On October 7, 2025, I purchased the Estée Lauder Double Wear Mascara (Order No: 6914357336). From the first use, the mascara started flaking heavily and had an unpleasant, expired-like smell. This is highly unusual for a premium product like this and made me question its freshness and safety for use...
"The communication and approach of the company's customer representative provided me with a good customer experience."
I purchased the Estée Lauder Advanced Night Repair Eye Matrix directly from the brand’s official online store. After using this product for about five...
About 6–7 months ago, I purchased an Estée Lauder Advanced Night Repair Eye Gel Creme set through Trendyol. Every time I use this product, I experience swelling under my eyes, which lasts for a long time and doesn’t go away easily. Even when I avoid applying it directly under my eyes and only use it...
On September 16, I purchased an Estée Lauder Advanced Night Cleansing Gelee facial cleanser from the official Estée Lauder store on Trendyol. The product arrived, but I haven’t opened the package yet. When I checked the product through the Turkish Product Tracking System (ÜTS), I received a warning ...
I purchased the Estée Lauder Advanced Night Repair Eye Cream as part of a skincare set from a duty-free store at the airport. When I used the product for the first time, I experienced severe redness, swelling, and eczema-like irritation around my eyes. When I tried it a second time, the symptoms bec...
On September 2, I purchased the Estée Lauder Advanced Night Repair Serum from Trendyol. My skin was perfectly smooth following my acne treatment, and I started using this serum upon my dermatologist’s recommendation. I only used the product twice and did not combine it with any other skincare produc...
I purchased an Estée Lauder lipstick from Boyner, and I paid a significant amount for it considering how small the product is. However, when I got home and tried to use it for the first time, the lipstick broke completely from the base, even though I had only twisted it up slightly. It’s extremely ...
Even though I used Estee Lauder Advanced Night Repair Serum two or three times, it caused breakouts and comedones on my skin. My skin isn't prone to breakouts or comedones. I used the recommended amount. I've never had a comedone problem in my life. I paid that much, and my dermatologist fees are ev...
I purchased the Estée Lauder Advanced Night Repair Serum from the official Estée Lauder store on Trendyol (Order No: #10444770816). I applied the product on clean skin, following the instructions and recommended amount. However, after using it just two to three times, I began experiencing breakouts ...
On July 18, I purchased the Estée Lauder Advanced Night Repair Eye Supercharged Gel-Crème from Trendyol, with Estée Lauder as the official seller (Order No: #10362130803). After using the product for three to four days, I started experiencing redness and sensitivity around my eyes. At first, I didn’...
On July 27, 2025, I ordered Estee Lauder Double Wear from Trendyol (Order Number: #10383072204). However, this product did not arrive in the package. I immediately contacted customer service several times and explained the situation. During our conversations, I was told that I had an open request an...
About three years ago, I purchased the Advanced Night Repair set through Trendyol and directly from Estée Lauder. During a sale period, I wanted to buy more than I needed. When I asked Estée Lauder stores about the product’s expiration date (EXP), I was told that it would not start until the cap was...
I purchased an Estée Lauder foundation from their official online store, assuming I would receive an authentic, high-quality product. Unfortunately, I am now convinced the item I received is fake. I’ve used the same shade from this brand before, and this one is noticeably off in color. It also trans...
Hello, I’ve been a regular customer of Elca Kozmetik for quite some time and have never encountered a problem—until now. I recently purchased an Estée Lauder foundation, but soon after receiving it, I realized it wasn’t the right product for me and wanted to return it. I tried reaching out for a ret...
I recently placed an order through Estée Lauder’s official website and made the payment using Iyzico. While the payment was successfully deducted from my account, no order appears under my account on their site. There is no order number, no confirmation email—absolutely nothing to prove the transact...
I purchased the Estée Lauder Futurist Brightening Skincealer Concealer, trusting the brand’s reputation and claims about skin benefits. However, shortly after I started using it, I experienced serious dryness around my eyes, including both my eyelids and under-eye area. Concerned, I immediately stop...
I ordered a serum from Estée Lauder’s official store on Hepsiburada, expecting a genuine product. However, when I tried to verify the product using the PTS (Product Tracking System), the barcode did not show up at all. This is extremely alarming, especially considering how much I paid. I trusted the...
I recently purchased an Estée Lauder Bronze Goddess perfume from the official Estée Lauder store on Hepsiburada, expecting it to be an authentic and fully traceable product. However, when I scanned the barcode through the PTS (Product Tracking System) to verify authenticity, the product did not appe...
On June 24, 2025, I purchased a 3-piece Estée Lauder skincare set from the official Estée Lauder seller on Hepsiburada. While the serum included in the set is properly registered in the ÜTS (Turkey’s Product Tracking System), the other two creams are not listed in the system at all. This raises seri...
I purchased an Estee Lauder serum and cream, trusting the brand’s claim that their products are suitable for all skin types. However, my experience has been anything but positive. From the moment I began using them, my skin became extremely dry and started breaking out—something that has never happe...
I’ve been a loyal user of Estee Lauder for years and have had great experiences with many of their products. I’ve even included photos to show the range I use. Their skincare typically delivers on its promises, helping my skin stay balanced and healthy. But the Estee Lauder sunscreen with SPF 50 has...
I recently purchased the Estee Lauder under-eye gel cream, hoping it would live up to the brand’s reputation. Unfortunately, within just 10 minutes of application, I began experiencing severe itching and a burning sensation under my eyes. The discomfort escalated quickly, and the photo I’ve attached...
In February, I placed a bulk order through Estee Lauder’s official website. After starting to use the products, I noticed that the Eye Concentrate cream caused a severe allergic reaction around my eyes. It led to noticeable redness and irritation, making it impossible for me to continue using the pr...
I created an account on the Estee Lauder official website and ordered the Pure Color Revitalizing Crystal Balm lipstick in shade 007 Divine. However, after placing my order, I was unable to log in to my account again. Every attempt resulted in a “System Locked” error message. I also tried calling cu...