Last week I bought a LEGO “Roses” set from the Migros at Gebze Center Mall. The box was sealed and showed no signs of tampering. But when I started building it, I noticed that the pieces didn’t fit together properly and the petals, which are supposed to close, did not close. I paid 311 TL with my savings and credit card because LEGO is relaxing hobby for me—but instead, building this set made me feel more stressed and disappointed.
The problem is repeating in this product: not just one part but generally many parts are mismatched. I don’t have the receipt (I didn’t keep it), but I bought it from Migros, Gebze Center Mall. I don’t know if it is under warranty, but I think toys may not always be.
For that reason I request that the product be replaced. I want to get the value I paid and be able to enjoy LEGO again. I kindly ask for your assistance.
I purchased a Lego set worth ₺5800 from the Lego store at Ankara Ankamall, only to find that a piece was missing. When I reported the issue, I was told the replacement piece would take a long time to arrive and that I would have to pay a fee upon delivery. This is completely unacceptable. The missi...
I love buying Lego sets and I always encourage my daughter to build her own creations. But, after what happened recently, my opinion on Lego is going to be different now. We ran into a problem today while using Lego as an educational toy - we didn't have all the pieces we needed. When we told the st...
On October 1, 2025, we purchased a LEGO Technic set for $62 from the LEGO Store at Adana Optimum Mall. When we began assembling it, we noticed that part number 4211815 was missing from the box. We still have the purchase receipt. When we contacted the store about the missing part, we were told that...
I purchased a product from the Toyz store at Istanbul Zorlu and wanted to have it gift-wrapped at the Lego store in Bursa Sur Yapı Mall. However, the staff informed me that they couldn’t provide gift wrapping and claimed it was a general rule. This policy makes no sense! How can a brand refuse to g...
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