On July 5, 2024, I purchased a pair of Tommy Hilfiger shoes from SuperStep, expecting quality from such a reputable brand. However, after only minimal use, the shoes started tearing at the front and sides. On August 2, 2024, I took them back to the store, requesting a return, as there were no signs of user-related damage. Despite this, my return request was denied after their inspection, claiming no defect. I resubmitted my request, but it was rejected again, leaving me with shoes that are unusable.
I’m extremely disappointed, as I expected Tommy Hilfiger to stand behind its products. I’ve since filed a complaint with the Consumer Arbitration Committee and hope SuperStep can finally offer a resolution.
I bought a pair of Tommy Hilfiger sneakers from SuperStep 8 months ago, trusting the brand’s reputation for quality. But within just 6 months, the shoes started showing major issues: the sides burst open, and noticeable wear formed along the creases. I returned the sneakers to SuperStep for an inspe...
I purchased Tommy shoes on April 6, 2024, and within 15-20 days of use, serious issues such as tearing at the toe area and bursting outer seams occurred in both shoes. I reported this to your store and returned the product. However, upon receiving the item again, I encountered the same problems and ...
In June 2024, I purchased a pair of Skechers sneakers from SuperStep. Less than six months later, the front of the shoes developed cracks and collapsed, making them completely unwearable. Given the short lifespan, I took them to another SuperStep location in a nearby mall for inspection under warran...
I filed a complaint against SuperStep to Consumer Rights on 09.07.2024 with the complaint number 2024/1607.1807. The insides of the Skechers brand shoes from SuperStep were torn despite not using them for a few months. I filed a complaint with the Consumer Committee, but although the team had the ri...
I purchased a pair of Columbia shoes on March 14, 2024, and was shocked when they developed tears on the upper part and showed signs of wear in various areas after only a short period. I submitted them for inspection at the store on October 13, 2024, hoping for a replacement. However, on October 17,...
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