Tommy Hilfiger's return policy is a nightmare! Stuck with clothes I don't want. What can I do?

I purchased a Tommy Hilfiger shoulder bag from the Boyner app in May. Even though I barely used the bag, it has already started to show signs of wear and deterioration. I went to the Boyner store in Trabzon and had the product sent in for inspection, but Tommy Hilfiger refused to accept the return. ...

About a month ago, I purchased a pair of Tommy Hilfiger Loafer shoes from the brand’s official online store (Order No: tmy2-913311). After receiving them, I wore the shoes only twice outdoors, and by the end of the second day, the front tip began to peel and show visible damage. I paid approximately...

On April 20, 2024, I purchased a pair of Tommy Hilfiger Sneak shoes (material code: 5003118366002) from the Boyner store at Marmara Park in Istanbul, paying ₺3,499. I only wore the shoes to work for daily use, never for sports or on rough surfaces. While cleaning them, I noticed a horizontal crack o...

I purchased two items from the Tommy Hilfiger online store. Upon inspecting the products, I noticed that the price tags on the items were different from the prices I paid, and one of the items had a stitching defect. I contacted the store via message to report these issues. Instead of acknowledging ...

I sent my Tommy Hilfiger boots, which I purchased from Boyner a month ago, for inspection on November 13, 2024. Today, when I called to check on the status, I was told that the company rejected my claim, citing user error. Are they mocking me? The boots, which cost me ₺5,000, haven’t even been worn ...

I bought a Tommy Hilfiger polo collar t-shirt, trusting the brand's name and quality. However, the edges of the t-shirt became discolored after wearing it just once. When I sent it to the brand for an exchange, they refused to accept it. Honestly, it’s deeply disappointing to face the same issue wit...

I purchased a pair of Tommy Hilfiger sneakers a few months ago for casual, everyday wear, and I'm disappointed by the poor quality. Despite only using them in mild summer conditions, with no exposure to rain or harsh weather, the outer edges have already started separating. Since the shoes are still...

On July 5, 2024, I purchased a pair of Tommy Hilfiger shoes from SuperStep, expecting quality from such a reputable brand. However, after only minimal use, the shoes started tearing at the front and sides. On August 2, 2024, I took them back to the store, requesting a return, as there were no signs ...

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Hello, I purchased a Tommy Hilfiger t-shirt from Eren Mağazacılık’s Super Step, and after just three washes, the print started to peel, and the fabric quality deteriorated noticeably. I sent the shirt in for inspection, hoping for a solution, but it was returned to me with the response that “nothing...

I bought a pair of Tommy Hilfiger sneakers from SuperStep 8 months ago, trusting the brand’s reputation for quality. But within just 6 months, the shoes started showing major issues: the sides burst open, and noticeable wear formed along the creases. I returned the sneakers to SuperStep for an inspe...

I purchased a Tommy Hilfiger t-shirt in April and sent it in for warranty review four months later due to color fading, dye peeling, and fabric stretching. Despite following the proper washing and drying instructions, the product was returned with the response that it was my "washing" or "drying mis...

I purchased a pair of Tommy Hilfiger shoes from Boyner in May 2023, expecting high quality from such a reputable brand. Unfortunately, the shoes have been deteriorating over time. The leather started peeling, and the color has noticeably faded. This is incredibly disappointing and not what I expecte...

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I purchased navy espadrille shoes from Tommy, and despite taking great care of them—never washing or scrubbing—the color faded noticeably after a very short time. I sent the shoes for inspection twice, but both requests were rejected without any explanation or resolution. With other brands, a secon...

I had previously reported about the problem I experienced with the coat I bought from Tommy Hillfiger in Istanbul. During the solution process of the problem, I did not receive a response from the brand via sikayetvar.com in Turkey, nor was it possible to reach the customer service department. I the...

I bought men's TH Cupset RWB sneakers, size 42, with a 40% discount on the Tommy Hilfiger website for ₺2,729.40. When the order arrived, I found the shoe too small and wanted to exchange it for a larger size. I went to the Ankara Ankamall store, as they handle returns and exchanges according to the ...

I used to be a regular customer of this brand, but its quality has definitely not matched the price. My wife bought trousers and perfume from the Nişantaşı City store for her birthday, and after wearing the trousers only once, with no washing or anything, the threads started coming loose. The produc...

I have noticed that the leather of my Tommy Hilfiger shoes has developed bubbles. My request for an exchange was denied due to liquid contact, but it’s normal for shoes to come into contact with liquids. It’s not like they are a mobile phone! The company is not standing behind their product. In fact...

On April 8, 2024, I left my previously purchased coat at your Tommy Hilfiger Izmir Hilltown store for inspection due to issues. Today, when I visited, I was informed that the product had been examined and there was a manufacturing defect in the coat, so my return was accepted. When I requested a ref...

I purchased Tommy shoes on April 6, 2024, and within 15-20 days of use, serious issues such as tearing at the toe area and bursting outer seams occurred in both shoes. I reported this to your store and returned the product. However, upon receiving the item again, I encountered the same problems and ...

On May 18, I bought two shirts for my wife at the Kentpark Tommy Hilfiger store. She was dissatisfied with the fabric of one shirt and the collar of the other, so on May 25, I went to the store with the invoice to return them. I was informed that I could neither exchange nor return the shirts becaus...

On May 18th, I bought a couple of shirts for my spouse at the Tommy store in Kentpark. On the other hand, my spouse wasn't happy with the material of one shirt and the design of the collar on the other, so they didn't want to put them on. So, on May 25th, I headed over to the store with my receipts ...

I purchased a pair of Tommy Hilfiger shoes from Boyner at Emaar Square Mall half a year ago. Even with infrequent wear, the shoes began to deteriorate at the front and sides of both feet in a mere two months. Given the limited usage, I was taken aback and let down by this problem. Because of my mili...

I bought a pair of Tommy shoes that I absolutely loved from the Boyner store in Akasya AVM, Ünalan, Istanbul. During the initial week, the stitching close to the big toe unravelled and split open. After the holiday break, I returned them to the store and they were sent for inspection. After 21 busin...

Dear Tommy Hilfiger and Boyner Customer Service, I am writing to express my extreme dissatisfaction with the quality of a pair of Tommy Hilfiger shoes I purchased from Boyner's online store on October 7, 2023 (order number 1025171266). After a few months of regular use, the shoes developed a notic...

I bought a belt from the İzmir Hilltown store for ₺969, and even though I barely used it, the metal buckle area started to flake and there were peeling spots on the leather where it connects. It was checked out and found to be a faulty item. I got a call from the store, and they told me that the ite...