Tommy Hilfiger Blamed Me for User Error and Refused to Refund My Boots

I sent my Tommy Hilfiger boots, which I purchased from Boyner a month ago, for inspection on November 13, 2024. Today, when I called to check on the status, I was told that the company rejected my claim, citing user error. Are they mocking me? The boots, which cost me ₺5,000, haven’t even been worn 10 times in the one month since I bought them. What user error are they talking about? Is this my first time using boots? I demand an immediate refund for the product. Otherwise, I will file a complaint with the Consumer Arbitration Board, along with the boots, receipt, and supporting documents. Let them compare these boots to another pair I bought from any random store two years ago for ₺500 and wore 100 times without them falling apart. Yet, these ₺5,000 boots fall apart after being worn twice, and they dare to blame user error and send them back. If you cannot stand behind the products you manufacture and sell, then do not charge such exorbitant prices. If the product is no different from one bought at a market, why am I paying such a high price? Did I find this money on the street? I demand a refund immediately and a resolution to this issue. Additionally, if I hadn’t called, I wouldn’t have even known what happened to my boots. I refuse to accept these boots unless they are refunded, and if necessary, you can keep sending them for inspection—it’s not my concern. Going forward, I will not accept anything less than a full refund.