included, and my package price was increased accordingly and my subscription was started on this basis. However, both during the
I started using my Turkcell Superbox line on 14 June. Every few days I began receiving SMS messages stating, “Because yo...ur Superbox internet has been detected as being used at an address other than the one you specified, your connection speed has been reduced.” Each time I received this message, my
My name is Ahmad K*** and my mobile numbe is 05365436*** I have been using a Turkcell mobile line for approximately five... years and recently discovered that the SIM card I was sold is actually registered to another person. I originally purchased this SIM card in Istanbul, but I do not remember the ex
Approximately two weeks ago, I purchased a 24‑month postpaid Turkcell line through a reseller in Tehran, Iran, by paying... 120,000,000 Iranian tomans in cash. From the very first day, the line has never worked in Iran and constantly shows “No Service”. It does not connect to any Iranian operator such
Approximately four months ago, I ported my number from another operator to Turkcell. I chose Turkcell with the expectati...on of better service and especially faster internet, but I am currently paying almost twice the bill I used to pay with my previous operator and I am not receiving the service qual
I visited the Turkcell branch located in Setbaşı, Bursa, to pay the outstanding debts of a deceased customer and close t...he mobile line on behalf of the deceased person's daughter, my niece. I hold a legally valid power of attorney that authorizes me to conduct transactions, follow official procedure
"The lady who called me last is an incredible person. Thank you very much for your help and professionalism. I wish every employee were like her."
I want to cancel my Turkcell postpaid mobile line because my phone number h...as been widely shared and, as a result, I am constantly being disturbed and
I recently subscribed to a Turkcell Superbox service with modem model MC8520B in Adana Seyhan, and the installation was ...carried out on 8 May 2026. From the first day, the internet speed was far below what had been promised during the application. Despite this, Turkcell opened several complaint recor
I contacted Turkcell customer services and through a BTK application on 13.05.2026 and was informed that a restriction h...as been applied to my name, preventing me from getting a new postpaid line. In the response given to me, it was stated that my line had been closed to use due to a violation of the
I am a Turkcell postpaid line subscriber in Ankara and I use the line with number 5309108***. A few months ago, a debt a...rose on my line and I was first informed about this with an SMS and then by phone. During the phone call I stated that I would make the payment, but I was told that if I did not pa
When my Turkcell prepaid line was activated, I was enrolled in a monthly package costing approximately $16 USD, and I wa...s specifically informed that this price would continue indefinitely without change. However, only 20 days after my line was activated, the package price was increased to approximat
On May 1, 2026, I purchased a $19 hotspot package on my Turkcell prepaid line. On the same day, I switched to a postpaid... plan, and due to this transition, my $19 hotspot package on the prepaid line was completely deleted without any warning. When I contacted customer service, they told me that once
On April 16, 2026, I started a subscription through Turkcell Superbox with the “Superbox 5G Home 1 TB” package. However,... on only the 14th day of usage, April 30, 2026, I encountered a data consumption report that is completely inconsistent with normal usage patterns and technical measurements. While
My Turkcell postpaid line’s “Bol Star Fırsat 40 GB” annual subscription ended on March 20, 2026. I had been paying aroun...d $14 per month for this plan. However, despite the expiration of my commitment, a new bill was issued without my approval, and I was charged approximately $25 for the next billing
I am a Turkcell postpaid subscriber and, while my existing commitment was still ongoing, I accidentally purchased a new ...package via the Turkcell mobile application due to the system’s guidance. My current package is 90 GB per month for ₺480 that is 1,080 GB per year for a total of ₺5,760, whereas th
I have been a long-time corporate subscriber of Turkcell Superbox. I have been using Superbox for 3 years, and for more ...than 2 years I have been on one of the highest corporate data packages. I pay between $60 and $120 per month, and during this time I consistently received internet speeds averaging
I have been experiencing a serious signal problem with my Turkcell mobile line for about 2 months in İstanbul, Silivri. ...At my workplace the phone is as if it is switched off, it does not work at all because there is no signal. At home I usually get only one bar and most of the time I cannot even use
Since April 1, I have been almost completely unable to use my Turkcell Superbox line in the Muğla Milas region. There ha...s been virtually no internet access, and I have not been able to establish a stable connection at all. Despite not being able to use the internet at home for approximately 15 days,
While using my Turkcell Advantage 30 package, on March 31, 2026, an additional 120 GB of internet was added to my line a...s part of the 5G Doubling Internet campaign. At that time, I still had 6 GB remaining in my main package. On the evening of April 3, 2026, at 10:41 PM in Adana/Seyhan, I started d
I use my Turkcell line in the Sultanbeyli Merkez neighborhood, and for about the past month, I have been experiencing se...rious issues with mobile internet signal and speed in my area. The connection quality has been inconsistent for a long time, but it has worsened significantly recently. Basic dail
