On May 18th, I bought a couple of shirts for my spouse at the Tommy store in Kentpark. On the other hand, my spouse wasn't happy with the material of one shirt and the design of the collar on the other, so they didn't want to put them on. So, on May 25th, I headed over to the store with my receipts to return the stuff. I was informed that without the collar tags, I would be unable to exchange or return the items. I tried to clarify that we had taken off the collar tags to ensure a more comfortable fit, and our assistant accidentally got rid of them. However, they were adamant that they couldn't process the return without the tags. Even though I offered to send them for inspection, they still refused. Now, I have two shirts that I haven't worn and don't want. Is this the customer policy of the Tommy store? Should we be questioning our decision to shop from this brand for so long? If everything's good, we're all good, but if there's a problem, they're nowhere to be seen. I managed to track down their email address and decided to send my complaint there as well. If I don't receive a response, I'll take my case to the Consumer Court because I firmly believe I am in the right. I will stand up for my rights until the very end.
On May 18, I bought two shirts for my wife at the Kentpark Tommy Hilfiger store. She was dissatisfied with the fabric of one shirt and the collar of the other, so on May 25, I went to the store with the invoice to return them. I was informed that I could neither exchange nor return the shirts becaus...
I purchased a jacket from the Tommy Hilfiger store at Kentpark. On a particularly rainy day, the jacket got excessively wet. I hung it to dry in the laundry, only to find that once dry, the distribution of the filling material inside had completely changed. Some areas were clumped, while others were...
On July 6, 2023, at Samsun Piazza Mall, my spouse and I made several purchases from the Columbia store. My spouse tried on one of the shirts in the store, and the helpful staff members assisted us by removing the tag. We enjoyed the pleasant conversation with the manager and employees at that time. ...
I purchased a Tommy Hilfiger t-shirt in April and sent it in for warranty review four months later due to color fading, dye peeling, and fabric stretching. Despite following the proper washing and drying instructions, the product was returned with the response that it was my "washing" or "drying mis...
I ordered a jacket for my wife as a gift online, and it arrived via shipping. But when we tried it on, it was too big, so we returned it. However, the store refused the exchange because there were some cat hairs on the jacket that became stuck on it while we were trying it on. I find it odd that a b...
Comments