MentalUP Subscription Was Reactivated Without My Knowledge
On March 12, 2026, even though I had not used the MentalUP application for a very long time and had completely forgotten about any membership, I noticed that a MentalUP Premium membership fee had been added to my Vodafone bill. I had canceled my subscription years ago, and since then I had not logged into the application or used any membership services at all.
On my March Vodafone invoice, approximately $5 was charged as a MentalUP Premium membership fee, and an additional approximately $1 was charged under a “charge to your bill” service fee, making the total approximately $6. These transactions were carried out completely without my knowledge or approval. I did not provide any confirmation on my phone, and I have not made any MentalUP-related transaction recently. The only thing visible on my invoice is a screenshot showing the billing details; apart from that, I do not have any membership or transaction number available.
I request that both Vodafone and MentalUP investigate this unauthorized billing, cancel the related charges, and fully refund the approximately $5 Premium membership fee together with the approximately $1 “charge to your bill” service fee that were collected from me without my consent.
