On September 8, 2025, around noon, I purchased two separate 1-year licenses from the Kaspersky website using my email address m***@yahoo.com. My order numbers are 4adcdtdrrn6 and 4ADD3C3NQ3R. I paid $15 for each transaction, totaling $30. The payments were successfully charged to my credit card, but the license keys were never sent to me via email. The status of both purchases still appears as “pending” on the website.
I contacted support both by email and by calling the customer service number listed as 90216 688 82 42. However, no solution was provided; I only received automated responses, and the licenses have still not been delivered. Additionally, the customer service number found online appears to be incorrect, and I cannot reach a proper representative.
I request either a full refund or immediate delivery of the licenses I purchased. Otherwise, I will be forced to file a formal complaint with the appropriate authorities.
Kaspersky offers a 30-day satisfaction guarantee, promising a refund if customers are not satisfied. However, despite this policy, my refund request has gone unanswered. I submitted a request on October 15 with reference code INC000016920835, but I have received no response. It feels as though Kaspe...
On August 22, 2024, I purchased a 2-year Kaspersky Premium subscription for 1 device. The same day, I decided to request a refund and contacted technical support to start the process. Initially, I was told that the refund would be processed within 5-7 business days. After that period passed, they ch...
I purchased an annual Kaspersky Premium subscription for one device directly from their website. Shortly after, I decided to cancel the subscription and request a refund, as it falls under their 30-day money-back guarantee. I contacted Kaspersky customer support immediately to initiate the refund p...
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