Tommy Hilfiger Store Refused Full Refund for Faulty Coat Despite Arbitration Decision

I had previously reported about the problem I experienced with the coat I bought from Tommy Hillfiger in Istanbul. During the solution process of the problem, I did not receive a response from the brand via sikayetvar.com in Turkey, nor was it possible to reach the customer service department. I then applied to the Consumer Arbitration Committee and the Arbitration Committee found my complaint justified and decided to refund the price I paid for the coat. I went to the Tommy Hillfiger store in Optimum Shopping Mall to return the coat and submitted the decision of the arbitration committee and the shopping invoice to them. The official who examined the invoice said that they could only pay 80% of the coat price because a 20% discount was applied to the coat. When I examined the invoice, I stated that a 10% discount was applied in total, that there was no extra discount for the coat and that I would only accept a 10% deduction. Then the issue was reflected to the store manager and I made the same explanation to him. After a controversial process lasting 20-25 minutes, my payment was made as I stated. In this process in which I was only seeking my rights, I was treated as a problematic customer in the store, while the store officials should have apologized to me many times for all the victimization and time loss I experienced due to a coat with a production problem. I don't think I need to describe how rude and cold the salespeople, who were extremely polite during the sales process in which I made tens of thousands of liras of purchases, were in this process, because you are experiencing similar experiences in many brands. Fish stinks from the head. I am putting the Tommy Hillfiger brand on the dusty shelves of history due to the success of the distributor company in Turkey in terms of customer dissatisfaction. I will not shop from this brand in Turkey again until the brand works with another distributor.