I sent my Tommy Hilfiger boots, which I purchased from Boyner a month ago, for inspection on November 13, 2024. Today, when I called to check on the status, I was told that the company rejected my claim, citing user error. Are they mocking me? The boots, which cost me ₺5,000, haven’t even been worn 10 times in the one month since I bought them. What user error are they talking about? Is this my first time using boots? I demand an immediate refund for the product. Otherwise, I will file a complaint with the Consumer Arbitration Board, along with the boots, receipt, and supporting documents. Let them compare these boots to another pair I bought from any random store two years ago for ₺500 and wore 100 times without them falling apart. Yet, these ₺5,000 boots fall apart after being worn twice, and they dare to blame user error and send them back. If you cannot stand behind the products you manufacture and sell, then do not charge such exorbitant prices. If the product is no different from one bought at a market, why am I paying such a high price? Did I find this money on the street? I demand a refund immediately and a resolution to this issue. Additionally, if I hadn’t called, I wouldn’t have even known what happened to my boots. I refuse to accept these boots unless they are refunded, and if necessary, you can keep sending them for inspection—it’s not my concern. Going forward, I will not accept anything less than a full refund.
On October 19, 2023, I purchased a pair of Calvin Klein boots from Boyner for approximately ₺4,000. I used the boots only for daily wear under normal conditions, but before even a year had passed, cracks and splits appeared on both sides of the boots. I brought them to the Boyner store for inspectio...
On August 16, 2023, I purchased a pair of Tommy Hilfiger shoes from the Boyner store in Balikesir. Despite having worn the shoes perhaps 7-8 times since the purchase, the front part of the right shoe, where the plastic meets the shoe, has detached. Considering the substantial cost of nearly ₺3000, t...
On April 20, 2024, I purchased a pair of Tommy Hilfiger Sneak shoes (material code: 5003118366002) from the Boyner store at Marmara Park in Istanbul, paying ₺3,499. I only wore the shoes to work for daily use, never for sports or on rough surfaces. While cleaning them, I noticed a horizontal crack o...
Dear Tommy Hilfiger and Boyner Customer Service, I am writing to express my extreme dissatisfaction with the quality of a pair of Tommy Hilfiger shoes I purchased from Boyner's online store on October 7, 2023 (order number 1025171266). After a few months of regular use, the shoes developed a notic...
I purchased the Tommy Hilfiger Iconic Camera Bag from Boyner one year ago, and despite using it only 5-6 times, the bag has started peeling and flaking, particularly at the stitching areas. I sent it to Boyner for inspection, but I doubt they even reviewed it properly since the inspection note was i...
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