I had previously reported about the problem I experienced with the coat I bought from Tommy Hillfiger in Istanbul. During the solution process of the problem, I did not receive a response from the brand via sikayetvar.com in Turkey, nor was it possible to reach the customer service department. I then applied to the Consumer Arbitration Committee and the Arbitration Committee found my complaint justified and decided to refund the price I paid for the coat. I went to the Tommy Hillfiger store in Optimum Shopping Mall to return the coat and submitted the decision of the arbitration committee and the shopping invoice to them. The official who examined the invoice said that they could only pay 80% of the coat price because a 20% discount was applied to the coat. When I examined the invoice, I stated that a 10% discount was applied in total, that there was no extra discount for the coat and that I would only accept a 10% deduction. Then the issue was reflected to the store manager and I made the same explanation to him. After a controversial process lasting 20-25 minutes, my payment was made as I stated. In this process in which I was only seeking my rights, I was treated as a problematic customer in the store, while the store officials should have apologized to me many times for all the victimization and time loss I experienced due to a coat with a production problem. I don't think I need to describe how rude and cold the salespeople, who were extremely polite during the sales process in which I made tens of thousands of liras of purchases, were in this process, because you are experiencing similar experiences in many brands. Fish stinks from the head. I am putting the Tommy Hillfiger brand on the dusty shelves of history due to the success of the distributor company in Turkey in terms of customer dissatisfaction. I will not shop from this brand in Turkey again until the brand works with another distributor.
On April 8, 2024, I left my previously purchased coat at your Tommy Hilfiger Izmir Hilltown store for inspection due to issues. Today, when I visited, I was informed that the product had been examined and there was a manufacturing defect in the coat, so my return was accepted. When I requested a ref...
At the Tommy Hilfiger store in the Mall of Istanbul, I made the purchase of a new cap. The product's receipt, invoice, and even its tag were all present and accounted for. However, when I tried to return it the next day, they refused to accept the return despite the fact that their website stated, "...
I bought a pink coat from the Tommy Hilfiger store in Izmir Istinye Park Mall, but unfortunately, the collar of the coat has a different color than the rest of the coat. The employees at the store gave us the recommendation to carefully washing the coat, which we did; however, the discoloration in t...
I purchased a black men's shirt from Tommy Hilfiger's Izmir Optimum store in the first week of November 2023. Upon arriving home and removing the tags, I noticed a stain resembling an oil mark while ironing the shirt. The next day, I visited the store to report the issue. However, due to the torn ta...
I bought a belt from the İzmir Hilltown store for ₺969, and even though I barely used it, the metal buckle area started to flake and there were peeling spots on the leather where it connects. It was checked out and found to be a faulty item. I got a call from the store, and they told me that the ite...
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